Hotel receptionist
- Baie-Saint-Paul, QC, Canada
- Baie-St-Paul, QC, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Working hours
- 30 to 40 hours per week
- Posting language
- English
- Posted
Original job description
- Education:
- Expérience:
- No degree, certificate or diploma
- Resolve complaints and claims
- Provide information on hotel facilities and services
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
- Attention to detail
- Standing for extended periods
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Reliability
- Team player
- Early morning
- Evening
- Shift
- 2 years to less than 3 years
- Morning
- Day
- Weekend
- Dental plan
- Disability benefits
- Health care plan
- As per collective agreement
- Free parking available
- Parking available
- Wellness program
- Participates in a government or community program or initiative that supports youth employment
- Offers on-the-job training tailored to youth
- Offers mentorship, coaching and/or networking opportunities for youth
- Provides awareness training to employees to create a welcoming work environment for youth
- Durée de l'emploi: Permanent
- Langue de travail: Français
- Heures de travail: 30 to 40 hours per week
More about this job
Responsibilities
Resolve guest complaints, provide information about hotel facilities and services, and process departures, charges, and payments. Manage vacancies, reservations, and room assignments; follow safety procedures; handle calls and special requests; and perform light housekeeping.
Requirements
No degree, certificate, or diploma is required. The posting asks for 2 to less than 3 years of experience and emphasizes customer focus, dependability, communication, flexibility, reliability, and teamwork.
Skills
- Complaint Resolution
- Hotel Facilities Information
- Guest Check-Out
- Payment Processing
- Reservation Management
- Room Assignment Management
- Emergency Procedures
- Telephone Communication
- Guest Assistance
- Wake-Up Call Service
- Light Housekeeping
- Customer Service
- Attention to Detail
- Oral Communication
- Written Communication
- Teamwork
Benefits
- Dental Plan
- Disability Benefits
- Health Care Plan
- Free Parking
- Wellness Program
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
Keywords
- Hotel Reception
- Hospitality
- Guest Services
- Complaint Resolution
- Hotel Facilities
- Guest Check-Out
- Payment Processing
- Reservations
- Room Assignments
- Emergency Procedures
- Telephone Calls
- Special Needs Assistance
- Wake-Up Calls
- Housekeeping
- Customer Service
- Safety Procedures
- Youth Employment
- On-the-Job Training
- Mentorship
- Wellness Program