Jobs in Canada

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Added 9 mins ago
MC
Retail Store Associate, Financial Services
Moomoo Canada
Vancouver, BC
- Full-time
This is a Part-time and Full-time role with rotating shifts, including weekends and public holidays
Added 9 mins ago
EC
Mental Health & Addiction Treatment Support Worker FT
EHN Canada
Carters Point, NB
- $21 to $23 CAD / hour
- Full-time
…supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate…
Added 9 mins ago
AC
Budtender
Atlantic Cultivation
Grand Falls-Windsor, NL
- Part-time
Budtenders are front and center for all the action. They are the liaison between the product and the customer, the brand ambassadors, and the friendly faces of our organization. We're…
Added 9 mins ago
T
Program Manager
TalentWorld
Belleville, ON
- Full-time
Bring your automotive manufacturing experience to a role managing customer programs, improving margins, and driving quality, cost, and delivery performance.
Added 9 mins ago
WW
Area Manager
Wireless World Solutions
Surrey, BC
- Full-time
The Area Manager is a full-time, on-site role based in Surrey, BC overseeing a group of retail locations and related sales operations. This Area Manager is responsible for leading and…
Added 9 mins ago
MR
Purchasing Manager
Meridia Recruitment Solutions, a KBRS Company
Dartmouth, NS
- Full-time
Meridia Recruitment Solutions has partnered with Cherubini Bridges and Structures in their search for a Purchasing Manager to join their team in Dartmouth, Nova Scotia.
Added 9 mins ago
LN
Junior Marketing Manager
Lega Nova Group
Halifax, NS
- Full-time
…charitable organizations, delivering face-to-face marketing and customer acquisition campaigns in retail stores and shopping…
Added 9 mins ago
ZI
Client Success & Operations Manager
Zentrela Inc.
Hamilton, ON
- Full-time
Ensure clients consistently receive an exceptional experience.
Added 9 mins ago
Financial Services Representative (Casual)
Atlantic Edge Credit Union
St. Anthony, NL
Demonstrated experience of superior customer service
Added 9 mins ago
Systems Analyst
F12.net
Calgary, AB
…services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT…
Added 9 mins ago
General Duties
Centennial Food Solutions Careers
Richmond, BC
Forklift certification is required
Added 24 mins ago
TH
Restaurant assistant manager
Tim Hortons Québec
Sault Ste. Marie, ON
- Full-time
Added 24 mins ago
CO
Job ID #32348: Supervisor, Payroll
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
Under the general direction of the Manager, Payroll & Pension is responsible for leading, supervising and motivating Payroll staff and ensuring the timely and accurate payment of earnings…
Added 24 mins ago
CO
Job ID #32342: Supervisor, HR Records & Data Quality
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
Reporting to the Manager, HR Technology & Analytics, the Supervisor, HR Records & HR Systems Data Quality is responsible for the leadership, supervision, and operational management of the…
Added 24 mins ago
Analyst Settlement Operations
IATA
Montreal, QC
Work closely with the Customer Service department to address any customer
Added 24 mins ago
CO
Job ID #32332: Project Manager, Stormwater Planning
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
Reporting to the Senior Project Manager, Water/Wastewater Planning, the Project Manager, Stormwater Plannin will provide leadership to subordinate staff in a team environment that shall…
Added 24 mins ago
CO
Job ID #32273: Water Operations Clerk
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
Liaison with internal and external stakeholders to provide support for customer service and various meter operations programs.
Added 24 mins ago
CO
Job ID #32099: Project Manager, Special Event Planning
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
Reporting to the Manager, Business Support, the Project Manager, Special Event Planning will take a lead role in researching, consulting, developing and preparing reports on special events…
Added 24 mins ago
V
Senior Project Lead
ValGenesis
Toronto, ON
- Full-time
Collaborate with Project Manager (PM) in planning, execution, and tracking of client engagements, predominantly strategic customer’s projects, new implementations, adoption services, health…
Added 39 mins ago
CB
Sous Chef
Canopy By Hilton Toronto Yorkville
Canada
- Full-time
Promote plant-based cuisine, create delicious and sustainable dishes, and contribute to a positive culinary experience for customers who are seeking healthier and environmentally conscious…
Added 39 mins ago
M
Technical Account Manager - Water treatment
Magnus
ON · Ontario, Canada
- Full-time
Ensure exceptional customer satisfaction and loyalty.
Added 39 mins ago
PW
Station Manager– Freight Forwarding
Priority Worldwide
Pointe-Claire, QC
- Full-time
…around the world. We are committed to delivering the Ultimate Customer Experience while providing innovative, reliable, and efficient transportation solutions to our…
Added 39 mins ago
V
Senior Project Lead
ValGenesis
Toronto, ON
- Full-time
Collaborate with Project Manager (PM) in planning, execution, and tracking of client engagements, predominantly strategic customer’s projects, new implementations, adoption services, health…
Added 39 mins ago
SG
Key Account Manager
Southern Glazer's Wine & Spirits
Halifax, NS · Greater Halifax Metropolitan Area
- Full-time
Must have strong negotiation skills; demonstrate an entrepreneurial spirit
Added 39 mins ago
MC
Retail Store Manager, Financial Services
Moomoo Canada
Vancouver, BC
- Full-time
The Store Manager is responsible for the ongoing performance of the assigned store, including team leadership, sales growth, client experience and relationships, daily operations, local…

Germain Hôtels

Team Lead Guest Services

AB, Canada
Calgary, AB, T3B 6K3, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Reporting to the Guest Services Manager, the Guest Services Team Leader is responsible for ensuring the highest level of guest service and that standards are maintained for all positions within the front office while on duty.

WHAT YOU'LL DO

Oversee shift operations for the front office department while on duty ensuring a smooth operation and the highest level of guest satisfaction
Train, coach and mentors employees. Creates an environment that allows employees to achieve job fulfillment
Distribute tasks, coordinate workflow for the department to ensure on-time delivery and efficient performance on all duties
Seek feedback on guest satisfaction and resolves problems in accordance with our mission statement
Effectively maximize inventory levels during high occupancy/sold out nights
Monitor standards, details, policies and procedures
Know all emergency procedures and general crisis situation management, including fire and emergency procedures, procedures for the handling of the fire panel. Makes sure all employees follow these procedures to ensure guest safety. Promotes a safe working environment
Maintain a high level of professionalism in all aspects of job performance
Consistently demonstrate a commitment to personal guest service excellence
Comply with the Germain Hotels policies, procedures and code of ethics
Perform any and all other tasks which are assigned by management

WHAT YOU'LL BRING

Hospitality diploma / degree or equivalent experience
Problem solving skills, as well as the ability to work quickly and multi-task
Excellent customer service and communication skills
Supervisory experience an asset
Able to work in a team environment
Excellent verbal et written communication
A second language an asset

WHAT WE OFFER

A percentage of the group insurance is paid by the employer for full time employees
Promotional rate to discover Germain Hotels properties through Canada
Opportunities to develop your career within a growing company across Canada
Access to the hotel gym
Employee referral program
Employee Assistance Program for team member and their family

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

Oversee front office shift operations, coordinate tasks and workflow, and maintain service standards to ensure guest satisfaction and efficient performance. Train and coach employees, resolve guest concerns, manage inventory during high occupancy, and ensure staff follow safety and emergency procedures.

Requirements

A hospitality diploma, degree, or equivalent experience is requested, along with strong problem-solving, customer service, and communication skills. The role requires the ability to work quickly, multitask, and collaborate with a team; supervisory experience and a second language are assets.

Skills

Guest Service
Front Office Operations
Team Leadership
Employee Training and Coaching
Workflow Coordination
Problem Solving
Multitasking
Customer Service
Communication
Guest Satisfaction
Inventory Management
Emergency Procedures
Crisis Management
Teamwork
Professionalism

Benefits

Employer-Paid Portion of Group Insurance
Promotional Rates at Germain Hotels Properties
Career Development Opportunities
Access to Hotel Gym
Employee Referral Program
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Hospitality
Front Office
Guest Satisfaction
Shift Operations
Employee Training
Coaching
Workflow Coordination
Problem Solving
Customer Service
Communication
Inventory Management
High Occupancy
Policies and Procedures
Emergency Procedures
Fire Safety
Crisis Management
Workplace Safety
Supervisory Experience
Teamwork

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Work requirements

Jobs in Canada