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Added 48 mins ago
Recruiter Lead- Lower Mainland (Guardteck)
Kandor
Burnaby, BC
Lead large-scale mobilizations - new site contracts, seasonal surges and sudden client wins - using batch screening, group interviewing, hiring events and pre-built pipelines
Added 1 hour ago
SA
Executive Chef
SSP America
Richmond, BC
- Full-time
Lead the culinary program and food production standards across assigned YVR restaurant operations.
Added 2 hours ago
SD
Pharmacist, Hourly Full Time Evening
Shoppers Drug Mart
Winnipeg, MB
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 2 hours ago
NS
Distribution Asset Strategy Engineer
Nova Scotia Power
Halifax, NS
- Full-time
…Management (EAM) for distribution assets, working closely with Operations, Distribution Engineering, Distribution Planning, Capital Delivery, Reliability, and Regulatory Affairs to ensure…
Added 2 hours ago
CC
Program Manager
Cameco Corporation
Saskatoon, SK
- Full-time
Lead, manage, and govern major uranium projects and studies, ensuring safety, quality, schedule, risk, and cost performance across the full lifecycle.
Added 2 hours ago
PV
Practice Manager
P3 Veterinary Partners
Kamloops, BC
- Full-time
P3 Veterinary Partners in Kamloops is seeking an enthusiastic full-time Practice Manager to join our amazing team. The Practice Manager will provide onsite leadership and oversight of the…
Added 2 hours ago
RC
Lead Cook
Retirement Concepts
Courtenay, BC
- Temporary
Position: Full-Time Temporary (Wednesday-Sunday) - 3 month term
Added 2 hours ago
NS
Distribution Asset Strategy Engineer
Nova Scotia Power
Halifax, NS
- Full-time
…Management (EAM) for distribution assets, working closely with Operations, Distribution Engineering, Distribution Planning, Capital Delivery, Reliability, and Regulatory Affairs to ensure…
Added 3 hours ago
S
Operations Lead - Full Time
sephora.com
Hamilton, ON
- $22.2 to $26.1 CAD / hour
- Full-time
As Team Lead, Operations, you will be supporting all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team.…
Added 3 hours ago
C
Trainmaster
CPKC
Moose Jaw, SK
- Full-time
…safe and cost-effective manner. The successful candidate will lead by example to build a strong safety culture along with providing coaching on operational…
Added 3 hours ago
C
Assistant Trainmaster
CPKC
Regina, SK
- Full-time
Effectively lead Trains and Engines operating employees acting as a safety leader through active observations and discussions about rule compliance and by implementing preventative measures…
Added 3 hours ago
LC
Pharmacist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 3 hours ago
R|
Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Status: Temporary, full time (35-hour workweek)
Added 3 hours ago
S
VP, Consumer Business
Snaplii
Toronto, ON · Etobicoke, ON
- Full-time
A big part of the job is cross-functional. Product, Engineering, Growth, Operations, Finance and Compliance all touch the consumer business, and you're the one who gets them working from…
Added 3 hours ago
LC
Pharmacist, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 4 hours ago
A
SAP Finance/ Functional Lead (FI, GL)
Accenture
Toronto, ON
- Full-time
…Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended…
Added 4 hours ago
U
Team Lead, CPG
Uber
Toronto, ON
- Full-time
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight…
Added 4 hours ago
YO
Front Desk Staff - Community Y
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Internship
Position Status: Part-Time (5 -10 hours per week)
Added 4 hours ago
SC
Crane & Rigging Supervisor (Vancouver/Coquitlam, BC)
Sterling Crane
Coquitlam, BC
- Full-time
JOB TYPE: Permanent full-time hourly unionized position. The successful applicant must be willing to join IUOE Local 115.
Added 5 hours ago
BC
Registered Nurse- Paeds
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 6 hours ago
S
Interim Lead
sephora.com
Nanaimo, BC
- $22.85 to $28.55 CAD / hour
- Full-time
Your Role at Sephora: As an Interim Lead, you'll harness your love for beauty and become the leader you are meant to be. You'll be a key driver of store success- leading by example to…
Added 6 hours ago
CS
Manager, Food and Beverage BMO Centre - Full Time
Calgary Stampede
AB · CALGARY, AB
- Full-time
…guest experiences, and continuously strengthening catering…
Added 6 hours ago
KC
Pharmacy Manager / Licensee
Kenron Compounding Pharmacy
Calgary, AB
- $66 to $70 CAD / hour
- Full-time
…clinical standards, and is motivated by the opportunity to lead teams, strengthen operations, improve systems, and deliver exceptional patient…
Added 7 hours ago
W
Senior Project Manager
Worley
Edmonton, AB
- Full-time
We are currently recruiting for a Senior Manager, Project Management. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Edmonton, Alberta.
Added 7 hours ago
W
Associate Technical Consultant
Worley
Calgary, AB · Edmonton, AB · Markham, ON · Oakville, ON · Sudbury, ON · Greater Sudbury, ON,CA
- Full-time
This is a full-time hybrid position based at a Worley office in Canada: Calgary/Edmonton, Alberta; or Sudbury/Oakville/Markham, Ontario; or in the United States: Houston, Texas; Other…

Germain Hôtels

Team Lead Guest Services

AB, Canada
Calgary, AB, T3B 6K3, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Reporting to the Guest Services Manager, the Guest Services Team Leader is responsible for ensuring the highest level of guest service and that standards are maintained for all positions within the front office while on duty.

WHAT YOU'LL DO

Oversee shift operations for the front office department while on duty ensuring a smooth operation and the highest level of guest satisfaction
Train, coach and mentors employees. Creates an environment that allows employees to achieve job fulfillment
Distribute tasks, coordinate workflow for the department to ensure on-time delivery and efficient performance on all duties
Seek feedback on guest satisfaction and resolves problems in accordance with our mission statement
Effectively maximize inventory levels during high occupancy/sold out nights
Monitor standards, details, policies and procedures
Know all emergency procedures and general crisis situation management, including fire and emergency procedures, procedures for the handling of the fire panel. Makes sure all employees follow these procedures to ensure guest safety. Promotes a safe working environment
Maintain a high level of professionalism in all aspects of job performance
Consistently demonstrate a commitment to personal guest service excellence
Comply with the Germain Hotels policies, procedures and code of ethics
Perform any and all other tasks which are assigned by management

WHAT YOU'LL BRING

Hospitality diploma / degree or equivalent experience
Problem solving skills, as well as the ability to work quickly and multi-task
Excellent customer service and communication skills
Supervisory experience an asset
Able to work in a team environment
Excellent verbal et written communication
A second language an asset

WHAT WE OFFER

A percentage of the group insurance is paid by the employer for full time employees
Promotional rate to discover Germain Hotels properties through Canada
Opportunities to develop your career within a growing company across Canada
Access to the hotel gym
Employee referral program
Employee Assistance Program for team member and their family

Apply About employer

More about this job

Responsibilities

Oversee front office shift operations, coordinate tasks and workflow, and maintain service standards to ensure guest satisfaction and efficient performance. Train and coach employees, resolve guest concerns, manage inventory during high occupancy, and ensure staff follow safety and emergency procedures.

Requirements

A hospitality diploma, degree, or equivalent experience is requested, along with strong problem-solving, customer service, and communication skills. The role requires the ability to work quickly, multitask, and collaborate with a team; supervisory experience and a second language are assets.

Skills

Guest Service
Front Office Operations
Team Leadership
Employee Training and Coaching
Workflow Coordination
Problem Solving
Multitasking
Customer Service
Communication
Guest Satisfaction
Inventory Management
Emergency Procedures
Crisis Management
Teamwork
Professionalism

Benefits

Employer-Paid Portion of Group Insurance
Promotional Rates at Germain Hotels Properties
Career Development Opportunities
Access to Hotel Gym
Employee Referral Program
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Hospitality
Front Office
Guest Satisfaction
Shift Operations
Employee Training
Coaching
Workflow Coordination
Problem Solving
Customer Service
Communication
Inventory Management
High Occupancy
Policies and Procedures
Emergency Procedures
Fire Safety
Crisis Management
Workplace Safety
Supervisory Experience
Teamwork

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