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Added 9 mins ago
RC
General Manager
Retirement Concepts
Coquitlam, BC
- $105,000 to $120,000 CAD / year
- Full-time
Reporting to the Director, the General Manager (GM) is accountable for managing and providing leadership for assigned site-based operations.
Added 9 mins ago
EP
Renewable Energy Technician - Multiple Levels (2, 3, or 4) [On-Site]
EDF power solutions North America
Lucknow, ON
- Full-time
Summary: This position, under specific direction from the site manager or his/her designee, performs unsupervised field maintenance, troubleshooting, and repairs on one or more types of…
Added 10 mins ago
HA
QC Packaging Technician- Afternoon Shift
Hunter Amenities International Ltd.
Burlington, ON
- Full-time
…secondary and tertiary packaging components used for cosmetic and personal care products. Under the direction of the QC/QA Manager or a qualified designate, the incumbent verifies…
Added 10 mins ago
EM
Research Manager - E M FLUIDS INC.
E M Fluids Inc.
Toronto, ON
- Full-time
We are seeking a Research Manager with a Chemical Engineering (or engineering, in general) background to lead and support R&D activities, with a strong emphasis on laboratory…
Added 10 mins ago
W
Technical Coordinator
Webuild
Toronto, ON
- Full-time
…responsible for coordinating all engineering activities required to support bid preparation and project development within the Canadian branch. The role will ensure technical oversight of…
Added 10 mins ago
AA
Customer Account Manager - Bilingual
ASSA ABLOY Opening Solutions Americas
Woodbridge, ON
- Full-time
What would you do as our Bilingual Customer Account Manager?
Added 10 mins ago
W
Proposal Manager
Webuild
Toronto, ON
- Full-time
Webuild is seeking a Proposal Manager for its Toronto branch. The successful candidate will be responsible for managing the preparation, coordination, and submission of proposals for…
Added 10 mins ago
SH
Cyber Security Specialist
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Full-time
Reporting to the Information Security Manager, the Cyber Security Specialist plays an integral role in the delivery of the Cyber Security program through the Local Delivery Group (LDG) in…
Added 10 mins ago
BI
Therapeutic Specialist, CRM - London, Ontario and surrounding areas (15-month contract)
Boehringer Ingelheim
London, ON
- Contract
We offer competitive total rewards that includes a generous amount of paid time off (vacation, personal days, contingency paid time off days for Long Term Contract Employees), comprehensive…
Added 10 mins ago
AG
Account Manager, Social
Adelphi Group
Toronto, ON
- Full-time
As an Account Manager, Paid Social Activation, you will lead campaign execution and performance across key platforms including Meta, TikTok, Snapchat, LinkedIn, Reddit, and Pinterest,…
Added 10 mins ago
Deli - Manager Deli @ Our Broadmead Location
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
The Deli Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer…
Added 10 mins ago
Facilities Coordinator
Give and Go Prepared Foods
Toronto, ON
…Canadian facilities and grounds and will provide technical support to the Operations, Maintenance, Health Safety & Environment (HSE), Quality Assurance (QA) and Engineering…
Added 10 mins ago
Engineering Technologist, Capital Projects (temporary for up to 4 years)
Workforce Development
Lakeshore, ON
Reporting to the Supervisor - Capital Projects, Manager - Capital Projects, and under the overall direction of the Executive Director - Infrastructure Services, the Temporary Engineering…
Added 10 mins ago
WC
Human Resources Business Partner (2026-411-CS)
WoodGreen Community Services
Toronto, ON
- Contract
…creating an environment where innovation, collaboration, and personal growth are encouraged and celebrated. Our ultimate goal is to build a workplace that attracts, retains, and develops…
Added 10 mins ago
S
Inventory Manager
Sandvik
Saskatoon, SK
- Full-time
Our recruitment process may involve the use of artificial intelligence to assist with application screening. AI tools support but do not replace human decision-making. Personal information…
Added 10 mins ago
RA
Environmental, Health, & Safety Specialist
Rockwell Automation
Cambridge, ON · Canada Cambridge (Dundas)
- Full-time
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Added 10 mins ago
P
Senior Manager Cyber Generalist
PwC
Toronto, ON
- Full-time
As a Senior Manager Cyber Generalist, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 26 mins ago
O
Ancillary Services Student
OLG
Toronto, ON · York Mills Office
- Full-time
We are ready to take this game to the next level and need someone passionate to provide operational and administrative support by managing mail and courier services, maintaining office and…
Added 26 mins ago
ON
Mental Health Worker
Ontario Native Women's Association
Thunder Bay, ON
- Full-time
Flexible scheduling to support work-life balance
Added 26 mins ago
T
Customer Experience Associate
TD
Calgary, AB
- Part-time
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Added 26 mins ago
T
Customer Experience Associate
TD
Calgary, AB
- Part-time
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Added 26 mins ago
T
Personal Banking Associate
TD
AB
- Full-time
…and helping them with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their…
Added 26 mins ago
T
Customer Experience Associate
TD
New Hamburg, ON
- Part-time
· Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Added 26 mins ago
T
Personal Banking Associate Trainee
TD
Toronto, ON
- Full-time
…and helping them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving…
Added 26 mins ago
T
Branch Manager – Montreal Downtown (Future Opportunities)
TD
Montreal, QC
- Full-time
…Can you provide your mentorship, subject matter expertise and support in achieving business results while adhering to internal policies, practices, and processes? As Branch Manager, strive…

Germain Hôtels

Team Lead Guest Services

AB, Canada
Calgary, AB, T3B 6K3, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Reporting to the Guest Services Manager, the Guest Services Team Leader is responsible for ensuring the highest level of guest service and that standards are maintained for all positions within the front office while on duty.

WHAT YOU'LL DO

Oversee shift operations for the front office department while on duty ensuring a smooth operation and the highest level of guest satisfaction
Train, coach and mentors employees. Creates an environment that allows employees to achieve job fulfillment
Distribute tasks, coordinate workflow for the department to ensure on-time delivery and efficient performance on all duties
Seek feedback on guest satisfaction and resolves problems in accordance with our mission statement
Effectively maximize inventory levels during high occupancy/sold out nights
Monitor standards, details, policies and procedures
Know all emergency procedures and general crisis situation management, including fire and emergency procedures, procedures for the handling of the fire panel. Makes sure all employees follow these procedures to ensure guest safety. Promotes a safe working environment
Maintain a high level of professionalism in all aspects of job performance
Consistently demonstrate a commitment to personal guest service excellence
Comply with the Germain Hotels policies, procedures and code of ethics
Perform any and all other tasks which are assigned by management

WHAT YOU'LL BRING

Hospitality diploma / degree or equivalent experience
Problem solving skills, as well as the ability to work quickly and multi-task
Excellent customer service and communication skills
Supervisory experience an asset
Able to work in a team environment
Excellent verbal et written communication
A second language an asset

WHAT WE OFFER

A percentage of the group insurance is paid by the employer for full time employees
Promotional rate to discover Germain Hotels properties through Canada
Opportunities to develop your career within a growing company across Canada
Access to the hotel gym
Employee referral program
Employee Assistance Program for team member and their family

Apply About employer

More about this job

Responsibilities

Oversee front office shift operations, coordinate tasks and workflow, and maintain service standards to ensure guest satisfaction and efficient performance. Train and coach employees, resolve guest concerns, manage inventory during high occupancy, and ensure staff follow safety and emergency procedures.

Requirements

A hospitality diploma, degree, or equivalent experience is requested, along with strong problem-solving, customer service, and communication skills. The role requires the ability to work quickly, multitask, and collaborate with a team; supervisory experience and a second language are assets.

Skills

Guest Service
Front Office Operations
Team Leadership
Employee Training and Coaching
Workflow Coordination
Problem Solving
Multitasking
Customer Service
Communication
Guest Satisfaction
Inventory Management
Emergency Procedures
Crisis Management
Teamwork
Professionalism

Benefits

Employer-Paid Portion of Group Insurance
Promotional Rates at Germain Hotels Properties
Career Development Opportunities
Access to Hotel Gym
Employee Referral Program
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Hospitality
Front Office
Guest Satisfaction
Shift Operations
Employee Training
Coaching
Workflow Coordination
Problem Solving
Customer Service
Communication
Inventory Management
High Occupancy
Policies and Procedures
Emergency Procedures
Fire Safety
Crisis Management
Workplace Safety
Supervisory Experience
Teamwork

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