Collections Analyst

Reason for vacancy: This is a backfill for an existing position within the team.

The Collections Analyst ensures timely collection of customer receivables, resolves issues preventing payment, and maintains accurate customer accounts. This role works with customers and internal teams to reconcile accounts, resolve disputes, and monitor accounts that may be at risk of non-payment while maintaining professional customer relationships.

Key Accountabilities

Account Collections and Follow-Up

Follow up on overdue accounts and maintain regular collection contact with customers.

Monitor broken payment promises and follow up in a timely manner.

Process incoming payments and update account records accordingly.

Dispute Resolution and Issue Investigation

Investigate invoice disputes and work with internal teams to resolve issues preventing payment.

Communicate with customers to clarify account concerns and outstanding balances.

Follow through on outstanding issues until they are resolved.

Account Reconciliation and Payment Application

Reconcile customer accounts and investigate discrepancies.

Identify and reconcile unapplied payments.

Maintain accurate records of account activity and payment status.

Risk Monitoring and Escalation

Monitor aging reports and identify accounts that may be at risk of non-payment.

Escalate high-risk accounts when required.

Maintain visibility of overdue balances and collection progress.

Skills and Experience Required

High school diploma required

Post-secondary education, ideally in Accounting, is preferred

Combines strong accounts receivable and collections experience with attention to detail, communication skills, and a customer-focused approach to effectively manage accounts and support financial operations.

This role requires 2–4 years of experience in collections, accounts receivable, or a customer-facing financial role.

Accounts Receivable and Financial Processes

Brings experience in collections, accounts receivable, or accounting, with a solid understanding of credit terms, invoicing, and payment processes. Capable of reconciling accounts, reviewing reports, and ensuring accuracy across financial records.

Systems and Administrative Capability

Comfortable working with accounting systems, customer portals, and Microsoft Office applications to manage account activity and maintain organized, up-to-date information across multiple platforms.

Account Management and Organization

Highly organized with the ability to manage multiple accounts and priorities simultaneously. Demonstrates consistent follow-up and strong planning skills to ensure outstanding balances and account issues are addressed in a timely manner.

Customer Communication and Problem Solving

Strong communicator and active listener who engages professionally with customers and internal teams. Handles sensitive or difficult conversations with patience and diplomacy, working toward practical, customer-focused solutions.

Work Ethic and Team Contribution

Detail-oriented, persistent, and reliable, with a collaborative mindset. Supports team success by being approachable, professional, and willing to assist colleagues while maintaining accountability and focus on results.

We believe in taking care of our people

Major medical + dental coverage for yourself and your dependents (flex plan options available)

Employee Assistance Program

Global travel coverage

Pension plan with contribution matching

Training, development and career growth opportunities

Tuition re-imbursement program

Promote from within culture

A diverse and inclusive workplace

Caring and nurturing environment

Don't have all of these qualifications? Feel free to send in your resume, we can train you on what you need to know or there might be another role that fits better.

Words that our employees use to describe us

Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful

*Flexible interview options are available!