Credit Representative – Bilingual (English/French)

About Gesco

GESCO is one of North America’s leading floor and wall covering distribution companies, serving customers across Canada through its specialized operating divisions.

Our businesses include Shnier, Canada's leading national floor-covering solutions company; Division 9, which has been providing industry-leading commercial floor and wall-covering solutions across Canada for more than 75 years; and Tierra Sol, which has offered a diverse collection of beautiful tile products to designers, architects, contractors, and retailers for more than 30 years.

At Gesco, our success is built on strong customer relationships, teamwork, and the expertise of our people.

About the Opportunity

We are looking for a Bilingual Credit Representative (English/French) to join our Credit team in Brampton.

Reporting to the National Credit Manager, you will be responsible for managing an assigned portfolio of customer accounts across Ontario and Quebec. This role combines credit, collections, account reconciliation, order release, dispute resolution, and customer relationship management.

You will work closely with customers, Sales, Customer Service, and other internal teams to support business growth while protecting the company from credit risk and minimizing potential losses.

This is an excellent opportunity for an experienced Credit/Accounts Receivable professional who enjoys a fast-paced environment, problem-solving, and working collaboratively with multiple departments.

What You'll Do

Credit & Account Management

• Review customer credit and payment history to support daily credit decisions and facilitate the timely release of customer orders.
• Monitor customer accounts and recommend appropriate credit limit adjustments based on payment history, financial information, and overall account performance.
• Conduct regular credit reviews and ensure credit exposure is appropriately managed.
• Manage centrally billed group accounts.
• Monitor assigned accounts for potential credit risk and escalate high-risk accounts to the National Credit Manager.
• Maintain accurate and up-to-date customer account information and collection notes.

Collections & Accounts Receivable

• Review accounts receivable aging and proactively follow up on past-due invoices and outstanding balances.
• Establish and document expected payment dates and follow up to ensure commitments are met.
• Conduct collection calls and maintain detailed records of collection activities.
• Identify accounts requiring additional collection support and recommend third-party intervention when appropriate.
• Maintain and monitor collection metrics for assigned accounts.
• Identify potentially uncollectible accounts and escalate them for review.

Dispute & Deduction Management

• Investigate and follow up on customer deductions and claims, working with internal departments to resolve outstanding issues.
• Review disputed items and work with internal stakeholders to reach timely resolutions.
• Process account adjustments, refunds, journal entries, and other AR-related transactions accurately and in accordance with company policies.

Reporting & Compliance

• Prepare monthly account and collection reports for review with the National Credit Manager.
• Monitor accounts that are significantly past due and ensure applicable credit insurance requirements are met.
• Provide regular updates on account performance, credit exposure, disputes, and collection activity.
• Maintain information with relevant credit associations and participate in applicable meetings.
• Provide support and backup to other members of the Credit team as required.

What You'll Bring

• 3–5 years of experience in Credit, Accounts Receivable, Collections, or a related role.
• Bilingual English/French communication skills are required.
• Accounting degree and/or a CCP designation (or actively working toward a CCP designation, is preferred).
• Solid understanding of basic accounting principles, including debits, credits, reconciliations, and account adjustments.
• Strong proficiency in Microsoft Office, particularly Excel.
• Excellent analytical and problem-solving skills with the ability to assess information and make sound business decisions.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and deadlines.
• Exceptional attention to detail and accuracy.
• Strong verbal and written communication skills.
• Ability to work independently while also contributing effectively to a collaborative team environment.
• A proactive, customer-focused approach with the confidence to have professional conversations regarding payments, credit limits, and account issues.
• Comfortable working in a fast-paced environment and adapting to changing priorities.

Why Join Gesco?

At Gesco, you'll be part of an experienced and collaborative team where Credit is an important business partner. You'll have the opportunity to work across Sales, Customer Service, Operations, and Finance while developing strong relationships with both customers and internal stakeholders.

If you are an experienced Credit/AR professional who enjoys building relationships, solving problems, analyzing risk, and making a meaningful impact on the business, we'd like to hear from you.

Accessibility

Gesco is committed to providing a barrier-free environment for our customers, employees, job applicants, and visitors. We are committed to applying the principles of dignity, independence, integration, and equal opportunity outlined in the Accessibility for Ontarians with Disabilities Act (AODA), Customer Service Standard, and Integrated Accessibility Standards Regulation (IASR).

Gesco recognizes the importance of inclusion and is committed to fostering a welcoming and accessible environment for all persons with disabilities.