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Added 6 mins ago
LC
PCX Department Manager Part Time Day
Loblaw Companies Limited
Calgary, AB
- Part-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in one of our stores, you will have an immediate impact on sales…
Added 6 mins ago
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Omnichannel Engagement Manager
Novartis
Toronto, ON
- Full-time
This role is based in City, Canada. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.
Added 6 mins ago
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Manager, Health Economics and Outcomes Research
Novartis
Toronto, ON
- Full-time
Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.
Added 6 mins ago
DC
Senior Mechanical Engineer
Danaher Corporation
Concord, ON · CAN - Concord - AB Sciex LP
- $111,000 to $135,000 CAD / year
- Full-time
…ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the…
Added 6 mins ago
N
Omnichannel Engagement Manager
Novartis
Toronto, ON
- Full-time
This role is based in City, Canada. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.
Added 6 mins ago
H
Radiation Therapist I
HealthCareersInSask.ca
Regina, SK
- Full-time
…Radiation Therapist I reports to the Provincial Leader or Site Manager of Radiation Therapy with daily work functions supervised by a Radiation Therapist…
Added 6 mins ago
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Senior Relationship Manager, Commercial Financial Services - Diversified Asian Markets
RBC
Richmond Hill, ON
- Full-time
This particular opportunity will support Diversified Asian Markets. The successful candidate must be fully bilingual in both English and Mandarin.
Added 6 mins ago
CI
Supervisor (Part Time)
Carters Inc.
Belleville, ON
- Part-time
If you are a CURRENT Carter’s employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally.
Added 6 mins ago
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Business Banking Relationship Manager Trainee
BMO
Guelph, ON
- Full-time
Develops client rapport and instils confidence to develop credibility and earn their trust as relationship manager.
Added 6 mins ago
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Personal Banker
BMO
Mississauga, ON
- Full-time
…and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and…
Added 6 mins ago
Operations Engineer
Government of Alberta
Spruce Grove, AB
Reporting to the Operations Manager, this position is responsible for the day-to-day administration and delivery of the highway maintenance program and completing engineering reviews…
Added 6 mins ago
Digital Architect
Government of Alberta
AB
…design and rapid development of products and services that support delivery of ministry programs and mandates within a new delivery discipline that leverages modern platforms and…
Added 6 mins ago
Supervisor, Support Staff
Government of Alberta
AB
Reporting to the Manager, the Supervisor, Support Staff is responsible for:
Added 6 mins ago
OP
Senior Manager Supply Chain
Ontario Power Generation
Whitby, ON
- Full-time
Ontario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of Senior Manager Supply Chain.
Added 6 mins ago
MT
Engineering Technician
MineSense Technologies Ltd.
Vancouver, BC
- $52,500 to $56,000 CAD / year
- Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential…
Added 6 mins ago
MR
Academic Advisor
Mount Royal University
Calgary, AB
- Part-time
While the Academic Advisor reports centrally through the Manager, Academic Advising, they work in collaboration with their assigned Faculty to ensure their advising practices align with…
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Manager, M&A Execution, Human Capital
Deloitte
Toronto, ON
- Full-time
The M&A Execution, Human Capital Manager will primarily focus on leading the execution of Human Capital initiatives throughout the M&A lifecycle. The Manager will collaborate with senior…
Added 6 mins ago
MR
Assistant Manager, Procurement
Mount Royal University
Calgary, AB
- Full-time
Strategic Support for the Procurement Manager
Added 21 mins ago
CH
Admin Svcs Coordinator
CBRE HV
Toronto, ON · North York
- Full-time
As a CBRE Administrative Services Coordinator, you will provide administrative support to a department or manager. You’ll answer, screen and forward telephone calls, greet customers and…
Added 21 mins ago
AW
Casual/On-call , Building Services Worker, Aoki Ross
Atira Women's Resource Society
Vancouver, BC
- Part-time
Reporting to the Program Manager, the Building Services Worker, is responsible for washing and cleaning floors and carpets, cleaning bathrooms, kitchens, and room doors in common areas,…
Added 21 mins ago
RB
Senior Relationship Manager, Retail Financial Services
Royal Bank of Canada
Montreal, QC
- Full-time
We are looking for a Senior Relationship Manager, Retail Financial Services to join our Automotive Finance team. In this strategic role, you will be responsible for developing and…
Added 21 mins ago
RB
Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Regina, SK
- Full-time
As our Relationship Manager Intern, you are in a proactive, face-to-face client relationship role in RBC’s Commercial Banking platform. The program is based primarily in a Commercial Centre…
Added 21 mins ago
GD
GARAGE - Team Leader FT - Masonville Place
Groupe Dynamite, Inc Garage
London, ON
- Part-time
We are committed to employment equity and making the application process as fair and efficient as possible! Artificial intelligence is used solely as an evaluation tool to support the…
Added 21 mins ago
N
Manager, Health Economics and Outcomes Research
Novartis
Toronto, ON
- Full-time
Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.
Added 36 mins ago
S
Retail Store Manager
Skechers
Edmonton, AB · AB
- Full-time
As a Store Manager at Skechers, you’ll lead and inspire a team to deliver exceptional customer service, achieve sales goals, and maintain top-tier visual merchandising standards. Your…

GFL Environmental Inc.

Customer Service Manager

Coquitlam, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Summary:

GFL Environmental is seeking an experienced, people-focused Customer Service Manager to lead and empower our frontline team at our centralized call centre in Coquitlam, BC! As our largest call centre hub in British Columbia, this facility houses a dedicated team of 10–12 Customer Service Representatives (CSRs) responsible for managing high volume inbound service inquiries and operations across Metro Vancouver, the Fraser Valley, and key locations throughout the BC Interior. The ideal candidate is a dynamic leader who thrives in a fast-paced environment and possesses a true passion for motivating, coaching, and developing high-performing teams. In this role, your primary goal is driving customer service excellence, resolving missed-pickup and billing escalations smoothly, and maintaining efficient, real-time cross-department communication with fleet operations, dispatch, and branch leadership. If you are eager to foster talent, inspire operational efficiency, and contribute to GFL’s continued growth, we invite you to apply today and Join Team Green!

Why GFL:

Shared Purpose: Our employees are affectionately known as Team Green - a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!
Comprehensive Benefits: Competitive benefits package including RRSP match, orthodontics, and vision coverage.
Career Growth: With 20,000+ employees across North America, we offer a dynamic set of career opportunities, locations, and advancement!
Community Commitment: We actively contribute to local communities through our flagship Full Circle Project.
Sustainability Leader: We believe investing in the future is the right investment - our first fully electric truck is now in operation!
Publicly Traded Industry Leader: GFL is traded on both the NYSE and the TSX (ticker: GFL)

Requirements:

Experience: 4 to 7 years of call centre management/supervisory experience preferred, with a proven track record of coaching, training, and developing customer service teams in a fast-paced environment. Prior experience in waste management, logistics, or utility services is preferred.
Education: College diploma or Bachelor’s degree in Business Administration, Management, or a related field (or equivalent practical operational leadership experience) preferred.
Core Competencies & Skills Coaching & Leadership: Demonstrated ability to motivate, mentor, and build high-performing teams (10–12 CSRs) serving diverse geographical regions (Metro Vancouver, Fraser Valley, BC Interior).
Problem Solving & Initiative: Strong problem-solving skills with the ability to create, design, and implement proactive solutions to customer concerns; high accountability and results focus.
Technical Platforms & Software: Proficiency in MS Office / Google Workspace, CRM platforms (e.g., Salesforce), multi-channel contact centre software (e.g., Five9), and route-planning/waste-tracking software (e.g., TRUX, Navusoft).
Communication & Interpersonal: Superior written and verbal communication skills (including report writing and business correspondence) with exceptional crisis communication and conflict resolution capabilities.
Adaptability & Environment: Thrives in a dynamic, high-volume environment managing multiple competing priorities with ease

Responsibilities:

Leadership, Coaching & Mentoring: Lead, coach, train, and motivate a team of 10–12 CSRs. Conduct regular 1-on1 coaching sessions, call monitoring, and structured training programs to foster continuous improvement, elevate soft skills, and build a positive, high-performing team culture.
Regional Operations & Efficiency: Direct daily inbound and outbound call centre queues across Metro Vancouver, the Fraser Valley, and the BC Interior. Ensure seamless handling of service requests (new accounts, cancellations, bin repairs, skipped pickups) and oversee the efficient application of service notes and work orders.
Customer Excellence & Escalation Management: Maintain our commitment to outstanding customer service and professionalism across all interactions (phone, email, or in-person). Monitor and resolve customer and employee complaints promptly, addressing complex billing and missed-pickup escalations.
Cross-Functional & Branch Support: Collaborate closely with dispatch, fleet operations, billing, and branch leadership to address service deficiencies, support overall branch goals, and maintain accurate documentation
Performance Metrics & Data Analytics: Develop KPIs and department objectives to achieve "Best in Class" service levels. Analyze call centre statistics and evaluate performance against key metrics (FCR, ASA, CSAT, NPS) to identify individual and operational coaching opportunities.
Resource Planning & Budgeting: Strategically plan resource allocation and scheduling to maximize productivity. Assist the General Manager in budget preparations and resource forecasting.
Process Improvement & SOPs: Lead the development and implementation of process improvements, standard operating procedures (SOPs), CRM/telephony updates, and updates to the customer service manual to eliminate repeat service failures.
Collections Support & Compliance: Assist with collections efforts to meet accounts receivable targets while ensuring strict compliance with all relevant laws, safety regulations, and company policies.
Professional Environment: Maintain a welcoming, organized customer service area and contact centre, promoting a positive company image internally and externally.

#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

Apply About employer

More about this job

Responsibilities

The Customer Service Manager will lead, coach, and develop a team of 10-12 representatives to ensure high-quality service and operational efficiency. They are responsible for managing daily call queues, resolving escalations, and collaborating with cross-functional departments to meet performance metrics.

Requirements

Candidates should have 4 to 7 years of call centre management experience, preferably in waste management, logistics, or utility services. A college diploma or bachelor's degree in business or a related field is preferred, along with proficiency in CRM and contact centre software.

Skills

Call centre management
Team leadership
Coaching
Mentoring
Conflict resolution
Customer service excellence
KPI development
Data analytics
Resource planning
Process improvement
Salesforce
Five9
TRUX
Navusoft
Crisis communication
Operational efficiency

Benefits

RRSP match
Orthodontics coverage
Vision coverage
Competitive benefits package

Visa sponsorship

Not detected in the job text

Keywords

Call centre
Management
Customer service
Logistics
Waste management
Salesforce
Five9
TRUX
Navusoft
KPIs
FCR
ASA
CSAT
NPS
Operations
Dispatch
Billing
Coaching
Mentoring
Resource planning
SOPs
Accounts receivable
MS Office
Google Workspace
Team leadership
Conflict resolution
Crisis communication
Process improvement
Sustainability
Fleet operations

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