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Added 17 mins ago
C
Seasonal Hourly Amusement Host - The Rec Room West Edmonton Mall
Careerowl.in
AB · Edmonton, AB
- Temporary
…– The Rec Room West Edmonton Mall, reporting to the Service Manager. This position will be based at The Rec Room West Edmonton Mall, 8882 170 St NW, Edmonton, AB T5T 4J2…
Added 47 mins ago
SD
Assistant Front Store Manager
Shoppers Drug Mart
North Vancouver, BC
- Full-time
…pharmacy, it has grown to more than 1,200 locations across the country, becoming a trusted part of daily life for people of all ages. The company is built on professional expertise,…
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
- Internship
We enjoy the outdoors! We have extensive cross country and biking trails and we enjoy the many lakes in the area. We also play in our outdoors on horses, ATV's, showshoes or snowmobiles.…
Added 1 hour ago
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Financial Advisor
RBC
New Westminster, BC
- Full-time
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.
Added 2 hours ago
SI
Store Manager
SNDL Inc.
St. Albert, AB · Inglewood, ON · ACE Liquor Discounter Inglewood
- Full-time
We’re looking for a motivated, dependable Store Manager to join our Ace Liquor team and create an exceptional experience for every customer who walks through our doors. This is a great…
Added 2 hours ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Calgary, AB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 3 hours ago
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Financial Planner Relationship Manager
RBC
Stratford, ON
- Full-time
Added 4 hours ago
LC
Grocery Department Manager
Loblaw Companies Limited
Lloydminster, AB
- Full-time
…Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our…
Added 5 hours ago
Assistant Cook - Full-time
COGIR Real Estate
Kawartha Lakes, ON · Lindsay, ON
Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
Added 5 hours ago
CC
Manager of Pharmacy
Cornwall Community Hospital
Cornwall, ON
- Full-time
Added 7 hours ago
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Assistant Manager Assistant Store Manager MAC RICHMOND
Estée Lauder Companies
Richmond, BC
- Full-time
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our…
Added 7 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 7 hours ago
Quality Assurance - Quality Assurance Manager
Recruitment Team
Winnipeg, MB
…pharmacies, hospitals, and healthcare providers across the country. Backed by the strength and expertise of Target Healthcare Group, we combine global capability with local insight to meet…
Added 8 hours ago
RM
Manager
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The Unit Manager reports to the Director of Medicine, ICU, Respiratory and Post Acute Care. They promote, facilitate, and manage the unit environment in such a way that patients receive…
Added 8 hours ago
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Administrative Manager - Industrial Services
GFL - Sewer Technologies Division
Acheson, AB
- Full-time
Added 10 hours ago
Assistant Manager Assistant Store Manager MAC RICHMOND
ELC Beauty LLC
Richmond, BC
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our…
Added 10 hours ago
WO
Physiotherapist - Physio Therapy Corporate
William Osler Health System
Toronto, ON · Etobicoke, Ontario
- Part-time
…some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you…
Added 10 hours ago
WO
Physiotherapy Assistant/Occupational Therapy Assistant - Physiotherapy Assistant Corporate
William Osler Health System
Brampton, ON
- Part-time
…some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you…
Added 11 hours ago
WO
Physiotherapy Assistant/Occupational Therapy Assistant - Physiotherapy Assistant Corporate
William Osler Health System
Brampton, ON
- Part-time
…some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you…
Added 11 hours ago
WO
Physiotherapist - Physio Therapy Corporate
William Osler Health System
Toronto, ON · Etobicoke, ON
- Part-time
…some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you…
Added 11 hours ago
WO
Physiotherapy Assistant/Occupational Therapy Assistant - Physiotherapy Assistant Corporate
William Osler Health System
Brampton, ON
- Part-time
…some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you…
Added 11 hours ago
WO
Physiotherapist - Physio Therapy Corporate
William Osler Health System
Toronto, ON · Etobicoke, ON
- Part-time
…some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you…
Added 11 hours ago
D
Manager, Delivery - Digital & Data
Dormez-vous
Montreal, QC
- Full-time
Sleep Country Canada is looking for a Delivery Manager, Digital & Data to play a critical role in driving the successful end-to-end delivery of digital and data initiatives. This role…
Added 12 hours ago
Enterprise Account Executive
Computacenter AG & Co. oHG
Toronto, ON · Markham/Toronto, ON
We are seeking a highly motivated and experienced Sales Account Manager to join our team. This position will be responsible for managing and growing our Enterprise Class Customers within…
Added 16 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…

GFL Environmental Inc.

Customer Service Manager

Coquitlam, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Summary:

GFL Environmental is seeking an experienced, people-focused Customer Service Manager to lead and empower our frontline team at our centralized call centre in Coquitlam, BC! As our largest call centre hub in British Columbia, this facility houses a dedicated team of 10–12 Customer Service Representatives (CSRs) responsible for managing high volume inbound service inquiries and operations across Metro Vancouver, the Fraser Valley, and key locations throughout the BC Interior. The ideal candidate is a dynamic leader who thrives in a fast-paced environment and possesses a true passion for motivating, coaching, and developing high-performing teams. In this role, your primary goal is driving customer service excellence, resolving missed-pickup and billing escalations smoothly, and maintaining efficient, real-time cross-department communication with fleet operations, dispatch, and branch leadership. If you are eager to foster talent, inspire operational efficiency, and contribute to GFL’s continued growth, we invite you to apply today and Join Team Green!

Why GFL:

Shared Purpose: Our employees are affectionately known as Team Green - a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!
Comprehensive Benefits: Competitive benefits package including RRSP match, orthodontics, and vision coverage.
Career Growth: With 20,000+ employees across North America, we offer a dynamic set of career opportunities, locations, and advancement!
Community Commitment: We actively contribute to local communities through our flagship Full Circle Project.
Sustainability Leader: We believe investing in the future is the right investment - our first fully electric truck is now in operation!
Publicly Traded Industry Leader: GFL is traded on both the NYSE and the TSX (ticker: GFL)

Requirements:

Experience: 4 to 7 years of call centre management/supervisory experience preferred, with a proven track record of coaching, training, and developing customer service teams in a fast-paced environment. Prior experience in waste management, logistics, or utility services is preferred.
Education: College diploma or Bachelor’s degree in Business Administration, Management, or a related field (or equivalent practical operational leadership experience) preferred.
Core Competencies & Skills Coaching & Leadership: Demonstrated ability to motivate, mentor, and build high-performing teams (10–12 CSRs) serving diverse geographical regions (Metro Vancouver, Fraser Valley, BC Interior).
Problem Solving & Initiative: Strong problem-solving skills with the ability to create, design, and implement proactive solutions to customer concerns; high accountability and results focus.
Technical Platforms & Software: Proficiency in MS Office / Google Workspace, CRM platforms (e.g., Salesforce), multi-channel contact centre software (e.g., Five9), and route-planning/waste-tracking software (e.g., TRUX, Navusoft).
Communication & Interpersonal: Superior written and verbal communication skills (including report writing and business correspondence) with exceptional crisis communication and conflict resolution capabilities.
Adaptability & Environment: Thrives in a dynamic, high-volume environment managing multiple competing priorities with ease

Responsibilities:

Leadership, Coaching & Mentoring: Lead, coach, train, and motivate a team of 10–12 CSRs. Conduct regular 1-on1 coaching sessions, call monitoring, and structured training programs to foster continuous improvement, elevate soft skills, and build a positive, high-performing team culture.
Regional Operations & Efficiency: Direct daily inbound and outbound call centre queues across Metro Vancouver, the Fraser Valley, and the BC Interior. Ensure seamless handling of service requests (new accounts, cancellations, bin repairs, skipped pickups) and oversee the efficient application of service notes and work orders.
Customer Excellence & Escalation Management: Maintain our commitment to outstanding customer service and professionalism across all interactions (phone, email, or in-person). Monitor and resolve customer and employee complaints promptly, addressing complex billing and missed-pickup escalations.
Cross-Functional & Branch Support: Collaborate closely with dispatch, fleet operations, billing, and branch leadership to address service deficiencies, support overall branch goals, and maintain accurate documentation
Performance Metrics & Data Analytics: Develop KPIs and department objectives to achieve "Best in Class" service levels. Analyze call centre statistics and evaluate performance against key metrics (FCR, ASA, CSAT, NPS) to identify individual and operational coaching opportunities.
Resource Planning & Budgeting: Strategically plan resource allocation and scheduling to maximize productivity. Assist the General Manager in budget preparations and resource forecasting.
Process Improvement & SOPs: Lead the development and implementation of process improvements, standard operating procedures (SOPs), CRM/telephony updates, and updates to the customer service manual to eliminate repeat service failures.
Collections Support & Compliance: Assist with collections efforts to meet accounts receivable targets while ensuring strict compliance with all relevant laws, safety regulations, and company policies.
Professional Environment: Maintain a welcoming, organized customer service area and contact centre, promoting a positive company image internally and externally.

#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

Apply About employer

More about this job

Responsibilities

The Customer Service Manager will lead, coach, and develop a team of 10-12 representatives to ensure high-quality service and operational efficiency. They are responsible for managing daily call queues, resolving escalations, and collaborating with cross-functional departments to meet performance metrics.

Requirements

Candidates should have 4 to 7 years of call centre management experience, preferably in waste management, logistics, or utility services. A college diploma or bachelor's degree in business or a related field is preferred, along with proficiency in CRM and contact centre software.

Skills

Call centre management
Team leadership
Coaching
Mentoring
Conflict resolution
Customer service excellence
KPI development
Data analytics
Resource planning
Process improvement
Salesforce
Five9
TRUX
Navusoft
Crisis communication
Operational efficiency

Benefits

RRSP match
Orthodontics coverage
Vision coverage
Competitive benefits package

Visa sponsorship

Not detected in the job text

Keywords

Call centre
Management
Customer service
Logistics
Waste management
Salesforce
Five9
TRUX
Navusoft
KPIs
FCR
ASA
CSAT
NPS
Operations
Dispatch
Billing
Coaching
Mentoring
Resource planning
SOPs
Accounts receivable
MS Office
Google Workspace
Team leadership
Conflict resolution
Crisis communication
Process improvement
Sustainability
Fleet operations

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