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Added 11 mins ago
GS
Case Manager / Case Worker Part Time- West Ave
Good Shepherd Centres
Hamilton, ON
- $24.89 CAD / hour
- Part-time
Design, implement, in consultation with supervisor, an interview schedule that will provide an evaluation of "quality of life" improvement of successful program participants
Added 11 mins ago
NC
Junior Solutions Architect (2 positions)
NAV CANADA
Ottawa, ON
- Full-time
…entry-level positions are ideal for someone passionate about system design, eager to learn, and ready to contribute to real-world software projects that support and shape the present and…
Added 11 mins ago
Senior Staff Program Manager
Kaseya Careers
Vancouver, BC
Senior Staff Program Manager, New Product Introduction (NPI)
Added 11 mins ago
Senior Staff Program Manager
Kaseya Careers
Toronto, ON
Senior Staff Program Manager, New Product Introduction (NPI)
Added 11 mins ago
D
Advisor, Communications
Desjardins
Brossard, QC · Ste.-Foy, QC
- Full-time
…media communications and serving as social media community manager. You draw on your subject matter expertise to advise and assist clients and partners on important graphic design, print…
Added 11 mins ago
B
Product Manager, Savings - Everyday Banking Products
BMO
Toronto, ON · BMOPLACE
- Full-time
The Product Manager, Savings is part of the Day-to-Day Banking Products team within Canadian Personal Banking and reports to the Senior Manager, Savings. This role helps enable the…
Added 11 mins ago
B
Senior Analyst, Campaign Delivery
BMO
Toronto, ON · BMOPLACE
- Full-time
…proactively communicate project status updates to Campaign Production Manager, Leads Manager, Measurement Analysts and Product & Marketing business…
Added 11 mins ago
P
Wire EDM Operator
Precinmac
Milton, ON
- $20 to $22 CAD / hour
- Full-time
Added 11 mins ago
P
Senior Data Developer
Plusgrade
Montreal, QC · CAN - Montreal
- Full-time
You will design and deploy scalable data pipelines and real-time streaming architectures that directly support our customer-facing applications and machine learning models. You will act as…
Added 11 mins ago
B
Manager, Workplace Solutions (Drawing & Occupancy) - Future Opportunity
BGIS
Toronto, ON
- Full-time
…resolution of detailed or complex workplace, occupancy, and design-related issues. The Workplace Solutions Manager must be able to manage priorities effectively and thrive in a fast-paced,…
Added 11 mins ago
CR
Account Manager - Industrial Service Sales
CIMCO Refrigeration
Brandon, MB · Winnipeg, MB
- Full-time
CIMCO specializes in the engineering, design, manufacture, installation and service of complex thermal building solutions for industrial, process cooling and recreational refrigeration and…
Added 26 mins ago
E
Contrôleur·euse financier·ère │ Financial Controller
Evvo
Montreal, QC
- $90,000 to $105,000 CAD / year
- Full-time
Added 26 mins ago
TA
Brampton Shoppers World - Sales Associate - Part Time
The Aldo Group Inc / Le Groupe Aldo Inc.
Brampton, ON
- Part-time
…also a recognized wholesale and licensed partner, leading the design, sourcing, and distribution of fashion-forward footwear, handbags, and accessories. Our portfolio features well-known…
Added 26 mins ago
Senior Manager Development, Treasury Technology
Scotiabank
Toronto, ON
The Senior Manager, Treasury Technology Delivery & Platforms is responsible for leading the technology strategy, delivery, and operational support of the Treasury Technology portfolio. This…
Added 26 mins ago
Manager, Campaign Analytics
Scotiabank
Toronto, ON
Provide Pre-Sizing, Segmentation and Response Forecasting to inform campaign design and drive efficiency
Added 26 mins ago
Senior Manager, Real Estate Strategy & Planning
Hydro One Networks Inc
Markham, ON
…supporting thousands of employees across Ontario. The Senior Manager, Real Estate Strategy & Planning serves as a key strategic leader responsible for developing long-term capital plans,…
Added 26 mins ago
S
Senior Mechanical Engineer - Team Lead
Stantec
Edmonton, AB
- Full-time
…complexity. You will serve as both a technical leader and people manager while collaborating closely with multidisciplinary design teams, clients, contractors, and other project…
Added 26 mins ago
Undergraduate Administrator
University of Toronto
Toronto, ON
Reporting to the Department Manager and under general direction from the Associate Chair, Undergraduate Studies, the Undergraduate Administrator provides academic advising and academic…
Added 41 mins ago
Manufacturing Engineering Technician
ASSA ABLOY
Victoria, BC
REPORTS TO - PRODUCTION MANAGER, CARE TECHNOLOGIES NORTH AMERICA
Added 41 mins ago
JA
Technical Safety Specialist
JR Automation
Toronto, ON
- Full-time
Define safety requirements; analyze and evaluate design compliance with safety requirements and safety principles.
Added 41 mins ago
CO
Job ID #32317: Senior Project Manager, Specialized Transit
City Of Hamilton
Hamilton, ON
- Full-time
Reporting to the Manager of Accessible Transportation Services, the Senior Project Manager, Specialized Transit, will be responsible for directing and managing all aspects of the…
Added 41 mins ago
JA
Product HSE Compliance Engineering Intern (Summer 2027, 16months)
JR Automation
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
Work with the Product HSE/ECO Design Manager to analyze materials against environmental requirements and determine product compliance to environmental requirements
Added 41 mins ago
SC
Gestionnaire de Livraison (Intermédiaire)
SII Canada
Montreal, QC
- Full-time
…pilotage des activités d’ingénierie à titre d’Engineering Delivery Manager…
Added 41 mins ago
V
Strategic Account Manager, NA
Vantage
Quebec, QC
- Full-time
…America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments…
Added 41 mins ago
AS
HR Data Manager
AgileGrid Solutions
Canada
- Full-time
Provide expertise on framework design, effectiveness, performance monitoring, and self-assessment processes.

GFL Environmental Inc.

Customer Service Manager

Coquitlam, BC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Summary:

GFL Environmental is seeking an experienced, people-focused Customer Service Manager to lead and empower our frontline team at our centralized call centre in Coquitlam, BC! As our largest call centre hub in British Columbia, this facility houses a dedicated team of 10–12 Customer Service Representatives (CSRs) responsible for managing high volume inbound service inquiries and operations across Metro Vancouver, the Fraser Valley, and key locations throughout the BC Interior. The ideal candidate is a dynamic leader who thrives in a fast-paced environment and possesses a true passion for motivating, coaching, and developing high-performing teams. In this role, your primary goal is driving customer service excellence, resolving missed-pickup and billing escalations smoothly, and maintaining efficient, real-time cross-department communication with fleet operations, dispatch, and branch leadership. If you are eager to foster talent, inspire operational efficiency, and contribute to GFL’s continued growth, we invite you to apply today and Join Team Green!

Why GFL:

Shared Purpose: Our employees are affectionately known as Team Green - a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!
Comprehensive Benefits: Competitive benefits package including RRSP match, orthodontics, and vision coverage.
Career Growth: With 20,000+ employees across North America, we offer a dynamic set of career opportunities, locations, and advancement!
Community Commitment: We actively contribute to local communities through our flagship Full Circle Project.
Sustainability Leader: We believe investing in the future is the right investment - our first fully electric truck is now in operation!
Publicly Traded Industry Leader: GFL is traded on both the NYSE and the TSX (ticker: GFL)

Requirements:

Experience: 4 to 7 years of call centre management/supervisory experience preferred, with a proven track record of coaching, training, and developing customer service teams in a fast-paced environment. Prior experience in waste management, logistics, or utility services is preferred.
Education: College diploma or Bachelor’s degree in Business Administration, Management, or a related field (or equivalent practical operational leadership experience) preferred.
Core Competencies & Skills Coaching & Leadership: Demonstrated ability to motivate, mentor, and build high-performing teams (10–12 CSRs) serving diverse geographical regions (Metro Vancouver, Fraser Valley, BC Interior).
Problem Solving & Initiative: Strong problem-solving skills with the ability to create, design, and implement proactive solutions to customer concerns; high accountability and results focus.
Technical Platforms & Software: Proficiency in MS Office / Google Workspace, CRM platforms (e.g., Salesforce), multi-channel contact centre software (e.g., Five9), and route-planning/waste-tracking software (e.g., TRUX, Navusoft).
Communication & Interpersonal: Superior written and verbal communication skills (including report writing and business correspondence) with exceptional crisis communication and conflict resolution capabilities.
Adaptability & Environment: Thrives in a dynamic, high-volume environment managing multiple competing priorities with ease

Responsibilities:

Leadership, Coaching & Mentoring: Lead, coach, train, and motivate a team of 10–12 CSRs. Conduct regular 1-on1 coaching sessions, call monitoring, and structured training programs to foster continuous improvement, elevate soft skills, and build a positive, high-performing team culture.
Regional Operations & Efficiency: Direct daily inbound and outbound call centre queues across Metro Vancouver, the Fraser Valley, and the BC Interior. Ensure seamless handling of service requests (new accounts, cancellations, bin repairs, skipped pickups) and oversee the efficient application of service notes and work orders.
Customer Excellence & Escalation Management: Maintain our commitment to outstanding customer service and professionalism across all interactions (phone, email, or in-person). Monitor and resolve customer and employee complaints promptly, addressing complex billing and missed-pickup escalations.
Cross-Functional & Branch Support: Collaborate closely with dispatch, fleet operations, billing, and branch leadership to address service deficiencies, support overall branch goals, and maintain accurate documentation
Performance Metrics & Data Analytics: Develop KPIs and department objectives to achieve "Best in Class" service levels. Analyze call centre statistics and evaluate performance against key metrics (FCR, ASA, CSAT, NPS) to identify individual and operational coaching opportunities.
Resource Planning & Budgeting: Strategically plan resource allocation and scheduling to maximize productivity. Assist the General Manager in budget preparations and resource forecasting.
Process Improvement & SOPs: Lead the development and implementation of process improvements, standard operating procedures (SOPs), CRM/telephony updates, and updates to the customer service manual to eliminate repeat service failures.
Collections Support & Compliance: Assist with collections efforts to meet accounts receivable targets while ensuring strict compliance with all relevant laws, safety regulations, and company policies.
Professional Environment: Maintain a welcoming, organized customer service area and contact centre, promoting a positive company image internally and externally.

#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

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More about this job

Responsibilities

The Customer Service Manager will lead, coach, and develop a team of 10-12 representatives to ensure high-quality service and operational efficiency. They are responsible for managing daily call queues, resolving escalations, and collaborating with cross-functional departments to meet performance metrics.

Requirements

Candidates should have 4 to 7 years of call centre management experience, preferably in waste management, logistics, or utility services. A college diploma or bachelor's degree in business or a related field is preferred, along with proficiency in CRM and contact centre software.

Skills

Call centre management
Team leadership
Coaching
Mentoring
Conflict resolution
Customer service excellence
KPI development
Data analytics
Resource planning
Process improvement
Salesforce
Five9
TRUX
Navusoft
Crisis communication
Operational efficiency

Benefits

RRSP match
Orthodontics coverage
Vision coverage
Competitive benefits package

Visa sponsorship

Not detected in the job text

Keywords

Call centre
Management
Customer service
Logistics
Waste management
Salesforce
Five9
TRUX
Navusoft
KPIs
FCR
ASA
CSAT
NPS
Operations
Dispatch
Billing
Coaching
Mentoring
Resource planning
SOPs
Accounts receivable
MS Office
Google Workspace
Team leadership
Conflict resolution
Crisis communication
Process improvement
Sustainability
Fleet operations

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