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Added 14 mins ago
MC
Director, Supply Chain Management (Hybrid)
Merck Canada
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The Strategic Supply Chain Planning Lead is a senior individual contributor accountable for shaping and executing end-to-end supply chain planning strategies across the overall GCS clinical…
Added 1 hour ago
A
Refinery Planning Economist (Relocation to Saudi Arabia is required.)
aramco
Toronto, ON
- Full-time
Lead local Linear Programming (LP) runs at individual refineries to drive commercial optimization, focusing on generating crude relative values and rankings that inform strategic decisions.…
Added 1 hour ago
A
Investor Relations Specialist - Relocate to Saudi Arabia, Permanent Expat Relocation Package
aramco
Toronto, ON
- Full-time
Lead the preparation and execution of Earnings Calls and other investor events, including slide presentations, Q&A documents, event logistics
Added 1 hour ago
PB
Construction Manager
PCH Builders
Calgary, AB
- Full-time
PCH Builders is seeking an experienced, highly accountable, detail-oriented Construction Manager to lead our on the ground teams build and deliver the construction scope of our projects…
Added 2 hours ago
HH
Site Foreman
Hasler Homes Ltd
North Vancouver, BC
- Full-time
…standards. The Site Foreman organizes and monitors jobsite logistics, materials, and equipment, conducts regular site inspections, and addresses issues or delays proactively. Daily tasks…
Added 3 hours ago
C
Manager, Inventory Control
Cozey
Mont-Royal, QC
- Full-time
Reporting to Terry Fisch, Vice-President, Operations & Logistics, your mission is to own inventory integrity across our fulfillment center network. You'll set the inventory control…
Added 3 hours ago
MD
Sales Operations Manager
Macaloney's Distillery
Victoria, BC
- Full-time
…reporting from start to finish. You report directly to our CEO and lead our Sales Operations…
Added 3 hours ago
FC
CAN Driver
FedEx Canada
Toronto, ON · Scarborough, ON
- Part-time
Added 3 hours ago
A
WHS Specialist
Amazon
Hamilton, ON
- Full-time
Safety Program Excellence & Implementation - Drive comprehensive safety programs through data-driven strategies. Lead daily safety audits, incident investigations, and risk assessments…
Added 3 hours ago
S
Account Development Representative II - Toronto
Samsara
Halton Hills, ON
- Full-time
Added 3 hours ago
WC
(CAN) Leader d’équipe, traitement des commandes numériques
Walmart Canada
Pointe-Claire, QC
- Full-time
Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.
Added 3 hours ago
LC
Senior Strategic Sourcing Specialist
Lactalis Canada
Toronto, ON · Etobicoke, ON
- Full-time
Support/lead the development of local /regional sourcing strategies for the Category managed, using detailed analysis of historical & current spend data, combined with sourcing and research…
Added 3 hours ago
TC
Production Associate - Shop Helper - Reman Bradford
Toromont Cat
Bradford, ON
- Full-time
Assist Shop Technicians, Shop Supervisors and Lead Hands as directed in support of the business needs
Added 3 hours ago
A
WHS Specialist
Amazon
Belleville, ON
- Full-time
Safety Program Excellence & Implementation - Drive comprehensive safety programs through data-driven strategies. Lead daily safety audits, incident investigations, and risk assessments…
Added 3 hours ago
AT
Civil General Construction Supervisor - Kamloops
Arrow Transportation Systems Inc.
BC
- Other
…bulk commodity hauling, reload operations, freight management, logistics, consulting, and technology with operations throughout Canada and the…
Added 4 hours ago
GE
Inside Sales - Welland
Gerrie Electric Wholesale Ltd.
Welland, ON
- Full-time
…track orders, confirm product availability, and coordinate logistics to ensure on-time completion, and expedite lead times to meet customer…
Added 4 hours ago
PM
Parts Sepcialist
Prime Material Handling Equipment Limited
Saint John, NB
- Full-time
This is not just a parts job - it's a chance to lead, influence, and drive excellence in a critical department. If you thrive in a high-performance environment, enjoy coaching and…
Added 4 hours ago
DG
Fixed Operations Manager
Dilawri Group of Companies
Vancouver, BC
- Full-time
…Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through…
Added 4 hours ago
KB
Order Picker
Kent Building Supplies
Moncton, NB
- Part-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 4 hours ago
AA
Warehouse Manager
Altrom Auto Group Canada (Division of UAP Inc.)
Toronto, ON · Scarborough, ON
- Full-time
Lead and support a team of Warehouse Supervisors to ensure efficient day-to-day operations.
Added 4 hours ago
QP
Area Manager
QuadReal Property Group
Toronto, ON · Etobicoke
- Full-time
Lead day-to-day operations across assigned self-storage facilities, ensuring service consistency, safety, and compliance with company standards.
Added 4 hours ago
FF
Supply Chain Director
Fusion Fuel Cycles Inc.
Ottawa, ON · Toronto, ON
- Full-time
Operations: set procurement priorities, direct critical sourcing and oversee supplier performance; run day-to-day sourcing, procurement, supplier management, logistics, and inventory.
Added 4 hours ago
C
Manager, Ramp Operations - Full-Time (5304)
Cargojet
Vancouver, BC
- Full-time
Added 4 hours ago
AT
Civil General Construction Supervisor
Arrow Transportation Systems Inc.
BC
- Other
…bulk commodity hauling, reload operations, freight management, logistics, consulting, and technology with operations throughout Canada and the…
Added 4 hours ago
AA
Heavy Equipment Operator, Multi-Skilled, Mine Operations - Fixed-Term Contract Fly In/Fly Out
Anglo American / De Beers Group
NT · Gahcho Kué Mine, NORTHWEST TERRITORIES
- Contract
…and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people, who are at the heart of our business. Our high performing teams…

GFL Environmental Inc.

Customer Service Manager

Coquitlam, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Summary:

GFL Environmental is seeking an experienced, people-focused Customer Service Manager to lead and empower our frontline team at our centralized call centre in Coquitlam, BC! As our largest call centre hub in British Columbia, this facility houses a dedicated team of 10–12 Customer Service Representatives (CSRs) responsible for managing high volume inbound service inquiries and operations across Metro Vancouver, the Fraser Valley, and key locations throughout the BC Interior. The ideal candidate is a dynamic leader who thrives in a fast-paced environment and possesses a true passion for motivating, coaching, and developing high-performing teams. In this role, your primary goal is driving customer service excellence, resolving missed-pickup and billing escalations smoothly, and maintaining efficient, real-time cross-department communication with fleet operations, dispatch, and branch leadership. If you are eager to foster talent, inspire operational efficiency, and contribute to GFL’s continued growth, we invite you to apply today and Join Team Green!

Why GFL:

Shared Purpose: Our employees are affectionately known as Team Green - a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!
Comprehensive Benefits: Competitive benefits package including RRSP match, orthodontics, and vision coverage.
Career Growth: With 20,000+ employees across North America, we offer a dynamic set of career opportunities, locations, and advancement!
Community Commitment: We actively contribute to local communities through our flagship Full Circle Project.
Sustainability Leader: We believe investing in the future is the right investment - our first fully electric truck is now in operation!
Publicly Traded Industry Leader: GFL is traded on both the NYSE and the TSX (ticker: GFL)

Requirements:

Experience: 4 to 7 years of call centre management/supervisory experience preferred, with a proven track record of coaching, training, and developing customer service teams in a fast-paced environment. Prior experience in waste management, logistics, or utility services is preferred.
Education: College diploma or Bachelor’s degree in Business Administration, Management, or a related field (or equivalent practical operational leadership experience) preferred.
Core Competencies & Skills Coaching & Leadership: Demonstrated ability to motivate, mentor, and build high-performing teams (10–12 CSRs) serving diverse geographical regions (Metro Vancouver, Fraser Valley, BC Interior).
Problem Solving & Initiative: Strong problem-solving skills with the ability to create, design, and implement proactive solutions to customer concerns; high accountability and results focus.
Technical Platforms & Software: Proficiency in MS Office / Google Workspace, CRM platforms (e.g., Salesforce), multi-channel contact centre software (e.g., Five9), and route-planning/waste-tracking software (e.g., TRUX, Navusoft).
Communication & Interpersonal: Superior written and verbal communication skills (including report writing and business correspondence) with exceptional crisis communication and conflict resolution capabilities.
Adaptability & Environment: Thrives in a dynamic, high-volume environment managing multiple competing priorities with ease

Responsibilities:

Leadership, Coaching & Mentoring: Lead, coach, train, and motivate a team of 10–12 CSRs. Conduct regular 1-on1 coaching sessions, call monitoring, and structured training programs to foster continuous improvement, elevate soft skills, and build a positive, high-performing team culture.
Regional Operations & Efficiency: Direct daily inbound and outbound call centre queues across Metro Vancouver, the Fraser Valley, and the BC Interior. Ensure seamless handling of service requests (new accounts, cancellations, bin repairs, skipped pickups) and oversee the efficient application of service notes and work orders.
Customer Excellence & Escalation Management: Maintain our commitment to outstanding customer service and professionalism across all interactions (phone, email, or in-person). Monitor and resolve customer and employee complaints promptly, addressing complex billing and missed-pickup escalations.
Cross-Functional & Branch Support: Collaborate closely with dispatch, fleet operations, billing, and branch leadership to address service deficiencies, support overall branch goals, and maintain accurate documentation
Performance Metrics & Data Analytics: Develop KPIs and department objectives to achieve "Best in Class" service levels. Analyze call centre statistics and evaluate performance against key metrics (FCR, ASA, CSAT, NPS) to identify individual and operational coaching opportunities.
Resource Planning & Budgeting: Strategically plan resource allocation and scheduling to maximize productivity. Assist the General Manager in budget preparations and resource forecasting.
Process Improvement & SOPs: Lead the development and implementation of process improvements, standard operating procedures (SOPs), CRM/telephony updates, and updates to the customer service manual to eliminate repeat service failures.
Collections Support & Compliance: Assist with collections efforts to meet accounts receivable targets while ensuring strict compliance with all relevant laws, safety regulations, and company policies.
Professional Environment: Maintain a welcoming, organized customer service area and contact centre, promoting a positive company image internally and externally.

#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

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More about this job

Responsibilities

The Customer Service Manager will lead, coach, and develop a team of 10-12 representatives to ensure high-quality service and operational efficiency. They are responsible for managing daily call queues, resolving escalations, and collaborating with cross-functional departments to meet performance metrics.

Requirements

Candidates should have 4 to 7 years of call centre management experience, preferably in waste management, logistics, or utility services. A college diploma or bachelor's degree in business or a related field is preferred, along with proficiency in CRM and contact centre software.

Skills

Call centre management
Team leadership
Coaching
Mentoring
Conflict resolution
Customer service excellence
KPI development
Data analytics
Resource planning
Process improvement
Salesforce
Five9
TRUX
Navusoft
Crisis communication
Operational efficiency

Benefits

RRSP match
Orthodontics coverage
Vision coverage
Competitive benefits package

Visa sponsorship

Not detected in the job text

Keywords

Call centre
Management
Customer service
Logistics
Waste management
Salesforce
Five9
TRUX
Navusoft
KPIs
FCR
ASA
CSAT
NPS
Operations
Dispatch
Billing
Coaching
Mentoring
Resource planning
SOPs
Accounts receivable
MS Office
Google Workspace
Team leadership
Conflict resolution
Crisis communication
Process improvement
Sustainability
Fleet operations

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