Customer Service Representative

Job Summary

At GFL, our Customer Service Representatives do more than answer calls - they represent our

commitment to premier customer service, community satisfaction, and operational excellence. In this key role, you will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls, handling incoming inquiries, and supporting outside sales with appointment setting, customer tracking, and quotations.

Working for GFL is more than a job - it’s an opportunity to grow in your career, make new friends, and make a difference each day. Join Team Green in Squamish, BC, and help keep our customers and communities Green for Life!

Why GFL

• Comprehensive Health Benefits: Prioritized orthodontic and vision coverage, plus Life Insurance.
• Retirement Savings: Retirement Saving Options for future financial security.
• Paid Time Off: 10 days of annual paid vacation.
• Nationwide Career Growth: Diverse career pathways and internal growth opportunities across a network of 20,000+ employees in North America.
• Community Sustainability: Increase community sustainability through the Full Circle Project and work with new eco-friendly tech - like our fully electric trucks.
• Industry Leader: Be part of a publicly traded company (NYSE & TSX) proudly making communities cleaner, safer, and happier.

Requirements:

• Customer Service Experience: Proven experience fielding inbound calls, managing customer emails, and displaying a solutions-oriented attitude in a fast-paced environment.
• Multitasking & Efficiency: Ability to multitask effectively while handling customer follow-ups, email inquiries, and payment requests.
• Administrative Skills: Aptitude for running credit checks on new customers and supporting outside sales representatives with quotations, appointment setting, and customer tracking.
• Collaboration & Attitude: Strong communication skills and a positive attitude to foster cooperation with both internal teams and external customers.
• Reliability: Strong attendance record and flexibility to adapt to daily schedule and start time variations.

Responsibilities:

• Inbound Customer Service: Service inbound calls and customer emails for multiple divisions within GFL.
• Inquiry Management: Field emails and customer inquiries with a solutions-oriented attitude and display the ability to multitask effectively.
• Sales Support: Assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments.
• Outbound Communication: Place outgoing calls and handle incoming customer questions in a professional, courteous manner.
• Sales Collaboration: Assist outside sales representatives with appointment setting, customer tracking, and quotations.
• Customer Account Tasks: Perform assigned tasks, including customer follow-ups/call-backs, email follow-ups, payment requests, and running credit checks on new customers.
• Brand Advocacy: Be a positive advocate for the GFL Environmental image by fostering cooperation and collaboration with both internal and external customers.
• Additional Duties: Complete other responsibilities as requested by management.

#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.