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Added 4 mins ago
S
Senior Business Analyst, PHIS
Sanya’k̓ula
Vancouver, BC
- Full-time
…the Manager, Public Health Information Systems, the Senior Business Analyst is responsible for providing leadership in Business Process Reengineering concepts and methods and leads the…
Added 4 mins ago
NB
LoanIQ Chief Functional Analyst
National Bank of Canada
Montreal, QC
- Full-time
A career as a LoanIQ Chief Functional Analyst in the Global Corporate Investment Banking team means playing a key role in National Bank's technological transformation, optimizing and…
Added 4 mins ago
RC
Senior Financial Analyst
Randstad Canada
Toronto, ON
- $40 to $45 CAD / hour
- Contract
Our client in the media and agency sector is seeking a Senior Financial Analyst with strong experience in revenue accounting, financial planning, and business partnering. This role will…
Added 4 mins ago
FI
IT Business Analyst
FP Inc.
Toronto, ON
- $50 to $62 CAD / hour
- Contract
5+ years of experience as an IT Business Analyst in complex delivery environments
Added 4 mins ago
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Business System Analyst
MethodHub
Vancouver, BC
- Contract
· 8+ years as a Business Systems Analyst, Technical Analyst, Platform Product Owner, or similar role, including at least 3 years supporting infrastructure, cloud, or DevOps teams.
Added 4 mins ago
OG
L2 Technical Analyst
Odyssey Global
Windsor, ON
- Contract
Job Title: L2 Technical Analyst – Workplace Technology & DEX
Added 4 mins ago
OG
L3 Technical Analyst
Odyssey Global
Montreal, QC
- Contract
We are seeking a customer-focused and technically skilled L3 Technical Analyst to provide exceptional support to employees across corporate environments.
Added 4 mins ago
CP
Financial Analyst - External Reporting
Canada Packers Inc.
Mississauga, ON
- Full-time
…accountability and a continuous improvement mindset to drive sustained business…
Added 6 mins ago
Senior Manager, Analytics and BI
Scotiabank
Toronto, ON
…engagement, profitability, pricing effectiveness, and overall business performance. The role will also support executive and external stakeholder materials, including analyst presentations,…
Added 6 mins ago
Senior Analyst: Business Development
Vail Resorts
Whistler, BC
The Senior Analyst, Business Development plays a key role in advancing Whistler Blackcomb’s business development priorities through partnership management, business analysis, and…
Added 21 mins ago
SE
Used Parts & Salvage Analyst
SMS Equipment Inc.
Acheson, AB
- Full-time
SMS Equipment is looking for a Used Parts & Salvage Analyst to support our Remanufacturing operation in Acheson, AB. Reporting to the Parts Supervisor, Remanufacturing, this role is…
Added 21 mins ago
DC
Civil Engineering Graduate/Asset Management Analyst
Dillon Consulting Limited
Fredericton, NB · Saint John, NB · Moncton, NB
- Full-time
We are currently seeking a Civil Engineering Graduate / Asset Management Analyst to join our Linear Municipal Infrastructure team. Our team specializes in the critical networks that keep a…
Added 21 mins ago
DC
Civil Engineering Graduate/Asset Management Analyst
Dillon Consulting Limited
Toronto, ON · Hamilton, ON · Kingston, ON · Oakville, ON · North York, ON
- Full-time
We are currently seeking a Civil Engineering Graduate / Asset Management Analyst to join our Linear Municipal Infrastructure team. Our team specializes in the critical networks that keep a…
Added 21 mins ago
DC
Civil Engineering Graduate/Asset Management Analyst
Dillon Consulting Limited
Winnipeg, MB
- Full-time
We are currently seeking a Civil Engineering Graduate / Asset Management Analyst to join our Linear Municipal Infrastructure team. Our team specializes in the critical networks that keep a…
Added 21 mins ago
HR
PC Support Analyst
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Provide technical support to hospital staff during business and after hours by participating in on-call rotation.
Added 36 mins ago
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IT Operations Analyst IV
TD
Toronto, ON
- Full-time
We’re hiring a Network Analyst IV to join the Operations Support Group (OSG Network) team in Barrie. In this role, you’ll provide Level 2 operational support for a large-scale enterprise…
Added 36 mins ago
SS
IT Business Analyst
Sodales Solutions
Toronto, ON
- Full-time
Are you passionate about solving complex business challenges and transforming ideas into impactful solutions? We're seeking an experienced Business Analyst to partner with business leaders,…
Added 36 mins ago
TI
Workday Lead
Teranet Inc.
Toronto, ON
- $126,500 to $148,500 CAD / year
- Full-time
Maintain an integrated release calendar and manage dependencies across business and technical teams.
Added 50 mins ago
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Application Developer
Systematix
Toronto, ON
- Contract
Intermediate-level Application Analyst with a strong development mindset and hands-on technical skills.
Added 1 hour ago
HR
Software Analyst Intern (Winter 2027, 8-12months)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
Business Intern Events: Intern Showcase & Graduation ceremony
Added 1 hour ago
IW
Business Systems Analyst & Developer - Data, AI & Agentic Automation
Innotech Windows + Doors
Langley (District), BC · Langley, BC
- Full-time
Job Title: Business Systems Analyst & Developer - Data, AI & Agentic Automation
Added 1 hour ago
TI
Workday Lead
Teranet Inc.
Toronto, ON
- $126,500 to $148,500 CAD / year
- Full-time
Maintain an integrated release calendar and manage dependencies across business and technical teams.
Added 1 hour ago
ST
Desktop Support Analyst
Skilled Trades Ontario / Métiers spécialisés Ontario
Mississauga, ON
- $25.83 to $31.79 CAD / hour
- Full-time
The Desktop Support Analyst assists staff with technical support for desktop computers, applications and related technology at Skilled Trades Ontario (STO). In this role, areas of support…
Added 1 hour ago
Q-
[MONTREAL] - SWIFT/Payments IT Business Analyst
QUANTEAM - North America (RAINBOW PARTNERS Group)
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are hiring a SWIFT Business Analyst to work with one of our clients based in Montreal.
Added 1 hour ago
M
Operations Planning Analyst
Mark's
Calgary, AB
- Full-time
Mark's Commercial is looking for an Operations Planning Analyst to join our Commercial Planning & Allocation team. This role is ideal for a recent graduate or early-career professional…

GFL Environmental Inc.

Field Support Analyst

Vaughan, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of experience in a technical role within a decentralized support environment
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Summary

Reporting to the ITSS Regional Manager, the IT Field Support Analyst provides essential technical support by balancing on-site field service and remote help desk assistance. In this entry-level role, you are the first point of contact for technical issues, responsible for troubleshooting hardware and software problems, fulfilling service requests, and ensuring our business units remain productive. You are a dedicated team player who values technical growth and delivering a helpful, professional service experience to all employees.

Job Responsibilities

Helpdesk Operations & Field Support

Tier 1-2 Troubleshooting: Provide in-person and remote support for common hardware, software, printers and peripheral issues, resolving tickets within established service levels.
Deployment & Setup: Assist with imaging, configuring, and deploying new laptops, desktops, and mobile devices at various site locations.
On-Site Dispatch: Travel to branch offices to perform physical repairs, cable management, and hardware installations that cannot be handled remotely.

Business Relations & Service Excellence

Service Request & Incident Management: Manage the end-to-end lifecycle of user requests, from initial intake and categorization to resolution and closure.
Customer Care and Feedback: Guide end-users on basic system functionality and best practices. Actively listen to user concerns and escalate recurring issues to seniors analysts to help improve service quality.

Job Requirements

Experience

2+ years of experience in a technical role within a decentralized support environment
Demonstrated ability to handle multiple tickets simultaneously while maintaining a positive and helpful attitude.

Technical Expertise

Desktop Support: Foundational knowledge of Windows OS and basic macOS navigation and software installation.
Systems and applications: Familiarity with Google Workspace and Microsoft 365, including account troubleshooting.
Connectivity and Troubleshooting Basics: Understanding of basic networking, Wi-Fi connectivity, hardware setup, and troubleshooting, and MDM management.

Soft Skills

Consultative Approach: Understand business challenges on how technology can improve their specific workflows.
Grace Under Fire: Ability to navigate high-pressure system outages or executive-level emergencies with a calm, decisive demeanor.
Documentation: Ability to write comprehensive Standard Operating Procedures (SOPs) for both technical staff and end-users.

Why This Role Matters

As an IT Field Support Analyst, you are the frontline of technical reliability. By combining help desk efficiency with a "roll up your sleeves" field service approach, you ensure our technology stays running smoothly so our people can focus on what they do best.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

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More about this job

Responsibilities

The Field Support Analyst provides technical support by balancing on-site field service and remote help desk assistance. Responsibilities include troubleshooting hardware and software issues, deploying new devices, and managing the end-to-end lifecycle of user service requests.

Requirements

Candidates must have at least 2 years of experience in a technical support role within a decentralized environment. Proficiency in Windows, macOS, Google Workspace, Microsoft 365, and basic networking is required.

Skills

Desktop Support
Windows OS
MacOS
Google Workspace
Microsoft 365
Hardware Troubleshooting
Networking
Wi-Fi Connectivity
MDM Management
Technical Documentation
SOP Writing
Incident Management
Customer Service
Imaging
Cable Management

Visa sponsorship

Not detected in the job text

Keywords

Field Support
Helpdesk
IT Support
Hardware
Software
Windows
MacOS
Google Workspace
Microsoft 365
Networking
MDM
Troubleshooting
Imaging
Cable Management
SOP
Incident Management
Technical Support
Desktop Support
Peripheral Support
Customer Care

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