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Added 3 mins ago
PP
Hotel front desk manager
Park Place Lodge
Fernie, BC
- $25 to $27 CAD / hour
- Full-time
- On-site
Added 3 mins ago
NG
Beverage service manager
Newlands Golf & Country Club
Langley, BC
- From $38.4 CAD / hour
- Full-time
- On-site
Added 6 mins ago
TC
Restaurant manager
THE CHILLI CHUTNEY
Brandon, MB
- From $31.53 CAD / hour
- Full-time
- On-site
Added 6 mins ago
NP
Restaurant manager
Nonstop Pizza
Delta, BC
- From $38.5 CAD / hour
- Full-time
- On-site
Added 6 mins ago
S
Post‑Quantum Research & PKI Cryptography Engineer
Securetron
Canada
- Full-time
PKI Integration - Implement PQC‑ready certificate templates, CSR formats, and enrollment flows across Securetron’s PKI Trust Manager.
Added 6 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 6 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 6 mins ago
M
FOH Management - General Manager Designate
Moxies
Regina, SK
- Full-time
We are looking for an incredible General Manager Designate to be the leader of our team. Our people are the heart and soul of our business, and we are on the hunt for an amazing person like…
Added 6 mins ago
HT
Financial Manager
Husky Technologies
Bolton, ON
- Full-time
…stakeholders within the Finance and Accounting function as well as our Customer Service organization. This candidate will play an integral role in providing insightful and meaningful data…
Added 6 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 6 mins ago
W
(CAN) Health and Beauty Team Associate
Walmart
Olds, AB
- Full-time
To provide exceptional customer service and assist in salesfloor operations in the Cosmetics department to ensure a positive shopping experience and drive customer loyalty.
Added 13 mins ago
QH
Restaurant manager
Queens Harbour
Toronto, ON
- From $57,000 CAD / year
- Full-time
- On-site
Added 15 mins ago
NP
Restaurant manager
Novo Pizzeria & Wine Bar
Vancouver, BC
- From $66,612 CAD / year
- Full-time
- On-site
Added 15 mins ago
B
Restaurant manager
Basha
Burnaby, BC
- From $36.75 CAD / hour
- Full-time
- On-site
Added 16 mins ago
DK
Restaurant assistant manager
DPZ Kootenays Ltd o/a Domino's Pizza
Edson, AB
- $21.5 to $23 CAD / hour
- Full-time
- On-site
Added 19 mins ago
AP
Fast food restaurant manager
ALIBABA PIZZA-DUNCAN
Duncan, BC
- From $39 CAD / hour
- Full-time
- On-site
Added 20 mins ago
IF
Assistant manager - retail trade
IGA Famille Jasmin
Sainte-Adèle, QC
- From $18.05 CAD / hour
- Full-time
- On-site
Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 20 mins ago
DP
Restaurant manager
Domino's Pizza
Kitchener, ON
- $55,000 to $60,000 CAD / year
- Full-time
- On-site
Added 21 mins ago
TH
Assistant manager, restaurant
Tim Hortons
Cayuga, ON
- From $25 CAD / hour
- Full-time
- On-site
Added 21 mins ago
SC
Restaurant manager
Scarpetta Cucina Italiana
Calgary, AB
- From $38 CAD / hour
- Full-time
- On-site
Added 21 mins ago
SC
Catering service manager
Scarpetta Cucina Italiana
Calgary, AB
- From $38 CAD / hour
- Full-time
- On-site
Added 22 mins ago
TB
Food truck manager
Two Bay Enterprizes Limited
Moosonee, ON
- $36 to $37 CAD / hour
- Full-time
- On-site
Added 24 mins ago
CB
Beauty shop manager
Chungdam Beauty Salon
Burnaby, BC
- $37.55 to $38 CAD / hour
- Full-time
- On-site
Added 24 mins ago
S
Food services manager
Subway
Kitimat, BC
- From $36.6 CAD / hour
- Full-time
- On-site
Added 24 mins ago
CW
Gas station manager
Centre West Shell
Grande Prairie, AB
- From $41.35 CAD / hour
- Full-time
- On-site
Resolve issues that may arise, including customer requests, complaints and supply shortages

GFL Environmental Inc.

Field Support Analyst

Vaughan, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of experience in a technical role within a decentralized support environment
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Summary

Reporting to the ITSS Regional Manager, the IT Field Support Analyst provides essential technical support by balancing on-site field service and remote help desk assistance. In this entry-level role, you are the first point of contact for technical issues, responsible for troubleshooting hardware and software problems, fulfilling service requests, and ensuring our business units remain productive. You are a dedicated team player who values technical growth and delivering a helpful, professional service experience to all employees.

Job Responsibilities

Helpdesk Operations & Field Support

Tier 1-2 Troubleshooting: Provide in-person and remote support for common hardware, software, printers and peripheral issues, resolving tickets within established service levels.
Deployment & Setup: Assist with imaging, configuring, and deploying new laptops, desktops, and mobile devices at various site locations.
On-Site Dispatch: Travel to branch offices to perform physical repairs, cable management, and hardware installations that cannot be handled remotely.

Business Relations & Service Excellence

Service Request & Incident Management: Manage the end-to-end lifecycle of user requests, from initial intake and categorization to resolution and closure.
Customer Care and Feedback: Guide end-users on basic system functionality and best practices. Actively listen to user concerns and escalate recurring issues to seniors analysts to help improve service quality.

Job Requirements

Experience

2+ years of experience in a technical role within a decentralized support environment
Demonstrated ability to handle multiple tickets simultaneously while maintaining a positive and helpful attitude.

Technical Expertise

Desktop Support: Foundational knowledge of Windows OS and basic macOS navigation and software installation.
Systems and applications: Familiarity with Google Workspace and Microsoft 365, including account troubleshooting.
Connectivity and Troubleshooting Basics: Understanding of basic networking, Wi-Fi connectivity, hardware setup, and troubleshooting, and MDM management.

Soft Skills

Consultative Approach: Understand business challenges on how technology can improve their specific workflows.
Grace Under Fire: Ability to navigate high-pressure system outages or executive-level emergencies with a calm, decisive demeanor.
Documentation: Ability to write comprehensive Standard Operating Procedures (SOPs) for both technical staff and end-users.

Why This Role Matters

As an IT Field Support Analyst, you are the frontline of technical reliability. By combining help desk efficiency with a "roll up your sleeves" field service approach, you ensure our technology stays running smoothly so our people can focus on what they do best.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

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More about this job

Responsibilities

The Field Support Analyst provides technical support by balancing on-site field service and remote help desk assistance. Responsibilities include troubleshooting hardware and software issues, deploying new devices, and managing the end-to-end lifecycle of user service requests.

Requirements

Candidates must have at least 2 years of experience in a technical support role within a decentralized environment. Proficiency in Windows, macOS, Google Workspace, Microsoft 365, and basic networking is required.

Skills

Desktop Support
Windows OS
MacOS
Google Workspace
Microsoft 365
Hardware Troubleshooting
Networking
Wi-Fi Connectivity
MDM Management
Technical Documentation
SOP Writing
Incident Management
Customer Service
Imaging
Cable Management

Visa sponsorship

Not detected in the job text

Keywords

Field Support
Helpdesk
IT Support
Hardware
Software
Windows
MacOS
Google Workspace
Microsoft 365
Networking
MDM
Troubleshooting
Imaging
Cable Management
SOP
Incident Management
Technical Support
Desktop Support
Peripheral Support
Customer Care

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