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Added 4 mins ago
O
Director, Product Management
OpenText
Mississauga, ON
- Full-time
OpenText is seeking a Director of Product Management to lead the strategy, growth, and evolution of OpenText Communications, our enterprise customer communications management portfolio.
Added 4 mins ago
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Analyst, Program / Project Control
Bombardier
Montreal, QC
- Full-time
Coordinate the various resources involved in the development and execution of projects and customer requests.
Added 4 mins ago
O
Director, Product Management
OpenText
Waterloo, ON
- Full-time
OpenText is seeking a Director of Product Management to lead the strategy, growth, and evolution of OpenText Communications, our enterprise customer communications management portfolio.
Added 4 mins ago
O
Director, Product Management
OpenText
Richmond Hill, ON
- Full-time
OpenText is seeking a Director of Product Management to lead the strategy, growth, and evolution of OpenText Communications, our enterprise customer communications management portfolio.
Added 5 mins ago
Senior Commercial Operations Analyst
Diligent Corporation
Vancouver, BC
We are seeking a highly analytical, hands on Senior Commercial Operations Analyst to join the GTM Operations team. This role will serve as a key execution and analytical partner within…
Added 5 mins ago
ST
Desktop Support Analyst
Skilled Trades Ontario
Mississauga, ON
- $25.83 to $31.79 CAD / hour
- Temporary
The Desktop Support Analyst assists staff with technical support for desktop computers, applications and related technology at Skilled Trades Ontario (STO). In this role, areas of support…
Added 20 mins ago
VF
Associate, Institutional Sales & Settlements
Ventum Financial Corp.
Vancouver, BC
- $55,000 to $65,000 CAD / year
- Full-time
This is a hybrid role combining institutional sales support, trade settlement responsibilities and client service. The successful candidate will work closely with Institutional Sales,…
Added 34 mins ago
TS
Telco Analyst
The Salvation Army in Canada
Toronto, ON
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 35 mins ago
DT
Sr Analyst II Service Management (Onsite Quebec Location)
DXC Technology
QC · CAN QC Client Site (CSC Location)
- Full-time
DXC is seeking a candidate for a major customer that has a proven track record to lead Major DT incidents to resolution. The successful candidate will also be involved to maintain and…
Added 1 hour ago
RN
Senior Financial Analyst - Manufacturing
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON · North York, ON
- Full-time
As the Senior Financial Analyst – Manufacturing, you will provide financial leadership and strategic partnership to plant operations, procurement, and cross-functional teams by delivering…
Added 1 hour ago
CC
Analyst, Inventory Control
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
Reporting to the Warehouse Inventory Manager, the Inventory Control Analyst works within our warehouses managing and controlling inventory and working through process improvement as…
Added 1 hour ago
SD
Senior Analyst, Business Intelligence
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
The Senior Analyst, Business Intelligence and Insights is an individual with strong technical skills that will leverage SHN program, patient, and system data to generate outputs and…
Added 1 hour ago
P&
Technologies numériques - Opérations manufacturières : Analyste des systèmes MES / Digital Technologies - Manufacturing Operations: MES Systems Analyst
Pratt & Whitney
Longueuil, QC
- Full-time
Added 1 hour ago
GD
Technical Infrastructure Analyst, Junior
General Dynamics Mission Systems–Canada
Calgary, AB
- $65,000 to $75,000 CAD / year
- Full-time
We are currently hiring for a Junior Technical Infrastructure Analyst for our Calgary-based Desktop Support team. The successful candidate will be the primary IT support resource for the…
Added 1 hour ago
A
Quality Assurance Analyst
Aplin
Winnipeg, MB
- Full-time
…to source a detail-oriented and analytical Quality Assurance Analyst. In this role, you will help drive service excellence by monitoring customer interactions, evaluating quality standards,…
Added 1 hour ago
WC
Senior Analyst, Business Analysis and Insights
Walmart Canada
Mississauga, ON
- Full-time
The Senior Analyst will also support the development of innovative solutions, design and implement new processes, and monitor business performance against key metrics. The role involves…
Added 1 hour ago
Materials Analyst
Pembina Pipeline Corporation
North Vancouver, BC
Pembina’s Vancouver Wharves office is seeking a Materials Analyst to join the Supply Chain team. Reporting to the Warehouse Supervisor, this analytical and coordination-focused role…
Added 1 hour ago
P
Business Analyst
Prophix
Remote, Canada
- Full-time
- Remote
As a Business Analyst on the Professional Services team, you will work directly with finance leaders at client organizations to implement and configure Prophix One, our Financial…
Added 1 hour ago
DT
Sr Analyst II Service Management (onsite Quebec)
DXC Technology
QC · CAN QC Client Site (CSC Location)
- Full-time
DXC is seeking a candidate for a major customer that has a proven track record to lead Major DT incidents to resolution. The successful candidate will also be involved to maintain and…
Added 2 hours ago
CL
Fleet Service Analyst
Charger Logistics Inc.
Brampton, ON
- Full-time
Charger Logistics invests time and support into its employees, providing them with opportunities to learn, grow their expertise, and advance their careers. We are an entrepreneurial-minded…
Added 2 hours ago
AC
Senior Financial Analyst – FP&A, Fuel
Alimentation Couche-Tard
Laval, QC
- Internship
As a Senior Financial Analyst – FP&A, Fuel, you will provide financial analysis, reporting, modelling, and decision support across fuel retail, B2B, EV, and related commercial operations.…
Added 2 hours ago
CO
Member Services Clerk (Clerk B)
City of Winnipeg
Winnipeg, MB
- Full-time
Reporting to the Manager, Communications, the Member Services Clerk (Clerk B) provides clerical and basic calculation support to Member Services by gathering and analyzing data, processing…
Added 2 hours ago
G
Service Desk Specialist
Genpact
Toronto, ON
- Full-time
The Workday HCM Business Analyst is a key member of the HR Technology team, responsible for partnering with HR stakeholders to optimize and support Workday Human Capital Management…
Added 2 hours ago
PP
Materials Analyst
Pembina Pipeline Corporation
North Vancouver, BC
- Full-time
Pembina’s Vancouver Wharves office is seeking a Materials Analyst to join the Supply Chain team. Reporting to the Warehouse Supervisor, this analytical and coordination-focused role…
Added 2 hours ago
P
Business Analyst
Prophix
Toronto, ON · Etobicoke, ON
- Full-time
As a Business Analyst on the Professional Services team, you will work directly with finance leaders at client organizations to implement and configure Prophix One, our Financial…

GFL Environmental Inc.

Field Support Analyst

Vaughan, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of experience in a technical role within a decentralized support environment
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Summary

Reporting to the ITSS Regional Manager, the IT Field Support Analyst provides essential technical support by balancing on-site field service and remote help desk assistance. In this entry-level role, you are the first point of contact for technical issues, responsible for troubleshooting hardware and software problems, fulfilling service requests, and ensuring our business units remain productive. You are a dedicated team player who values technical growth and delivering a helpful, professional service experience to all employees.

Job Responsibilities

Helpdesk Operations & Field Support

Tier 1-2 Troubleshooting: Provide in-person and remote support for common hardware, software, printers and peripheral issues, resolving tickets within established service levels.
Deployment & Setup: Assist with imaging, configuring, and deploying new laptops, desktops, and mobile devices at various site locations.
On-Site Dispatch: Travel to branch offices to perform physical repairs, cable management, and hardware installations that cannot be handled remotely.

Business Relations & Service Excellence

Service Request & Incident Management: Manage the end-to-end lifecycle of user requests, from initial intake and categorization to resolution and closure.
Customer Care and Feedback: Guide end-users on basic system functionality and best practices. Actively listen to user concerns and escalate recurring issues to seniors analysts to help improve service quality.

Job Requirements

Experience

2+ years of experience in a technical role within a decentralized support environment
Demonstrated ability to handle multiple tickets simultaneously while maintaining a positive and helpful attitude.

Technical Expertise

Desktop Support: Foundational knowledge of Windows OS and basic macOS navigation and software installation.
Systems and applications: Familiarity with Google Workspace and Microsoft 365, including account troubleshooting.
Connectivity and Troubleshooting Basics: Understanding of basic networking, Wi-Fi connectivity, hardware setup, and troubleshooting, and MDM management.

Soft Skills

Consultative Approach: Understand business challenges on how technology can improve their specific workflows.
Grace Under Fire: Ability to navigate high-pressure system outages or executive-level emergencies with a calm, decisive demeanor.
Documentation: Ability to write comprehensive Standard Operating Procedures (SOPs) for both technical staff and end-users.

Why This Role Matters

As an IT Field Support Analyst, you are the frontline of technical reliability. By combining help desk efficiency with a "roll up your sleeves" field service approach, you ensure our technology stays running smoothly so our people can focus on what they do best.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

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More about this job

Responsibilities

The Field Support Analyst provides technical support by balancing on-site field service and remote help desk assistance. Responsibilities include troubleshooting hardware and software issues, deploying new devices, and managing the end-to-end lifecycle of user service requests.

Requirements

Candidates must have at least 2 years of experience in a technical support role within a decentralized environment. Proficiency in Windows, macOS, Google Workspace, Microsoft 365, and basic networking is required.

Skills

Desktop Support
Windows OS
MacOS
Google Workspace
Microsoft 365
Hardware Troubleshooting
Networking
Wi-Fi Connectivity
MDM Management
Technical Documentation
SOP Writing
Incident Management
Customer Service
Imaging
Cable Management

Visa sponsorship

Not detected in the job text

Keywords

Field Support
Helpdesk
IT Support
Hardware
Software
Windows
MacOS
Google Workspace
Microsoft 365
Networking
MDM
Troubleshooting
Imaging
Cable Management
SOP
Incident Management
Technical Support
Desktop Support
Peripheral Support
Customer Care

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