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Added 13 mins ago
TI
Product Support Analyst
Trimble Inc.
Richmond Hill, ON · Canada - Richmond Hill, Ontario (Applanix)
- Full-time
Product Support Analyst, Geomatics Engineer, Mobile Mapping, Photogrammetry, Remote Sensing, GNSS, IMU, Surveying, GIS, Field Support Specialist, Customer Support
Added 29 mins ago
E
Senior Infrastructure Analyst
EllisDon
Mississauga, ON
- Full-time
The Senior Infrastructure Analyst is responsible for designing, implementing, modernizing, and supporting enterprise infrastructure across hybrid environments, including on-premises data…
Added 44 mins ago
SD
Business Analyst
Symbiotic Digital
Toronto, ON · Downtown Toronto (Ryerson), Ontario
- Contract
We are seeking an experienced Business Analyst to provide a
Added 44 mins ago
Mobile Application Store Analyst
Government of Alberta
AB
The Citizen Experience branch is looking for a Mobile Application Store Analyst. Reporting to the Manager, Technical Standards, the Mobile Application Store Analyst is responsible for…
Added 44 mins ago
V
Sales & Pricing Analyst - Brampton, ON
Victaulic
Brampton, ON · Toronto, ON · Ontario - Toronto
- Full-time
We're looking for a Sales & Pricing Analyst to join our team in Brampton, ON.
Added 59 mins ago
RT
Analyst Maintenance Scheduling
Rio Tinto
Kitimat, BC
- Full-time
We are looking for an Analyst, Maintenance Scheduling to help the Maintenance team deliver safe, reliable and efficient maintenance execution. In this role, you will contribute to improved…
Added 1 hour ago
EN
Senior Eddy Current Analyst
Echo NDE
Fort Saskatchewan, AB
- Full-time
Echo NDE is seeking a Senior Eddy Current Analyst to support upcoming projects. This is an opportunity to apply your technical expertise in ECT data analysis and interpretation while…
Added 1 hour ago
Planification et analyse financières/Financial Planning and Analysis - Analyste de données/Data Analyst
Jam
QC · Baie D'urfe, QC
Added 1 hour ago
UO
Facility & Space Plan Analyst
University of Alberta
Edmonton, AB
- Full-time
The Facility & Space Planning Analyst serves as a critical hybrid resource within the Space Planning & Stewardship (SPS) unit. The position splits its focus between technical data analytics…
Added 1 hour ago
ES
Analyste, Soutien technique - Bilingual IT Service Desk Analyst - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
Poste : Analyste, Soutien technique - IT Service Desk Analyst
Added 1 hour ago
GE
Field Support Analyst
GFL Environmental Inc.
Vaughan, ON
- Full-time
Reporting to the ITSS Regional Manager, the IT Field Support Analyst provides essential technical support by balancing on-site field service and remote help desk assistance. In this…
Added 1 hour ago
TR
Master Data Analyst
The Redpath Group
Vaughan, ON
- Full-time
Required: College diploma or university degree in the field of business administration, computer science, or management information systems and 3 years related work experience.
Added 1 hour ago
AE
Financial Planning Analyst (FP&A)
Agnico Eagle Mines Limited
Toronto, ON
- Full-time
…and internal reporting, while providing financial analysis to support senior leadership. You will ensure that objectives are met while promoting and respecting Agnico Eagle's values, the…
Added 1 hour ago
T
Credit Analyst II
TD
Oshawa, ON · Peterborough, ON
- Full-time
Support the Relationship Manager in booking new business by preparing competitive credit packages in the assigned business segment in a timely manner to meet customer needs
Added 1 hour ago
D
Analyst, Business strategies
Desjardins
Mississauga, ON · Levis, QC · Montreal, QC
- Full-time
As a business strategy analyst, you help develop strategic plans; monitor business plans and performance; set targets; and identify opportunities to improve service delivery for the…
Added 1 hour ago
D
Business analyst, Business strategies
Desjardins
Mississauga, ON · Levis, QC · Montreal, QC
- Full-time
As a business strategy analyst, you help develop plans and business intelligence; monitor business plans and performance; set targets; identify opportunities to improve service delivery;…
Added 1 hour ago
SD
Scrum Master
Symbiotic Digital
Toronto, ON · Downtown Toronto (Ryerson), Ontario
- Contract
sessions related to project delivery methodology and will support the
Added 1 hour ago
F/
Senior Product Analyst (Finance, ESG and Procurement SaaS Solutions)
FCC / FAC
AB · BC · MB · NB · NL · NS · ON · PE · Regina, SK · SK · FCC Tower
- Full-time
Support finance, Environmental, Social and Governance (ESG), and procurement-related SaaS solutions by translating business requirements into clear user stories, solution designs, testing…
Added 1 hour ago
G(
Summer Development Analyst
Greystar (International)
Vancouver, BC
- Full-time
As a Development Summer Analyst, you will play a key role in supporting Greystar's development team by analyzing potential development opportunities, conducting market research, and…
Added 1 hour ago
CI
Analyst, External Funds Operations
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
As an Analyst, External Funds Operations, you will support the operational management of External Portfolio Management investments across hedge funds, co-investments, and managed account…
Added 1 hour ago
RB
Analyst, Global Investment Banking - Mining & Metals
Royal Bank of Canada
Toronto, ON
- Full-time
RBC Capital Markets Global Investment Banking division is seeking an Analyst to join the Mining and Metals team in Toronto.
Added 2 hours ago
C
Sr. Quantitative Analyst, Quantitative Risk Modeling
CIBC
Toronto, ON
- Full-time
…consultation. Reporting to the Sr. Manager, the Sr. Quantitative Analyst will use tools such as Databricks, Python, SAS, and other modelling software, to execute the performance monitoring…
Added 2 hours ago
B
Senior Analyst, Finance
Brookfield
Toronto, ON
- Full-time
…human resources, technology, and other shared services that support Brookfield’s real estate operating businesses. Working across sectors – including office, logistics, hospitality,…
Added 2 hours ago
BC
Project Coordinator (Project management analyst)
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
…international reach, offering clients close collaboration and field-ready…
Added 2 hours ago
BC
Project Coordinator (Project management analyst)
BBA Consultants
Montreal, QC
- Full-time
…international reach, offering clients close collaboration and field-ready…

GFL Environmental Inc.

Field Support Analyst

Vaughan, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of experience in a technical role within a decentralized support environment
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Summary

Reporting to the ITSS Regional Manager, the IT Field Support Analyst provides essential technical support by balancing on-site field service and remote help desk assistance. In this entry-level role, you are the first point of contact for technical issues, responsible for troubleshooting hardware and software problems, fulfilling service requests, and ensuring our business units remain productive. You are a dedicated team player who values technical growth and delivering a helpful, professional service experience to all employees.

Job Responsibilities

Helpdesk Operations & Field Support

Tier 1-2 Troubleshooting: Provide in-person and remote support for common hardware, software, printers and peripheral issues, resolving tickets within established service levels.
Deployment & Setup: Assist with imaging, configuring, and deploying new laptops, desktops, and mobile devices at various site locations.
On-Site Dispatch: Travel to branch offices to perform physical repairs, cable management, and hardware installations that cannot be handled remotely.

Business Relations & Service Excellence

Service Request & Incident Management: Manage the end-to-end lifecycle of user requests, from initial intake and categorization to resolution and closure.
Customer Care and Feedback: Guide end-users on basic system functionality and best practices. Actively listen to user concerns and escalate recurring issues to seniors analysts to help improve service quality.

Job Requirements

Experience

2+ years of experience in a technical role within a decentralized support environment
Demonstrated ability to handle multiple tickets simultaneously while maintaining a positive and helpful attitude.

Technical Expertise

Desktop Support: Foundational knowledge of Windows OS and basic macOS navigation and software installation.
Systems and applications: Familiarity with Google Workspace and Microsoft 365, including account troubleshooting.
Connectivity and Troubleshooting Basics: Understanding of basic networking, Wi-Fi connectivity, hardware setup, and troubleshooting, and MDM management.

Soft Skills

Consultative Approach: Understand business challenges on how technology can improve their specific workflows.
Grace Under Fire: Ability to navigate high-pressure system outages or executive-level emergencies with a calm, decisive demeanor.
Documentation: Ability to write comprehensive Standard Operating Procedures (SOPs) for both technical staff and end-users.

Why This Role Matters

As an IT Field Support Analyst, you are the frontline of technical reliability. By combining help desk efficiency with a "roll up your sleeves" field service approach, you ensure our technology stays running smoothly so our people can focus on what they do best.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

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More about this job

Responsibilities

The Field Support Analyst provides technical support by balancing on-site field service and remote help desk assistance. Responsibilities include troubleshooting hardware and software issues, deploying new devices, and managing the end-to-end lifecycle of user service requests.

Requirements

Candidates must have at least 2 years of experience in a technical support role within a decentralized environment. Proficiency in Windows, macOS, Google Workspace, Microsoft 365, and basic networking is required.

Skills

Desktop Support
Windows OS
MacOS
Google Workspace
Microsoft 365
Hardware Troubleshooting
Networking
Wi-Fi Connectivity
MDM Management
Technical Documentation
SOP Writing
Incident Management
Customer Service
Imaging
Cable Management

Visa sponsorship

Not detected in the job text

Keywords

Field Support
Helpdesk
IT Support
Hardware
Software
Windows
MacOS
Google Workspace
Microsoft 365
Networking
MDM
Troubleshooting
Imaging
Cable Management
SOP
Incident Management
Technical Support
Desktop Support
Peripheral Support
Customer Care

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