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Added 1 min ago
B
Senior Manager-PM Quality Assurance
BMO
Toronto, ON · YNG
- Full-time
Ensures the quality of the products that technology delivers, working closely with all applications, common services/middleware, and infrastructure teams throughout the…
Added 1 min ago
B
Représentant service à la clientèle
BMO
Montreal, QC
- Part-time
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Added 1 min ago
Registered Practical Nurse
WELL Health Technologies Corp
Toronto, ON
…to join our pediatric clinic team. Reporting to our Clinic Manager, you’ll play a key role in supporting our physicians and providing personalized care to our patients. This is more than…
Added 1 min ago
HI
Talent Acquisition Specialist
HUB International
Windsor, ON
- Full-time
Reporting to the Manager, Talent Acquisition, you will manage a specialized or specific technical level of job openings, requiring good knowledge and expertise to support the recruitment…
Added 1 min ago
DevOps Developer, AI Automation
Stay22
Montreal, QC
Develop, deploy, and support cloud infrastructure as code artifacts or modules and applications
Added 1 min ago
Nurse 2 - Family Medicine
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, the Registered Nurse provides professional registered nursing services for patients with complex and unpredictable health…
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Registered Nurse (N2)/Registered Psychiatric Nurse - Adult Inpatient Unit Psychiatry
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Program Team Manager, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Registered…
Added 1 min ago
Nurse 2 - CIVP
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Manager, Health Services and under the supervision of the Nursing Resource Coordinator, the Registered Nurse Home Care - CIVP provides nursing care to clients in the…
Added 1 min ago
Registered Nurse (N2)/Registered Psychiatric Nurse - Adult Inpatient Unit Psychiatry
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Program Team Manager, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Registered…
Added 1 min ago
Registered Nurse (N2) - Medicine Non Teaching Unit B5
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Clinical…
Added 1 min ago
Retail Hiring Event October 15, Galeries D'Anjou
Bell
Montreal, QC · Anjou, QC
Come and meet a manager for an on-site interview.
Added 16 mins ago
MN
Construction Technology Platform Manager - Material Planning & Purchasing
Modern Niagara
Toronto, ON · Vaughan, ON
- Full-time
The Construction Technology Platform Manager - Material Planning & Purchasing is accountable for maximizing the business value, operational consistency, and long-term strategic impact of…
Added 16 mins ago
MN
Construction Technology Platform Manager - Pipeline & Pursuits
Modern Niagara
Toronto, ON · Vaughan, ON
- Full-time
The Construction Technology Platform Manager - Pipeline & Pursuit is accountable for maximizing the business value, operational consistency, and long-term strategic impact of Modern…
Added 16 mins ago
MN
Construction Technology Platform Manager - Quality & Safety
Modern Niagara
Toronto, ON · Vaughan, ON
- Full-time
The Construction Technology Platform Manager - Quality & Safety is accountable for maximizing the business value, operational consistency, and long-term strategic impact of Modern Niagara's…
Added 16 mins ago
HR
Dietary Aide (Finch Reactivation Care Centre)
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Toronto, ON · Greater Toronto, ON
- Other
Reporting Relationship: Manager, Patient Food Services
Added 16 mins ago
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Porter
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ON · Greater Toronto Area, ON
- Other
Reporting Relationship: Manager, Patient Portering Services
Added 16 mins ago
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Bakery Department Manager
Farm Boy Inc.
Kingston, ON
- $55,000 to $60,000 CAD / year
- Full-time
…strong business results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high…
Added 16 mins ago
UH
Research Agreement Specialist
University Health Network
Toronto, ON
- Full-time
Reports to: Manager - Clinical Trial Agreements
Added 16 mins ago
UH
Senior Advisor, Marketing
University Health Network
Toronto, ON
- Full-time
Reports to: Manager, Marketing & Brand Experience
Added 16 mins ago
UH
Registered Nurse - Hemodialysis
University Health Network
Toronto, ON
- Contract
All applications must be submitted before the posting close date.
Added 16 mins ago
UH
Registered Practical Nurse
University Health Network
Toronto, ON
- Full-time
All applications must be submitted before the posting close date.
Added 16 mins ago
UH
Personal Support Worker - Multi Organ Transplant
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Toronto, ON
- Part-time
All applications must be submitted before the posting close date.
Added 16 mins ago
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Registered Practical Nurse - Hemodialysis
University Health Network
Toronto, ON
- Contract
All applications must be submitted before the posting close date.
Added 16 mins ago
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Hemodialysis Assistant - Nephrology
University Health Network
Toronto, ON
- Full-time
All applications must be submitted before the posting close date.
Added 16 mins ago
UH
Registered Nurse
University Health Network
Toronto, ON
- Full-time
All applications must be submitted before the posting close date.

GFL Environmental Inc.

Field Support Analyst

Vaughan, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2+ years of experience in a technical role within a decentralized support environment
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Summary

Reporting to the ITSS Regional Manager, the IT Field Support Analyst provides essential technical support by balancing on-site field service and remote help desk assistance. In this entry-level role, you are the first point of contact for technical issues, responsible for troubleshooting hardware and software problems, fulfilling service requests, and ensuring our business units remain productive. You are a dedicated team player who values technical growth and delivering a helpful, professional service experience to all employees.

Job Responsibilities

Helpdesk Operations & Field Support

Tier 1-2 Troubleshooting: Provide in-person and remote support for common hardware, software, printers and peripheral issues, resolving tickets within established service levels.
Deployment & Setup: Assist with imaging, configuring, and deploying new laptops, desktops, and mobile devices at various site locations.
On-Site Dispatch: Travel to branch offices to perform physical repairs, cable management, and hardware installations that cannot be handled remotely.

Business Relations & Service Excellence

Service Request & Incident Management: Manage the end-to-end lifecycle of user requests, from initial intake and categorization to resolution and closure.
Customer Care and Feedback: Guide end-users on basic system functionality and best practices. Actively listen to user concerns and escalate recurring issues to seniors analysts to help improve service quality.

Job Requirements

Experience

2+ years of experience in a technical role within a decentralized support environment
Demonstrated ability to handle multiple tickets simultaneously while maintaining a positive and helpful attitude.

Technical Expertise

Desktop Support: Foundational knowledge of Windows OS and basic macOS navigation and software installation.
Systems and applications: Familiarity with Google Workspace and Microsoft 365, including account troubleshooting.
Connectivity and Troubleshooting Basics: Understanding of basic networking, Wi-Fi connectivity, hardware setup, and troubleshooting, and MDM management.

Soft Skills

Consultative Approach: Understand business challenges on how technology can improve their specific workflows.
Grace Under Fire: Ability to navigate high-pressure system outages or executive-level emergencies with a calm, decisive demeanor.
Documentation: Ability to write comprehensive Standard Operating Procedures (SOPs) for both technical staff and end-users.

Why This Role Matters

As an IT Field Support Analyst, you are the frontline of technical reliability. By combining help desk efficiency with a "roll up your sleeves" field service approach, you ensure our technology stays running smoothly so our people can focus on what they do best.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

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More about this job

Responsibilities

The Field Support Analyst provides technical support by balancing on-site field service and remote help desk assistance. Responsibilities include troubleshooting hardware and software issues, deploying new devices, and managing the end-to-end lifecycle of user service requests.

Requirements

Candidates must have at least 2 years of experience in a technical support role within a decentralized environment. Proficiency in Windows, macOS, Google Workspace, Microsoft 365, and basic networking is required.

Skills

Desktop Support
Windows OS
MacOS
Google Workspace
Microsoft 365
Hardware Troubleshooting
Networking
Wi-Fi Connectivity
MDM Management
Technical Documentation
SOP Writing
Incident Management
Customer Service
Imaging
Cable Management

Visa sponsorship

Not detected in the job text

Keywords

Field Support
Helpdesk
IT Support
Hardware
Software
Windows
MacOS
Google Workspace
Microsoft 365
Networking
MDM
Troubleshooting
Imaging
Cable Management
SOP
Incident Management
Technical Support
Desktop Support
Peripheral Support
Customer Care

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