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Added 11 mins ago
RC
Cyber Security Analyst
Royal College of Physicians and Surgeons of Canada
Ottawa, ON
- Full-time
Reporting to Manager Cyber Security, the Cyber Security Analyst shares responsibility for day-to-day security operations while contributing distinct strengths that complement the…
Added 11 mins ago
UH
Registered Nurse -  Cystoscopy
University Health Network
Toronto, ON
- Part-time
Ability to utilize information technology including experience with the online assessment tool
Added 11 mins ago
UH
Client Care Attendant - Transitional Care Program
University Health Network
Toronto, ON
- Part-time
Personal Support Worker Certification obtained from either an Ontario College of Applied Arts and Technology program or an Accredited PSW Educational Program.
Added 25 mins ago
HN
Maintenance Planner
Hartmann North America
Brantford, ON
- $75,000 to $90,000 CAD / year
- Full-time
…plant and building equipment. The candidate will also actively support plant projects, emergency equipment failures & other activities to support the Maintenance…
Added 41 mins ago
D
Purchasing Specialist
Dilfo
Ottawa, ON
- Full-time
The Purchasing Specialist strengthens procurement discipline and provides technical and commercial support; it does not replace Project Manager accountability. The Project
Added 54 mins ago
NF
Project Manager, Strategy & Technology
Nature Fresh Farms
Leamington, ON
- Full-time
We are currently looking to fill a full-time, permanent position for an Enterprise Project Manager, Strategy & Technology in our Administration Department at our Leamington office.
Added 54 mins ago
PH
Administrative Secretary
Provincial Health Services Authority
Vancouver, BC
- Full-time
Attends departmental and other team meetings as required to gather information, type and distribute agenda items and provide secretarial support. Prepares minutes/reports and take follow up…
Added 54 mins ago
PH
Speech Language Pathologist
Provincial Health Services Authority
Vancouver, BC
- Temporary
…for Grade 1 and new staff in collaboration with the Program Manager/Director and PPL. Identifies and initiates learning opportunities, role development and support requirements in…
Added 54 mins ago
PH
Clinical Informatics Analyst, Nurse
Provincial Health Services Authority
Nanaimo, BC
- Full-time
The Clinical Informatics Analyst (CIA) reports to the Manager and identifies and articulates gaps between current and future state clinical business processes, and participates in ongoing…
Added 54 mins ago
PH
Nurse, Clinical Informatics Specialist
Provincial Health Services Authority
Victoria, BC
- Full-time
Performs role and specialty specific clinical workflow assessments and translates requirements to digital health/information technology leads. Liaises with multiple clinical groups, project…
Added 56 mins ago
T
Treasury Liquidity Measurement - Analyst
TD
Toronto, ON
- Full-time
Added 1 hour ago
PF
Gestionnaire principal·e de produit | Senior Product Manager , APM & GenAI
Power Factors
Montreal, QC
- Full-time
Définir le parcours d'information de bout en bout : comment les résultats sont présentés, analysés et résolus, avec un accent sur la réduction du temps d'action et la maximisation de…
Added 1 hour ago
A
Outside Field Sales Representative (Small Business Solutions) – Whitby Territory
ADP
Mississauga, ON
- $71,600 to $121,600 CAD / year
- Full-time
At ADP, we believe great sales professionals deserve the tools, training, and support to build something meaningful. In this role, you’ll grow your own book of business while being backed…
Added 1 hour ago
TT
account manager - sales
TNI The Network Inc.
Peachland, BC
- Full-time
Added 1 hour ago
A
Inside Sales Representative-Small Business Solutions (Hybrid)
ADP
Mississauga, ON
- $63,500 to $113,500 CAD / year
- Full-time
At ADP, we believe great sales professionals deserve the tools, training, and support to build something meaningful. In this role, you’ll grow your own book of business while being backed…
Added 1 hour ago
A
Outside Field Sales Representative (Small Business Solutions)
ADP
Burnaby, BC
- $71,600 to $121,600 CAD / year
- Full-time
At ADP, we believe great sales professionals deserve the tools, training, and support to build something meaningful. In this role, you’ll grow your own book of business while being backed…
Added 1 hour ago
A
Banking Relationship Sales Representative (Small Business Solutions)
ADP
Burnaby, BC
- $71,600 to $121,600 CAD / year
- Full-time
At ADP, we believe great sales professionals deserve the tools, training, and support to build something meaningful. In this role, you’ll grow your own book of business while being backed…
Added 1 hour ago
C/
Advisor, New Technology Introduction Program / Conseiller, Programme de mise en œuvre des nouvelles technologies
CATSA / ACSTA
Ottawa, ON
- $74,838 to $93,546 CAD / year
- Contract
The Advisor, New Technology Introduction (NTI) Program, reporting to the Manager, New Technology Introduction(NTI) is responsible for delivering Pre-board Screening (PBS) and Hold-baggage…
Added 1 hour ago
NT
IT Intern
Noojmowin Teg Health Centre
Little Current, ON
- $21 to $23 CAD / hour
- Internship
The IT Intern provides day-to-day technical and administrative support to Noojmowin Teg Health Centre (NTHC), assisting with the effective operation of the organization’s information…
Added 1 hour ago
MM
restaurant manager
MR MIKES SteakhouseCasual
Fort McMurray, AB
- Full-time
Added 1 hour ago
A
Manager, Software Engineering
AltaML
Toronto, ON
- Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential…
Added 1 hour ago
MI
Maintenance Technician - Electrician
Magna International
St. Thomas, ON
- $47.66 CAD / hour
- Full-time
…technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied…
Added 2 hours ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The HR Manager will provide HR leadership and advisory support to an assigned portfolio of clinical and corporate departments while also providing operational oversight to HR Consultants,…
Added 2 hours ago
OI
HCA Program Manager
Oxford International
Vancouver, BC
- $85,000 to $100,000 CAD / year
- Full-time
The Health Care Assistant, Program Manager provides academic and operational leadership for the HCA program at the Vancouver Campus, supporting consistent program delivery, student…
Added 2 hours ago
CO
Job ID #32266: Manager, Vacant Unit Tax & General Revenue
City of Hamilton
Hamilton, ON
- Full-time
Reporting to the Director, Revenue Services, the Manager, Vacant Unit Tax & General Revenue provides strategic and operational leadership for the City’s Vacant Unit Tax Program, other…

GFL Environmental Inc.

Field Support Analyst

Vaughan, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of experience in a technical role within a decentralized support environment
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Summary

Reporting to the ITSS Regional Manager, the IT Field Support Analyst provides essential technical support by balancing on-site field service and remote help desk assistance. In this entry-level role, you are the first point of contact for technical issues, responsible for troubleshooting hardware and software problems, fulfilling service requests, and ensuring our business units remain productive. You are a dedicated team player who values technical growth and delivering a helpful, professional service experience to all employees.

Job Responsibilities

Helpdesk Operations & Field Support

Tier 1-2 Troubleshooting: Provide in-person and remote support for common hardware, software, printers and peripheral issues, resolving tickets within established service levels.
Deployment & Setup: Assist with imaging, configuring, and deploying new laptops, desktops, and mobile devices at various site locations.
On-Site Dispatch: Travel to branch offices to perform physical repairs, cable management, and hardware installations that cannot be handled remotely.

Business Relations & Service Excellence

Service Request & Incident Management: Manage the end-to-end lifecycle of user requests, from initial intake and categorization to resolution and closure.
Customer Care and Feedback: Guide end-users on basic system functionality and best practices. Actively listen to user concerns and escalate recurring issues to seniors analysts to help improve service quality.

Job Requirements

Experience

2+ years of experience in a technical role within a decentralized support environment
Demonstrated ability to handle multiple tickets simultaneously while maintaining a positive and helpful attitude.

Technical Expertise

Desktop Support: Foundational knowledge of Windows OS and basic macOS navigation and software installation.
Systems and applications: Familiarity with Google Workspace and Microsoft 365, including account troubleshooting.
Connectivity and Troubleshooting Basics: Understanding of basic networking, Wi-Fi connectivity, hardware setup, and troubleshooting, and MDM management.

Soft Skills

Consultative Approach: Understand business challenges on how technology can improve their specific workflows.
Grace Under Fire: Ability to navigate high-pressure system outages or executive-level emergencies with a calm, decisive demeanor.
Documentation: Ability to write comprehensive Standard Operating Procedures (SOPs) for both technical staff and end-users.

Why This Role Matters

As an IT Field Support Analyst, you are the frontline of technical reliability. By combining help desk efficiency with a "roll up your sleeves" field service approach, you ensure our technology stays running smoothly so our people can focus on what they do best.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

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More about this job

Responsibilities

The Field Support Analyst provides technical support by balancing on-site field service and remote help desk assistance. Responsibilities include troubleshooting hardware and software issues, deploying new devices, and managing the end-to-end lifecycle of user service requests.

Requirements

Candidates must have at least 2 years of experience in a technical support role within a decentralized environment. Proficiency in Windows, macOS, Google Workspace, Microsoft 365, and basic networking is required.

Skills

Desktop Support
Windows OS
MacOS
Google Workspace
Microsoft 365
Hardware Troubleshooting
Networking
Wi-Fi Connectivity
MDM Management
Technical Documentation
SOP Writing
Incident Management
Customer Service
Imaging
Cable Management

Visa sponsorship

Not detected in the job text

Keywords

Field Support
Helpdesk
IT Support
Hardware
Software
Windows
MacOS
Google Workspace
Microsoft 365
Networking
MDM
Troubleshooting
Imaging
Cable Management
SOP
Incident Management
Technical Support
Desktop Support
Peripheral Support
Customer Care

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