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Added 4 mins ago
AG
SAP Site Business & Integration Analyst
Alamos Gold Inc.
Dubreuilville, ON
- Full-time
Working across site functions and with Corporate Enterprise Systems, the Analyst assists with user enablement, data quality, process documentation, testing, reporting, controls, and…
Added 4 mins ago
MH
Data Analyst (Claims)
Moe's Home Collection
Vancouver, BC
- Full-time
Reporting directly to the Manager, Product Development & Sourcing, the Data Analyst (Claims) will turn claims, returns, and customer feedback data into clear, actionable insights that help…
Added 4 mins ago
MC
Sales Intern
Molson Coors
Toronto, ON
- Internship
As a Sales Intern - Non Alcohol Analyst and Sales Support, you will be part of the Canada Commercial Team within our Early Talent Program. Our Early Talent Program is Molson Coors’…
Added 4 mins ago
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Analyst-Investment Banking
Desjardins
Toronto, ON
- Full-time
Added 16 mins ago
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Commercial Transactions Analyst (Crude Oil / NGL)
Manpower
Calgary, AB
- Contract
As a Commercial Transactions Analyst, you will serve as the subject matter expert for actualization, pricing, and settlement activities within a Crude Oil / NGL portfolio. You will be…
Added 16 mins ago
AM
Customs & Trade Compliance Analyst
Array Marketing
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to the Senior VP, North American Finance, we are hiring a
Added 34 mins ago
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Marketing Research Analyst - Bilingual (Analyste en recherche marketing)
Pelmorex
Oakville, ON · Montreal, QC
- Full-time
…trusted weather news and information. As our Marketing Research Analyst, you will execute hands-on research initiatives across our consumer portfolio, serving as a key resource for Consumer…
Added 34 mins ago
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Indirect Tax Analyst
EllisDon
London, ON · Toronto, ON
- Full-time
Added 34 mins ago
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Finance Analyst
EllisDon
AB · Mississauga, ON
- Full-time
Added 34 mins ago
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Senior Infrastructure Analyst
EllisDon
Mississauga, ON
- Full-time
The Senior Infrastructure Analyst is responsible for designing, implementing, modernizing, and supporting enterprise infrastructure across hybrid environments, including on-premises data…
Added 48 mins ago
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Senior Finance Analyst-Infrastructure & Engineering
TD
Toronto, ON
- Full-time
The Infrastructure & Engineering Team Handles Providing Financial Support, Analysis, Reporting, Guidance And Strategic Advice And Decision Support To Management As Follows
Added 48 mins ago
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Marketing Research Analyst - Bilingual (Analyste en recherche marketing)
Pelmorex
Montreal, QC
- Full-time
…trusted weather news and information. As our Marketing Research Analyst, you will execute hands-on research initiatives across our consumer portfolio, serving as a key resource for Consumer…
Added 48 mins ago
P
Marketing Research Analyst - Bilingual (Analyste en recherche marketing)
Pelmorex
Oakville, ON
- Full-time
…trusted weather news and information. As our Marketing Research Analyst, you will execute hands-on research initiatives across our consumer portfolio, serving as a key resource for Consumer…
Added 48 mins ago
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Senior Market Risk Analyst (5622)
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, Market Risk, the Senior Risk Analyst’s accountabilities include:
Added 49 mins ago
Mobile Application Store Analyst
Government of Alberta
AB
The Citizen Experience branch is looking for a Mobile Application Store Analyst. Reporting to the Manager, Technical Standards, the Mobile Application Store Analyst is responsible for…
Added 49 mins ago
Sales Intern
Molson Coors
Toronto, ON
As a Sales Intern - Non Alcohol Analyst and Sales Support, you will be part of the Canada Commercial Team within our Early Talent Program. Our Early Talent Program is Molson Coors’…
Added 49 mins ago
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Sales & Pricing Analyst - Brampton, ON
Victaulic
Brampton, ON · Toronto, ON · Ontario - Toronto
- Full-time
…performance, and business profitability. The Sales & Pricing Analyst will play a key role in evaluating pricing opportunities, supporting complex commercial decisions, and delivering…
Added 1 hour ago
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Senior HRIS Functional Analyst (PeopleSoft HCM)
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Montreal, QC
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We are seeking an experienced HRIS Functional Analyst to join a dynamic HR Analytics & Insights team. In this role, you will serve as a strategic partner to HR and IT stakeholders,…
Added 1 hour ago
RT
Analyst Maintenance Scheduling
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Kitimat, BC
- Full-time
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Added 1 hour ago
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Senior Eddy Current Analyst
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Fort Saskatchewan, AB
- Full-time
Echo NDE is seeking a Senior Eddy Current Analyst to support upcoming projects. This is an opportunity to apply your technical expertise in ECT data analysis and interpretation while…
Added 1 hour ago
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TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
Ability to work on routine and ad-hoc requests within defined parameters, while handling operational and reporting functions.
Added 1 hour ago
IG
Data Analyst
Insight Global
Toronto, ON
- Contract
Insight Global is looking for a Data Analyst to join a Financial Planning Performance Management team supporting approximately 800 Financial Planners across Canada. This team is responsible…
Added 1 hour ago
Planification et analyse financières/Financial Planning and Analysis - Analyste de données/Data Analyst
Jam
QC · Baie D'urfe, QC
Partner with Finance and other departments to identify reporting needs and translate business requirements into scalable data and analytics solutions.
Added 1 hour ago
Sales Operations Business Partner
Dayforce
Canada
This is a business partner role, not an analyst role. Reporting to the Revenue Operations Leader, Americas New Business, you will work side by side with Mid-Market Sales Leadership as a…
Added 1 hour ago
Identity & Access Governance Analyst
R W Tomlinson
Ottawa, ON
We are seeking an analyst to help establish and mature enterprise access governance practices across core business applications and services.

GFL Environmental Inc.

Field Support Analyst

Vaughan, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of experience in a technical role within a decentralized support environment
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Summary

Reporting to the ITSS Regional Manager, the IT Field Support Analyst provides essential technical support by balancing on-site field service and remote help desk assistance. In this entry-level role, you are the first point of contact for technical issues, responsible for troubleshooting hardware and software problems, fulfilling service requests, and ensuring our business units remain productive. You are a dedicated team player who values technical growth and delivering a helpful, professional service experience to all employees.

Job Responsibilities

Helpdesk Operations & Field Support

Tier 1-2 Troubleshooting: Provide in-person and remote support for common hardware, software, printers and peripheral issues, resolving tickets within established service levels.
Deployment & Setup: Assist with imaging, configuring, and deploying new laptops, desktops, and mobile devices at various site locations.
On-Site Dispatch: Travel to branch offices to perform physical repairs, cable management, and hardware installations that cannot be handled remotely.

Business Relations & Service Excellence

Service Request & Incident Management: Manage the end-to-end lifecycle of user requests, from initial intake and categorization to resolution and closure.
Customer Care and Feedback: Guide end-users on basic system functionality and best practices. Actively listen to user concerns and escalate recurring issues to seniors analysts to help improve service quality.

Job Requirements

Experience

2+ years of experience in a technical role within a decentralized support environment
Demonstrated ability to handle multiple tickets simultaneously while maintaining a positive and helpful attitude.

Technical Expertise

Desktop Support: Foundational knowledge of Windows OS and basic macOS navigation and software installation.
Systems and applications: Familiarity with Google Workspace and Microsoft 365, including account troubleshooting.
Connectivity and Troubleshooting Basics: Understanding of basic networking, Wi-Fi connectivity, hardware setup, and troubleshooting, and MDM management.

Soft Skills

Consultative Approach: Understand business challenges on how technology can improve their specific workflows.
Grace Under Fire: Ability to navigate high-pressure system outages or executive-level emergencies with a calm, decisive demeanor.
Documentation: Ability to write comprehensive Standard Operating Procedures (SOPs) for both technical staff and end-users.

Why This Role Matters

As an IT Field Support Analyst, you are the frontline of technical reliability. By combining help desk efficiency with a "roll up your sleeves" field service approach, you ensure our technology stays running smoothly so our people can focus on what they do best.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

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More about this job

Responsibilities

The Field Support Analyst provides technical support by balancing on-site field service and remote help desk assistance. Responsibilities include troubleshooting hardware and software issues, deploying new devices, and managing the end-to-end lifecycle of user service requests.

Requirements

Candidates must have at least 2 years of experience in a technical support role within a decentralized environment. Proficiency in Windows, macOS, Google Workspace, Microsoft 365, and basic networking is required.

Skills

Desktop Support
Windows OS
MacOS
Google Workspace
Microsoft 365
Hardware Troubleshooting
Networking
Wi-Fi Connectivity
MDM Management
Technical Documentation
SOP Writing
Incident Management
Customer Service
Imaging
Cable Management

Visa sponsorship

Not detected in the job text

Keywords

Field Support
Helpdesk
IT Support
Hardware
Software
Windows
MacOS
Google Workspace
Microsoft 365
Networking
MDM
Troubleshooting
Imaging
Cable Management
SOP
Incident Management
Technical Support
Desktop Support
Peripheral Support
Customer Care

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