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Added 8 mins ago
EE
Commercial Services Analyst
Emera Energy
Halifax, NS
- Full-time
We are currently looking for a Commercial Services Analyst to join our Commercial Services team in a permanent position. Reporting to the Commercial Services Manager, you will be…
Added 8 mins ago
AS
Quality Assurance Analyst
Alquemy Search & Consulting
Mississauga, ON
- $72,000 to $76,000 CAD / year
- Full-time
Documenting software defects, using a Jira bug tracking system, and reporting defects to software developers
Added 10 mins ago
SS
IT Business Analyst
Sodales Solutions
Toronto, ON
- Full-time
…improve operational efficiency, enhance customer experiences, and support strategic growth. You'll have the opportunity to work on high-impact projects involving system integrations,…
Added 10 mins ago
TI
Workday Lead
Teranet Inc.
Toronto, ON
- $126,500 to $148,500 CAD / year
- Full-time
The role is focused on stakeholder collaboration, release management, project coordination, and team support rather than day-to-day system configuration.
Added 24 mins ago
S
Application Developer
Systematix
Toronto, ON
- Contract
Application Analyst – Development Profile (Intermediate Level)
Added 25 mins ago
D
Control, Risk and Compliance Analyst
Desjardins
Clermont, QC · Baie-Saint-Paul, QC · La Malbaie, QC · Isle-aux-coudres, QC
- Full-time
As a Control, Risk and Compliance Analyst, you help managers apply and carry out internal control, risk and compliance activities related to the distribution of savings/investment products…
Added 39 mins ago
IW
Business Systems Analyst & Developer - Data, AI & Agentic Automation
Innotech Windows + Doors
Langley (District), BC · Langley, BC
- Full-time
Support enhancements, integrations, and maintenance of Innotech’s Configure, Price, Quote (CPQ) system, Non-Conformance Reporting database, and other enterprise applications, working with…
Added 39 mins ago
TI
Workday Lead
Teranet Inc.
Toronto, ON
- $126,500 to $148,500 CAD / year
- Full-time
The role is focused on stakeholder collaboration, release management, project coordination, and team support rather than day-to-day system configuration.
Added 39 mins ago
ST
Desktop Support Analyst
Skilled Trades Ontario / Métiers spécialisés Ontario
Mississauga, ON
- $25.83 to $31.79 CAD / hour
- Full-time
The Desktop Support Analyst assists staff with technical support for desktop computers, applications and related technology at Skilled Trades Ontario (STO). In this role, areas of support…
Added 40 mins ago
Senior Cyber and Risk Analyst (Computer Services Off 4)
The Government of Nova Scotia
Halifax, NS
Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable…
Added 40 mins ago
GA
Workday System Analyst
G Adventures
Toronto, ON · Base Camp - Toronto, Canada
- $75,000 to $90,000 CAD / year
- Full-time
The Workday Systems Analyst plays a vital role in bridging business needs and technology by analyzing requirements, supporting enterprise system configuration, and ensuring system…
Added 40 mins ago
Analyst, Inventory Control
CONA Services
Brampton, ON
Reporting to the Warehouse Inventory Manager, the Inventory Control Analyst works within our warehouses managing and controlling inventory and working through process improvement as…
Added 40 mins ago
Analyst, Inventory Control
CONA Services
Brampton, ON
Reporting to the Warehouse Inventory Manager, the Inventory Control Analyst works within our warehouses managing and controlling inventory and working through process improvement as…
Added 40 mins ago
MI
Quality Lab Analyst
Mondelēz International
Toronto, ON · Plant - Bertrand - Toronto, Canada
- Full-time
…standards and use your technical skills to improve line and/or system performance to meet business…
Added 52 mins ago
PD
Business systems analyst
PS DJ Consulting Services Inc.
Markham, ON
- From $45.2 CAD / hour
- Full-time
- Hybrid
Prepare cost-benefit and return-on-investment analyses to support system implementation
Added 55 mins ago
Q
Technical Lead – Treasury
Quantiphi
Toronto, ON · CA ON Toronto
- Full-time
Top analyst recognitions from Gartner, ISG, and Everest Group.
Added 1 hour ago
T
Bilingual Collections Analyst
TransUnion
Burlington, ON
- Full-time
The Collections Analyst will work with high volume customers and offices to resolve complex issues and collect on escalated ageing invoices. In this role, they will act as an informal…
Added 1 hour ago
ES
Deskside Analyst I
eHealth Saskatchewan
Moose Jaw, SK
- $35.27 to $42.94 CAD / hour
- Full-time
…energetic team member for its Deskside Services team. The Deskside Analyst provides ongoing support to more than 1,500 computer users and resolves a wide range of workstation, mobile…
Added 1 hour ago
B
Senior Analyst, Market Risk Capital
BMO
Toronto, ON · YNG
- Full-time
As a member of the FRTB (Fundamental Review of the Trading Book) BAU team, the analyst is primarily responsible for performing operational in-depth analysis to support the FRTB trading desk…
Added 1 hour ago
A
Market Fundamentals Analyst (18-mos Fixed-Term)
AESO
Calgary, AB · KPMG Tower
- Full-time
Reporting to the Manager, Generation Forecasting & Resource Adequacy, we are looking for a Market Fundamentals Analyst for an 18-month term. You will support forecasting and market analysis…
Added 1 hour ago
A
Market Fundamentals Analyst
AESO
Calgary, AB · KPMG Tower
- Full-time
Reporting to the Manager, Generation Forecasting & Resource Adequacy, we are looking for a Market Fundamentals Analyst to lead and support forecasting and market analysis initiatives that…
Added 1 hour ago
C
Computer systems analyst
Cabico
Québec, QC · Coaticook, QC
- $96,000 to $115,000 CAD / year
- Full-time
- On-site
Prepare cost-benefit and return-on-investment analyses to support system implementation
Added 1 hour ago
ES
Deskside Analyst I
eHealth Saskatchewan
Moose Jaw, SK
- Full-time
…energetic team member for its Deskside Services team. The Deskside Analyst provides ongoing support to more than 1,500 computer users and resolves a wide range of workstation, mobile…
Added 1 hour ago
R
Finance & Accounting Professional - SAP S/4HANA & Project Finance
Raise
ON · Ontario, Canada
- Full-time
…deeply enough to lead workstream design sessions, validate system configurations, and support go-live and hypercare. In parallel, the organization's capital program portfolio -…
Added 1 hour ago
OP
Analyst, Finance and Accounting
Oxford Properties Group
Toronto, ON
- Full-time
Identifying opportunities to improve accounting and financial reporting processes, strengthen internal controls, and support system enhancements, automation, and continuous improvement…

GFL Environmental Inc.

Field Support Analyst

Vaughan, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of experience in a technical role within a decentralized support environment
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Summary

Reporting to the ITSS Regional Manager, the IT Field Support Analyst provides essential technical support by balancing on-site field service and remote help desk assistance. In this entry-level role, you are the first point of contact for technical issues, responsible for troubleshooting hardware and software problems, fulfilling service requests, and ensuring our business units remain productive. You are a dedicated team player who values technical growth and delivering a helpful, professional service experience to all employees.

Job Responsibilities

Helpdesk Operations & Field Support

Tier 1-2 Troubleshooting: Provide in-person and remote support for common hardware, software, printers and peripheral issues, resolving tickets within established service levels.
Deployment & Setup: Assist with imaging, configuring, and deploying new laptops, desktops, and mobile devices at various site locations.
On-Site Dispatch: Travel to branch offices to perform physical repairs, cable management, and hardware installations that cannot be handled remotely.

Business Relations & Service Excellence

Service Request & Incident Management: Manage the end-to-end lifecycle of user requests, from initial intake and categorization to resolution and closure.
Customer Care and Feedback: Guide end-users on basic system functionality and best practices. Actively listen to user concerns and escalate recurring issues to seniors analysts to help improve service quality.

Job Requirements

Experience

2+ years of experience in a technical role within a decentralized support environment
Demonstrated ability to handle multiple tickets simultaneously while maintaining a positive and helpful attitude.

Technical Expertise

Desktop Support: Foundational knowledge of Windows OS and basic macOS navigation and software installation.
Systems and applications: Familiarity with Google Workspace and Microsoft 365, including account troubleshooting.
Connectivity and Troubleshooting Basics: Understanding of basic networking, Wi-Fi connectivity, hardware setup, and troubleshooting, and MDM management.

Soft Skills

Consultative Approach: Understand business challenges on how technology can improve their specific workflows.
Grace Under Fire: Ability to navigate high-pressure system outages or executive-level emergencies with a calm, decisive demeanor.
Documentation: Ability to write comprehensive Standard Operating Procedures (SOPs) for both technical staff and end-users.

Why This Role Matters

As an IT Field Support Analyst, you are the frontline of technical reliability. By combining help desk efficiency with a "roll up your sleeves" field service approach, you ensure our technology stays running smoothly so our people can focus on what they do best.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

Apply About employer

More about this job

Responsibilities

The Field Support Analyst provides technical support by balancing on-site field service and remote help desk assistance. Responsibilities include troubleshooting hardware and software issues, deploying new devices, and managing the end-to-end lifecycle of user service requests.

Requirements

Candidates must have at least 2 years of experience in a technical support role within a decentralized environment. Proficiency in Windows, macOS, Google Workspace, Microsoft 365, and basic networking is required.

Skills

Desktop Support
Windows OS
MacOS
Google Workspace
Microsoft 365
Hardware Troubleshooting
Networking
Wi-Fi Connectivity
MDM Management
Technical Documentation
SOP Writing
Incident Management
Customer Service
Imaging
Cable Management

Visa sponsorship

Not detected in the job text

Keywords

Field Support
Helpdesk
IT Support
Hardware
Software
Windows
MacOS
Google Workspace
Microsoft 365
Networking
MDM
Troubleshooting
Imaging
Cable Management
SOP
Incident Management
Technical Support
Desktop Support
Peripheral Support
Customer Care

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