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Added 4 mins ago
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Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 4 mins ago
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Sr Manager, FP&A – Hydronics
Carrier
Waterloo, ON
- $136,000 to $186,000 CAD / year
- Full-time
We have an exciting opportunity for a Senior Manager of FP&A to support our North America Hydronics business and report to the CFO of Carrier’s North America Residential Solutions. The…
Added 4 mins ago
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Full Stack Engineer (AI-Enabled)
BMO
Calgary, AB · GCS
- Full-time
Translate business requirements into scalable technical solutions
Added 4 mins ago
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Branch Manager in training
BMO
Laval, QC
- Full-time
Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
Added 4 mins ago
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Branch Manager
BMO
Montreal, QC
- Full-time
Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
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Senior Wealth Planning Consultant
BMO
Vancouver, BC · FBT
- Full-time
Provides specialized consulting, analytical and technical support.
Added 4 mins ago
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System Admin - On-prem & Cloud (AWS & Azure)
BMO
Toronto, ON · SCC
- Full-time
…and server visualization technologies. Acts as the primary technical liaison between Infrastructure and other IT teams, vendors and partners, as well as the business to design…
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Production Operations Manager
BMO
Toronto, ON · SCC
- Full-time
The Senior Manager, Production Operations Transformation will lead the evolution of production support capabilities across CorpFinFCU and Engineering portfolios, driving the organization's…
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Vice President, Commodities Development
BMO
Toronto, ON · FCP
- Full-time
…across the Commodities trading flows. This role blends hands‑on technical leadership, architecture ownership, and business partnership, with accountability for production stability,…
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Development Manager
BMO
Toronto, ON · FCP
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
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Developer - Data, AI, Platform & Support
BMO
Toronto, ON · FCP
- Full-time
Contribute input on technical designs and ensure alignment with standards and roadmaps.
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Developer Lead (AI-Enabled Systems)
BMO
Toronto, ON · FCP
- Full-time
Translate business requirements into scalable technical solutions
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Senior Technical Lead
BMO
Toronto, ON · FCP
- Full-time
…future of banking. We are seeking a highly motivated Senior Technical Lead who combines deep technical expertise with strong leadership capabilities to drive the evolution of critical…
Added 4 mins ago
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Development Manager
BMO
Toronto, ON · FCP
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 4 mins ago
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Fixed Income Trading Analyst
BMO
Toronto, ON · FCP
- Full-time
Detail oriented, analytical and capable of investigating complex/technical issues
Added 4 mins ago
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Manager, Sales Tax
Nissan Motor Corporation
Mississauga, ON
- Full-time
We are currently looking for a Sales Tax Manager to join our team in Mississauga, ON.
Added 4 mins ago
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Sales Support Manager - Bids & Tenders
Waste Management, Inc. (WM)
Kitchener, ON
- Full-time
…fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from…
Added 19 mins ago
VC
Senior Functional Analyst, Business Systems & Integration
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Temporary
Reporting to the designated Regional Manager or Director, the Senior Functional Analyst leverages business and technical knowledge to ensure that assigned business systems effectively…
Added 25 mins ago
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Network operations manager
Continent 8 Ltd.
Montréal, QC
- $100,000 to $130,000 CAD / year
- Full-time
- Hybrid
Added 33 mins ago
OH
Case Management Assistant
Olathe Health
Pavilion 1, BC
- Full-time
The Case Management Assistant works under the direction of the Social Work Manager in Case Management, the Case Management Assistant (CMA) has responsibility to provide care/service safely…
Added 33 mins ago
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Contracts Manager
FlatironDragados
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Are you a detail-oriented leader with a knack for navigating complex contractual landscapes? As a Contracts and Change Manager , you will oversee our project controls program and activities…
Added 34 mins ago
Environmental Project Manager - Kamloops & Vernon BC
Triton Environmental Consultants Ltd
Vernon, BC · Kamloops, BC
…their project management careers! As an Environmental Project Manager at Triton, you will support and lead the successful delivery of meaningful, high-impact projects while developing…
Added 34 mins ago
Environmental Project Manager - Vancouver, BC
Triton Environmental Consultants Ltd
Vancouver, BC · BC
…their project management careers! As an Environmental Project Manager at Triton, you will support and lead the successful delivery of meaningful, high-impact projects while developing…
Added 1 hour ago
SH
Staff Respiratory Therapist - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager (or designate), the incumbent provides therapeutic, diagnostic, technical and teaching respiratory therapy services, including Pulmonary…
Added 1 hour ago
SH
Respiratory Therapist - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager (or designate), the incumbent provides therapeutic, diagnostic, technical and teaching respiratory therapy services, including Pulmonary…

GFL Environmental Inc.

Field Support Analyst

Vaughan, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of experience in a technical role within a decentralized support environment
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Summary

Reporting to the ITSS Regional Manager, the IT Field Support Analyst provides essential technical support by balancing on-site field service and remote help desk assistance. In this entry-level role, you are the first point of contact for technical issues, responsible for troubleshooting hardware and software problems, fulfilling service requests, and ensuring our business units remain productive. You are a dedicated team player who values technical growth and delivering a helpful, professional service experience to all employees.

Job Responsibilities

Helpdesk Operations & Field Support

Tier 1-2 Troubleshooting: Provide in-person and remote support for common hardware, software, printers and peripheral issues, resolving tickets within established service levels.
Deployment & Setup: Assist with imaging, configuring, and deploying new laptops, desktops, and mobile devices at various site locations.
On-Site Dispatch: Travel to branch offices to perform physical repairs, cable management, and hardware installations that cannot be handled remotely.

Business Relations & Service Excellence

Service Request & Incident Management: Manage the end-to-end lifecycle of user requests, from initial intake and categorization to resolution and closure.
Customer Care and Feedback: Guide end-users on basic system functionality and best practices. Actively listen to user concerns and escalate recurring issues to seniors analysts to help improve service quality.

Job Requirements

Experience

2+ years of experience in a technical role within a decentralized support environment
Demonstrated ability to handle multiple tickets simultaneously while maintaining a positive and helpful attitude.

Technical Expertise

Desktop Support: Foundational knowledge of Windows OS and basic macOS navigation and software installation.
Systems and applications: Familiarity with Google Workspace and Microsoft 365, including account troubleshooting.
Connectivity and Troubleshooting Basics: Understanding of basic networking, Wi-Fi connectivity, hardware setup, and troubleshooting, and MDM management.

Soft Skills

Consultative Approach: Understand business challenges on how technology can improve their specific workflows.
Grace Under Fire: Ability to navigate high-pressure system outages or executive-level emergencies with a calm, decisive demeanor.
Documentation: Ability to write comprehensive Standard Operating Procedures (SOPs) for both technical staff and end-users.

Why This Role Matters

As an IT Field Support Analyst, you are the frontline of technical reliability. By combining help desk efficiency with a "roll up your sleeves" field service approach, you ensure our technology stays running smoothly so our people can focus on what they do best.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

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More about this job

Responsibilities

The Field Support Analyst provides technical support by balancing on-site field service and remote help desk assistance. Responsibilities include troubleshooting hardware and software issues, deploying new devices, and managing the end-to-end lifecycle of user service requests.

Requirements

Candidates must have at least 2 years of experience in a technical support role within a decentralized environment. Proficiency in Windows, macOS, Google Workspace, Microsoft 365, and basic networking is required.

Skills

Desktop Support
Windows OS
MacOS
Google Workspace
Microsoft 365
Hardware Troubleshooting
Networking
Wi-Fi Connectivity
MDM Management
Technical Documentation
SOP Writing
Incident Management
Customer Service
Imaging
Cable Management

Visa sponsorship

Not detected in the job text

Keywords

Field Support
Helpdesk
IT Support
Hardware
Software
Windows
MacOS
Google Workspace
Microsoft 365
Networking
MDM
Troubleshooting
Imaging
Cable Management
SOP
Incident Management
Technical Support
Desktop Support
Peripheral Support
Customer Care

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