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AO
Educational Projects & Systems Manager
Autism Ontario
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- Full-time
The Educational Projects and Systems Manager plays a pivotal role in the successful implementation and management of educational content creation, providing leadership and operational…
Added 14 mins ago
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symplistic.ai
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- $150,000 CAD / year
- Full-time
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Added 14 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
Ottawa, ON
- $21 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 14 mins ago
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Senior Engineering Manager
Xplore Inc.
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- Full-time
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Added 14 mins ago
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préposé(e) aux services – Syndiqué | Funeral Attendant Union
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Added 14 mins ago
Manager Facilities Analysis & Technical Services
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Added 14 mins ago
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Accepting and notifying residents of the delivery of parcels and mail.
Added 44 mins ago
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GFL - Sewer Technologies Division

Dispatcher

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Summary

As a Dispatcher, you will serve as the operational link between our drivers, internal teams, and customers. You will coordinate real-time route support, manage incoming service orders, and swiftly resolve day-to-day service challenges. Utilizing GFL’s proprietary software, you will track productivity, log critical service data, and collaborate cross-functionally with sales, operations, and customer service to keep daily operations moving efficiently.

Specific Duties & Responsibilities

Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
Dispatch calls to routes based upon designated route and driver location.
Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
Distribute, collect and review route sheets for proper days end data entry.
Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
May perform some additional responsibilities as assigned by the Operations Manager.
Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
Fields incoming calls / emails from customers.
Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
Assists in determining daily level of driver staffing to provide the best mix of responsiveness and productivity.
Records and documents information from drivers and distributes them to appropriate departments.
Communicates with maintenance shop personnel.
Other duties as assigned.

Requirements

1-2 years in a transportation, dispatch, or a customer service role is preferred.
Prior dispatching experience is a strong asset.
Strong understanding of TDG requirements and waste manifests
Knowledge of hours of service regulations would be considered a strong asset.
Proficient in Google Suite programs (i.e. Gmail, Sheets, Docs).

Knowledge, Skills And Abilities

Strong communication and interpersonal skills.
Strong customer focus.
Proven ability to multi-task & ability to prioritize tasks.
Advanced skill level with software applications and word processing accuracy including adequate typing speed.
Available to answer urgent calls on the weekend and relay information to the appropriate teams.

GFL Benefits

Competitive compensation package with a company-matched RRSP program to support your financial future.
Industry leading health, dental, vision and mental health benefits - with premiums fully covered by GFL.
Access to Employee Assistance Programs (EAPs) for you and your family.
Paid training, professional development, and advancement opportunities.
A positive, collaborative work culture that invests in your success.

Specific Duties & Responsibilities

Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
Dispatch calls to routes based upon designated route and driver location.
Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
Distribute, collect and review route sheets for proper days end data entry.
Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
May perform some additional responsibilities as assigned by the Operations Manager.
Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
Fields incoming calls / emails from customers.
Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
Assists in determining daily level of driver staffing to provide the best mix of responsiveness and productivity.
Records and documents information from drivers and distributes them to appropriate departments.
Communicates with maintenance shop personnel.
Other duties as assigned.

Requirements

1-2 years in a transportation, dispatch, or a customer service role is preferred.
Prior dispatching experience is a strong asset.
Strong understanding of TDG requirements and waste manifests
Knowledge of hours of service regulations would be considered a strong asset.
Proficient in Google Suite programs (i.e. Gmail, Sheets, Docs).

Knowledge, Skills And Abilities

Strong communication and interpersonal skills.
Strong customer focus.
Proven ability to multi-task & ability to prioritize tasks.
Advanced skill level with software applications and word processing accuracy including adequate typing speed.
Available to answer urgent calls on the weekend and relay information to the appropriate teams.

GFL Benefits

Competitive compensation package with a company-matched RRSP program to support your financial future.
Industry leading health, dental, vision and mental health benefits - with premiums fully covered by GFL.
Access to Employee Assistance Programs (EAPs) for you and your family.
Paid training, professional development, and advancement opportunities.
A positive, collaborative work culture that invests in your success.

Job ID:

R40600

Job Profile:

Service Coordinator - Liquids - S

Job Country:

Canada

Apply About employer

More about this job

Responsibilities

Coordinate service schedules, dispatch drivers based on routes and locations, and respond to customer requests and urgent service issues. Track service and driver information, review route paperwork, coordinate with internal departments, and support daily staffing and operational efficiency.

Requirements

One to two years of experience in transportation, dispatch, or customer service is preferred, and prior dispatch experience is an asset. Candidates should have strong communication and customer service skills, be proficient with Google Suite, and ideally understand TDG requirements, waste manifests, and hours-of-service regulations.

Skills

Dispatching
Route Coordination
Customer Service
Scheduling
Problem Solving
Communication
Interpersonal Skills
Multitasking
Task Prioritization
Google Suite
Data Entry
Recordkeeping
Driver Staffing
TDG Requirements
Waste Manifests
Hours of Service Regulations

Benefits

Company-Matched RRSP
Health Benefits
Dental Benefits
Vision Benefits
Mental Health Benefits
Employee Assistance Program
Paid Training
Professional Development
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Dispatch
Transportation
Route Coordination
Service Scheduling
Customer Service
Driver Check-Ins
Route Sheets
TDG Requirements
Waste Manifests
Hours of Service Regulations
Google Suite
Gmail
Google Sheets
Google Docs
Data Entry
Service Orders
Driver Staffing
Operations
Sales Coordination
Maintenance Coordination
Weekend Calls
Productivity Tracking

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