Dispatcher
- AB, Canada
- Edmonton, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Position Summary
As a Dispatcher, you will serve as the operational link between our drivers, internal teams, and customers. You will coordinate real-time route support, manage incoming service orders, and swiftly resolve day-to-day service challenges. Utilizing GFL’s proprietary software, you will track productivity, log critical service data, and collaborate cross-functionally with sales, operations, and customer service to keep daily operations moving efficiently.
Specific Duties & Responsibilities
R40600
Job Profile:
Service Coordinator - Liquids - S
Job Country:
Canada
As a Dispatcher, you will serve as the operational link between our drivers, internal teams, and customers. You will coordinate real-time route support, manage incoming service orders, and swiftly resolve day-to-day service challenges. Utilizing GFL’s proprietary software, you will track productivity, log critical service data, and collaborate cross-functionally with sales, operations, and customer service to keep daily operations moving efficiently.
Specific Duties & Responsibilities
- Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
- Dispatch calls to routes based upon designated route and driver location.
- Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
- Distribute, collect and review route sheets for proper days end data entry.
- Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
- May perform some additional responsibilities as assigned by the Operations Manager.
- Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
- Fields incoming calls / emails from customers.
- Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
- Assists in determining daily level of driver staffing to provide the best mix of responsiveness and productivity.
- Records and documents information from drivers and distributes them to appropriate departments.
- Communicates with maintenance shop personnel.
- Other duties as assigned.
- 1-2 years in a transportation, dispatch, or a customer service role is preferred.
- Prior dispatching experience is a strong asset.
- Strong understanding of TDG requirements and waste manifests
- Knowledge of hours of service regulations would be considered a strong asset.
- Proficient in Google Suite programs (i.e. Gmail, Sheets, Docs).
- Strong communication and interpersonal skills.
- Strong customer focus.
- Proven ability to multi-task & ability to prioritize tasks.
- Advanced skill level with software applications and word processing accuracy including adequate typing speed.
- Available to answer urgent calls on the weekend and relay information to the appropriate teams.
- Competitive compensation package with a company-matched RRSP program to support your financial future.
- Industry leading health, dental, vision and mental health benefits - with premiums fully covered by GFL.
- Access to Employee Assistance Programs (EAPs) for you and your family.
- Paid training, professional development, and advancement opportunities.
- A positive, collaborative work culture that invests in your success.
- Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
- Dispatch calls to routes based upon designated route and driver location.
- Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
- Distribute, collect and review route sheets for proper days end data entry.
- Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
- May perform some additional responsibilities as assigned by the Operations Manager.
- Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
- Fields incoming calls / emails from customers.
- Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
- Assists in determining daily level of driver staffing to provide the best mix of responsiveness and productivity.
- Records and documents information from drivers and distributes them to appropriate departments.
- Communicates with maintenance shop personnel.
- Other duties as assigned.
- 1-2 years in a transportation, dispatch, or a customer service role is preferred.
- Prior dispatching experience is a strong asset.
- Strong understanding of TDG requirements and waste manifests
- Knowledge of hours of service regulations would be considered a strong asset.
- Proficient in Google Suite programs (i.e. Gmail, Sheets, Docs).
- Strong communication and interpersonal skills.
- Strong customer focus.
- Proven ability to multi-task & ability to prioritize tasks.
- Advanced skill level with software applications and word processing accuracy including adequate typing speed.
- Available to answer urgent calls on the weekend and relay information to the appropriate teams.
- Competitive compensation package with a company-matched RRSP program to support your financial future.
- Industry leading health, dental, vision and mental health benefits - with premiums fully covered by GFL.
- Access to Employee Assistance Programs (EAPs) for you and your family.
- Paid training, professional development, and advancement opportunities.
- A positive, collaborative work culture that invests in your success.
R40600
Job Profile:
Service Coordinator - Liquids - S
Job Country:
Canada
More about this job
Responsibilities
Coordinate service schedules, dispatch drivers based on routes and locations, and respond to customer requests and urgent service issues. Track service and driver information, review route paperwork, coordinate with internal departments, and support daily staffing and operational efficiency.
Requirements
One to two years of experience in transportation, dispatch, or customer service is preferred, and prior dispatch experience is an asset. Candidates should have strong communication and customer service skills, be proficient with Google Suite, and ideally understand TDG requirements, waste manifests, and hours-of-service regulations.
Skills
- Dispatching
- Route Coordination
- Customer Service
- Scheduling
- Problem Solving
- Communication
- Interpersonal Skills
- Multitasking
- Task Prioritization
- Google Suite
- Data Entry
- Recordkeeping
- Driver Staffing
- TDG Requirements
- Waste Manifests
- Hours of Service Regulations
Benefits
- Company-Matched RRSP
- Health Benefits
- Dental Benefits
- Vision Benefits
- Mental Health Benefits
- Employee Assistance Program
- Paid Training
- Professional Development
- Advancement Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Logistics
- Transportation
- Customer Service & Support
- Administrative
Keywords
- Dispatch
- Transportation
- Route Coordination
- Service Scheduling
- Customer Service
- Driver Check-Ins
- Route Sheets
- TDG Requirements
- Waste Manifests
- Hours of Service Regulations
- Google Suite
- Gmail
- Google Sheets
- Google Docs
- Data Entry
- Service Orders
- Driver Staffing
- Operations
- Sales Coordination
- Maintenance Coordination
- Weekend Calls
- Productivity Tracking