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Added 15 mins ago
CH
Community Outreach and Events Facilitator
Calgary Humane Society
Calgary, AB
- Full-time
Reporting to the Manager of Community Outreach & Events, the Community Outreach & Events Coordinator is an outgoing and community-minded individual who represents C
Added 30 mins ago
AD
Diagnostic Sales Manager (Ottawa, ON)
Antech Diagnostics
Ottawa, ON
- Full-time
Added 45 mins ago
U
Field Sales Manager (Bilingual)
UNFI
Montreal, QC
- $79,800 to $125,800 USD / year
- Full-time
Added 52 mins ago
DD
Account Manager
Document Direction Ltd
Toronto, ON
- $43,500 to $80,000 CAD / year
- Full-time
- On-site
We are seeking a motivated and enthusiastic Account Manager to join our dynamic team at our Toronto office. This is a permanent, full-time position that offers a hybrid work environment,…
Added 1 hour ago
SS
IT Manager
SysGen Solutions Group
Calgary, AB
- Full-time
Added 1 hour ago
TC
Loss Prevention Investigations Manager
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $89,208 to $135,086.4 CAD / year
- Full-time
Added 1 hour ago
AI
Applications Engineering Manager, Nuclear
ATS Industrial Automation
Cambridge, ON
- Full-time
Added 1 hour ago
CD
Coordinator, Service (GTA)
Caivan Development Corporation
Oakville, ON
- Up to $75,000 CAD / year
…homeowner. This role supports the Service Technician and Service Manager by ensuring timely completion of scheduled work, accurate documentation, and clear, consistent…
Added 2 hours ago
PF
Account manager
Perfect Financial Friends Corp
Calgary, AB
- From $38 CAD / hour
- Full-time
- On-site
Added 2 hours ago
FN
Mortgage Underwriter, Third Party Residential Underwriting – BMBE
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Manager, Third Party Residential Underwriting – BMBE
Added 2 hours ago
TI
Inventory Control Manager
Techtronic Industries Canada Inc.
Georgina, ON
- Full-time
Added 2 hours ago
G
Représentant aux ventes externes / Outside Salesperson-EN
Guillevin
Brossard, QC
- Full-time
Added 2 hours ago
O
National account manager
Olymel
Brampton, ON
- Full-time
At Olymel, we believe in innovation, quality, and sustainable growth. We are looking for an National account manager to join our dynamic team. If you are motivated by the challenge of…
Added 2 hours ago
I-
Controller – Manufacturing | Contract with Extension Potential
IFG - International Financial Group
Toronto, ON
- $60 to $80 CAD / hour
- Contract
Added 2 hours ago
Key Account Manager, Out of Home
Nestle Operational Services Worldwide SA
Toronto, ON
Added 2 hours ago
Y
Transitions Specialist
YouPotential
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Added 2 hours ago
NM
Parts Lead
Nelson Motors and Equipment
Oxbow, SK
- Full-time
Added 2 hours ago
M
Demand Generation Manager
MAVAN
Toronto, ON
- Contract
Added 2 hours ago
CL
Senior Accounting Manager
Charger Logistics Inc.
Brampton, ON
- Full-time
We are seeking a detail-oriented and highly organized professional to join our Finance team as a Senior Accounting Manager .
Added 2 hours ago
U
HCP Partner Immunology /Ontario GTA
UCB
Toronto, ON
- $119,000 to $156,000 CAD / year
We are seeking an experienced Healthcare Professional Partner (HCPP) for an Ontario’s Greater Toronto Territory Manager who is with a proven track record of meeting or exceeding territory…
Added 2 hours ago
U
HCP Partner Immunology Calgary
UCB
Calgary, AB
- $119,000 to $156,000 CAD / year
We are seeking an experienced Healthcare Professional Partner (HCPP) for an Calgary Territory Manager who has a proven track record of meeting or exceeding territory business and market…
Added 2 hours ago
U
HCP Partner Immunology Montreal
UCB
Montreal, QC
- $119,000 to $156,000 CAD / year
We are looking for an experienced, collaborative, and results-driven Healthcare Partner / Immunology Territory Manager to join our Rheumatology team, based in Montreal & North Shore.
Added 2 hours ago
B
Intern, Finance St-Laurent (Winter 2027)
Bombardier
Montreal, QC
- Volunteer
Added 2 hours ago
B
Analyst, Program / Project Control
Bombardier
Montreal, QC
- Full-time
Added 2 hours ago
L&
Account Services Representative
Long & McQuade Musical Instruments
Edmonton, AB
- Full-time
Credit approvals for consumer and commercial account rentals

Closed listing

GFL - Sewer Technologies Division

Field Support Analyst

Vaughan, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Nov 6, 2026
Experience: 2+ years of experience in a technical role within a decentralized support environment
Posting language: English
Posted: Oct 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Summary

Reporting to the ITSS Regional Manager, the IT Field Support Analyst provides essential technical support by balancing on-site field service and remote help desk assistance. In this entry-level role, you are the first point of contact for technical issues, responsible for troubleshooting hardware and software problems, fulfilling service requests, and ensuring our business units remain productive. You are a dedicated team player who values technical growth and delivering a helpful, professional service experience to all employees.

Job Responsibilities

Helpdesk Operations & Field Support

Tier 1-2 Troubleshooting: Provide in-person and remote support for common hardware, software, printers and peripheral issues, resolving tickets within established service levels.
Deployment & Setup: Assist with imaging, configuring, and deploying new laptops, desktops, and mobile devices at various site locations.
On-Site Dispatch: Travel to branch offices to perform physical repairs, cable management, and hardware installations that cannot be handled remotely.

Business Relations & Service Excellence

Service Request & Incident Management: Manage the end-to-end lifecycle of user requests, from initial intake and categorization to resolution and closure.
Customer Care and Feedback: Guide end-users on basic system functionality and best practices. Actively listen to user concerns and escalate recurring issues to seniors analysts to help improve service quality.

Experience

Job Requirements

2+ years of experience in a technical role within a decentralized support environment
Demonstrated ability to handle multiple tickets simultaneously while maintaining a positive and helpful attitude.

Technical Expertise

Desktop Support: Foundational knowledge of Windows OS and basic macOS navigation and software installation.
Systems and applications: Familiarity with Google Workspace and Microsoft 365, including account troubleshooting.
Connectivity and Troubleshooting Basics: Understanding of basic networking, Wi-Fi connectivity, hardware setup, and troubleshooting, and MDM management.

Soft Skills

Consultative Approach: Understand business challenges on how technology can improve their specific workflows.
Grace Under Fire: Ability to navigate high-pressure system outages or executive-level emergencies with a calm, decisive demeanor.
Documentation: Ability to write comprehensive Standard Operating Procedures (SOPs) for both technical staff and end-users.

Why This Role Matters

As an IT Field Support Analyst, you are the frontline of technical reliability. By combining help desk efficiency with a "roll up your sleeves" field service approach, you ensure our technology stays running smoothly so our people can focus on what they do best.

Job Responsibilities

Helpdesk Operations & Field Support

Tier 1-2 Troubleshooting: Provide in-person and remote support for common hardware, software, printers and peripheral issues, resolving tickets within established service levels.
Deployment & Setup: Assist with imaging, configuring, and deploying new laptops, desktops, and mobile devices at various site locations.
On-Site Dispatch: Travel to branch offices to perform physical repairs, cable management, and hardware installations that cannot be handled remotely.

Business Relations & Service Excellence

Service Request & Incident Management: Manage the end-to-end lifecycle of user requests, from initial intake and categorization to resolution and closure.
Customer Care and Feedback: Guide end-users on basic system functionality and best practices. Actively listen to user concerns and escalate recurring issues to seniors analysts to help improve service quality.

Experience

2+ years of experience in a technical role within a decentralized support environment
Demonstrated ability to handle multiple tickets simultaneously while maintaining a positive and helpful attitude.

Technical Expertise

Desktop Support: Foundational knowledge of Windows OS and basic macOS navigation and software installation.
Systems and applications: Familiarity with Google Workspace and Microsoft 365, including account troubleshooting.
Connectivity and Troubleshooting Basics: Understanding of basic networking, Wi-Fi connectivity, hardware setup, and troubleshooting, and MDM management.

Soft Skills

Consultative Approach: Understand business challenges on how technology can improve their specific workflows.
Grace Under Fire: Ability to navigate high-pressure system outages or executive-level emergencies with a calm, decisive demeanor.
Documentation: Ability to write comprehensive Standard Operating Procedures (SOPs) for both technical staff and end-users.

Why This Role Matters

As an IT Field Support Analyst, you are the frontline of technical reliability. By combining help desk efficiency with a "roll up your sleeves" field service approach, you ensure our technology stays running smoothly so our people can focus on what they do best.

Job ID:

R40003

Job Profile:

Field Support Analyst - S

Job Country:

Canada

About employer

More about this job

Responsibilities

Provide in-person and remote Tier 1-2 support, troubleshoot hardware and software issues, manage service requests, and deploy and configure computers and mobile devices. Travel to branch offices for repairs and installations, guide users, and escalate recurring issues to improve service quality.

Requirements

Requires at least two years of technical experience in a decentralized support environment and the ability to manage multiple tickets while maintaining a helpful attitude. Candidates should have foundational Windows and macOS knowledge, familiarity with Google Workspace and Microsoft 365, basic networking and MDM knowledge, and strong communication and documentation skills.

Skills

Tier 1-2 Troubleshooting
Desktop Support
Windows
macOS
Google Workspace
Microsoft 365
Account Troubleshooting
Basic Networking
Wi-Fi Troubleshooting
Mobile Device Management
Hardware Setup
Device Imaging and Deployment
Incident Management
Ticket Management
Customer Service
Standard Operating Procedures

Visa sponsorship

Not detected in the job text

Keywords

IT Field Support
Help Desk
Tier 1-2 Support
Hardware Troubleshooting
Software Troubleshooting
Windows
macOS
Google Workspace
Microsoft 365
Networking
Wi-Fi
Mobile Device Management
Printers
Peripheral Devices
Laptop Deployment
Desktop Deployment
Mobile Device Deployment
Device Imaging
Hardware Installation
Cable Management
Incident Management
Service Requests
Ticket Management
Service-Level Agreements
End-User Support
Standard Operating Procedures
Decentralized Support
Branch Offices

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