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Added 3 mins ago
JI
Integrated Logistics Support Analyst
J.D. Irving, Limited
NS · Dartmouth, NS
- Full-time
Added 16 mins ago
UO
Compensation Analyst
University of Victoria
Victoria, BC
- Full-time
The Compensation Analyst provides specialized financial, budgetary and compensation expertise to support the University of Victoria's strategic, operational and regulatory requirements.…
Added 16 mins ago
PH
Clinical Informatics Analyst, Nurse
Provincial Health Services Authority
Nanaimo, BC
- Full-time
The Clinical Informatics Analyst (CIA) reports to the Manager and identifies and articulates gaps between current and future state clinical business processes, and participates in ongoing…
Added 18 mins ago
T
Treasury Liquidity Measurement - Analyst
TD
Toronto, ON
- Full-time
Added 18 mins ago
IO
Compliance Analyst (Fixed Term)
Irving Oil
Saint John, NB
- Full-time
As a Compliance Analyst, you will assist the Manager, Regulatory Compliance in monitoring compliance through the analysis of data from multiple internal and external sources. Your goal will…
Added 32 mins ago
Senior Consultant, Digital and Paid Media Analyst (SEO, GEO, Paid)
Burson
Toronto, ON
This existing role will report to our Senior Director, Digital, the Digital/Social & Influencer Analyst will play a key role in supporting digital research, planning, and paid media…
Added 47 mins ago
TR
Senior Business Analyst
Top Recruitment
Toronto, ON
- Contract
We're seeking an experienced Senior Business Analyst to join a large public sector client on a series of digital and IT initiatives. You'll act as the bridge between business stakeholders…
Added 1 hour ago
FC
Business Analyst CMHC Commercial Services
FirstOntario Credit Union
Hamilton, ON
- Full-time
The Business Analyst, CMHC Commercial Services is responsible for supporting the origination, underwriting, funding and ongoing portfolio management of CMHC-insured commercial real estate…
Added 1 hour ago
AW
Accounts Payable Analyst
Agilus Work Solutions
Toronto, ON
- Full-time
Agilus by Synergie is recruiting for an Accounts Payable Analyst in the real estate development sector in Toronto, Ontario.
Added 1 hour ago
W
Data Analyst, Sr.
Wiraa
Canada
- Full-time
We are seeking a highly skilled Senior Data Analyst, Customer Success to join our dynamic team. In this pivotal role, you will be responsible for analyzing complex data sets, developing…
Added 1 hour ago
W
Business Analyst
Wiraa
Canada
- Full-time
As a Business Analyst at ZURU, you will be instrumental in driving the commercial success and strategic growth of our toy brands on a global scale. This role offers a unique opportunity to…
Added 2 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Added 2 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 3 hours ago
PM
Product Analyst
Product Madness 📱🎮
Montreal, QC
- Full-time
We are looking for a dedicated Product Analyst to join our growing team. In this role, you will support the creative divisions within, working alongside other analysts and experts in data…
Added 3 hours ago
PM
Product Analyst
Product Madness 📱🎮
Montreal, QC
- Full-time
We are looking for a dedicated Product Analyst to join our growing team. In this role, you will support the creative divisions within, working alongside other analysts and experts in data…
Added 3 hours ago
PM
Product Analyst
Product Madness 📱🎮
Montreal, QC
- Full-time
We are looking for a dedicated Product Analyst to join our growing team. In this role, you will support the creative divisions within, working alongside other analysts and experts in data…
Added 3 hours ago
PM
Product Analyst
Product Madness 📱🎮
Montreal, QC
- Full-time
We are looking for a dedicated Product Analyst to join our growing team. In this role, you will support the creative divisions within, working alongside other analysts and experts in data…
Added 3 hours ago
FH
Business Analyst
Fraser Health
New Westminster, BC
- Full-time
Bring your demonstrated leadership and consultation skills to this exciting opportunity as a Business Analyst, Fraser Health's Accounts Receivable and Payroll team. In this role, you will…
Added 3 hours ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
We are hiring for a Full Time Business Analyst.
Added 3 hours ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
We are hiring for a Full Time Business Analyst.
Added 3 hours ago
TC
Waterfall Analyst, Waterfall Ancillary Services
The Citco Group Limited
Toronto, ON
- $68,000 to $86,000 CAD / year
- Full-time
Added 3 hours ago
C
Senior Mainframe Test Analyst
Cognizant
Toronto, ON
- $70,000 to $90,000 CAD / year
- Full-time
We are seeking an experienced Senior Mainframe Test Analyst with deep expertise in Mainframe applications and testing methodologies. The candidate will be responsible for planning,…
Added 3 hours ago
YO
Financial Analyst, Funded Programs
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Full-time
Reporting to the Controller, the Financial Analyst, Funded Programs is responsible for the financial administration, analysis, and reporting of contracts and contribution agreements funded…
Added 3 hours ago
R&
End User Systems Support Specialist
Robertson & Company Ltd.
Toronto, ON
- Full-time
Minimum five years of experience as a Systems Administrator or Desktop Support Analyst.
Added 4 hours ago
KC
Logistics Analyst
Kia Canada
Mississauga, ON
- Full-time
The Logistics Analyst supports the Distribution team by coordinating vehicle logistics activities, managing inventory movement, monitoring transportation performance, and ensuring the…

GFL - Sewer Technologies Division

Field Support Analyst

Vaughan, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: 2+ years of experience in a technical role within a decentralized support environment
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Summary

Reporting to the ITSS Regional Manager, the IT Field Support Analyst provides essential technical support by balancing on-site field service and remote help desk assistance. In this entry-level role, you are the first point of contact for technical issues, responsible for troubleshooting hardware and software problems, fulfilling service requests, and ensuring our business units remain productive. You are a dedicated team player who values technical growth and delivering a helpful, professional service experience to all employees.

Job Responsibilities

Helpdesk Operations & Field Support

Tier 1-2 Troubleshooting: Provide in-person and remote support for common hardware, software, printers and peripheral issues, resolving tickets within established service levels.
Deployment & Setup: Assist with imaging, configuring, and deploying new laptops, desktops, and mobile devices at various site locations.
On-Site Dispatch: Travel to branch offices to perform physical repairs, cable management, and hardware installations that cannot be handled remotely.

Business Relations & Service Excellence

Service Request & Incident Management: Manage the end-to-end lifecycle of user requests, from initial intake and categorization to resolution and closure.
Customer Care and Feedback: Guide end-users on basic system functionality and best practices. Actively listen to user concerns and escalate recurring issues to seniors analysts to help improve service quality.

Experience

Job Requirements

2+ years of experience in a technical role within a decentralized support environment
Demonstrated ability to handle multiple tickets simultaneously while maintaining a positive and helpful attitude.

Technical Expertise

Desktop Support: Foundational knowledge of Windows OS and basic macOS navigation and software installation.
Systems and applications: Familiarity with Google Workspace and Microsoft 365, including account troubleshooting.
Connectivity and Troubleshooting Basics: Understanding of basic networking, Wi-Fi connectivity, hardware setup, and troubleshooting, and MDM management.

Soft Skills

Consultative Approach: Understand business challenges on how technology can improve their specific workflows.
Grace Under Fire: Ability to navigate high-pressure system outages or executive-level emergencies with a calm, decisive demeanor.
Documentation: Ability to write comprehensive Standard Operating Procedures (SOPs) for both technical staff and end-users.

Why This Role Matters

As an IT Field Support Analyst, you are the frontline of technical reliability. By combining help desk efficiency with a "roll up your sleeves" field service approach, you ensure our technology stays running smoothly so our people can focus on what they do best.

Job Responsibilities

Helpdesk Operations & Field Support

Tier 1-2 Troubleshooting: Provide in-person and remote support for common hardware, software, printers and peripheral issues, resolving tickets within established service levels.
Deployment & Setup: Assist with imaging, configuring, and deploying new laptops, desktops, and mobile devices at various site locations.
On-Site Dispatch: Travel to branch offices to perform physical repairs, cable management, and hardware installations that cannot be handled remotely.

Business Relations & Service Excellence

Service Request & Incident Management: Manage the end-to-end lifecycle of user requests, from initial intake and categorization to resolution and closure.
Customer Care and Feedback: Guide end-users on basic system functionality and best practices. Actively listen to user concerns and escalate recurring issues to seniors analysts to help improve service quality.

Experience

2+ years of experience in a technical role within a decentralized support environment
Demonstrated ability to handle multiple tickets simultaneously while maintaining a positive and helpful attitude.

Technical Expertise

Desktop Support: Foundational knowledge of Windows OS and basic macOS navigation and software installation.
Systems and applications: Familiarity with Google Workspace and Microsoft 365, including account troubleshooting.
Connectivity and Troubleshooting Basics: Understanding of basic networking, Wi-Fi connectivity, hardware setup, and troubleshooting, and MDM management.

Soft Skills

Consultative Approach: Understand business challenges on how technology can improve their specific workflows.
Grace Under Fire: Ability to navigate high-pressure system outages or executive-level emergencies with a calm, decisive demeanor.
Documentation: Ability to write comprehensive Standard Operating Procedures (SOPs) for both technical staff and end-users.

Why This Role Matters

As an IT Field Support Analyst, you are the frontline of technical reliability. By combining help desk efficiency with a "roll up your sleeves" field service approach, you ensure our technology stays running smoothly so our people can focus on what they do best.

Job ID:

R40003

Job Profile:

Field Support Analyst - S

Job Country:

Canada

Apply About employer

More about this job

Responsibilities

Provide in-person and remote Tier 1-2 support, troubleshoot hardware and software issues, manage service requests, and deploy and configure computers and mobile devices. Travel to branch offices for repairs and installations, guide users, and escalate recurring issues to improve service quality.

Requirements

Requires at least two years of technical experience in a decentralized support environment and the ability to manage multiple tickets while maintaining a helpful attitude. Candidates should have foundational Windows and macOS knowledge, familiarity with Google Workspace and Microsoft 365, basic networking and MDM knowledge, and strong communication and documentation skills.

Skills

Tier 1-2 Troubleshooting
Desktop Support
Windows
macOS
Google Workspace
Microsoft 365
Account Troubleshooting
Basic Networking
Wi-Fi Troubleshooting
Mobile Device Management
Hardware Setup
Device Imaging and Deployment
Incident Management
Ticket Management
Customer Service
Standard Operating Procedures

Visa sponsorship

Not detected in the job text

Keywords

IT Field Support
Help Desk
Tier 1-2 Support
Hardware Troubleshooting
Software Troubleshooting
Windows
macOS
Google Workspace
Microsoft 365
Networking
Wi-Fi
Mobile Device Management
Printers
Peripheral Devices
Laptop Deployment
Desktop Deployment
Mobile Device Deployment
Device Imaging
Hardware Installation
Cable Management
Incident Management
Service Requests
Ticket Management
Service-Level Agreements
End-User Support
Standard Operating Procedures
Decentralized Support
Branch Offices

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