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Added 8 mins ago
AB
fast food restaurant manager
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Victoria, BC
- Full-time
Added 8 mins ago
MD
restaurant manager
Moby Dick
White Rock, BC
- Full-time
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S
fast food restaurant manager
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Added 39 mins ago
AH
Registered Nurse
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AB · Greater Edmonton Metropolitan Area
- Temporary
…our staff. The Registered Nurse (RN) will report to the Unit Manager and as such will be an integral member of Stollery's multidisciplinary team. The RN will be trained to support other…
Added 39 mins ago
AH
Registered Nurse
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- Temporary
…our staff. The Registered Nurse (RN) will report to the Unit Manager and as such will be an integral member of Stollery's multidisciplinary team. The RN will be trained to support other…
Added 39 mins ago
AH
Registered Nurse
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AB · Greater Edmonton Metropolitan Area
- Temporary
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AH
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…our staff. The Registered Nurse (RN) will report to the Unit Manager and as such will be an integral member of Stollery's multidisciplinary team. The RN will be trained to support other…
Added 39 mins ago
AH
Registered Nurse
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…our staff. The Registered Nurse (RN) will report to the Unit Manager and as such will be an integral member of Stollery's multidisciplinary team. The RN will be trained to support other…
Added 39 mins ago
AH
Registered Nurse
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…our staff. The Registered Nurse (RN) will report to the Unit Manager and as such will be an integral member of Stollery's multidisciplinary team. The RN will be trained to support other…
Added 39 mins ago
AH
Registered Nurse
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…our staff. The Registered Nurse (RN) will report to the Unit Manager and as such will be an integral member of Stollery's multidisciplinary team. The RN will be trained to support other…
Added 1 hour ago
M
Veterinary Hospital Manager
MHMI
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- $100,000 CAD / year
- Full-time
- On-site
Veterinary Hospital Manager We are excited to start the process of finding a true people person with a passion for animals and veterinary medicine. That special someone who has the skills…
Added 1 hour ago
M
Veterinary Hospital Manager
MHMI
Saskatoon, SK
- $100,000 CAD / year
- Full-time
- On-site
Veterinary Hospital Manager We are excited to start the process of finding a true people person with a passion for animals and veterinary medicine. That special someone who has the skills…
Added 1 hour ago
JS
restaurant manager
Joey's Seafood Restaurant
Spruce Grove, AB
- From $36 CAD / hour
- Full-time
- On-site
Added 2 hours ago
D
Senior Product Manager – Data Services
DNV
Montreal, QC
- Full-time
The Senior Product Manager – Data Services is a senior product contributor within the Product organization, reporting to the Head of Section, Data Services. This role is responsible for…
Added 2 hours ago
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Winnipeg, MB
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Added 2 hours ago
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Added 2 hours ago
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Added 3 hours ago
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Added 3 hours ago
NC
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Added 3 hours ago
SS
production operations manager
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Wedgeport, NS
- $25 to $29 CAD / hour
- Full-time
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Added 3 hours ago
AN
assistant spa manager
Almond Nail Bar - Southglen
Winnipeg, MB
- From $33.4 CAD / hour
- Full-time
- On-site
Added 3 hours ago
RN
assistant spa manager
Royal Nails Selkirk
Selkirk, MB
- From $38.33 CAD / hour
- Full-time
- On-site
Added 3 hours ago
SS
Care Manager
Sunrise Senior Living
Vancouver, BC · Sunrise of Killarney
- Part-time
Compassion, reliability, and strong communication skills
Added 3 hours ago
SS
Care Manager - Casual
Sunrise Senior Living
Vancouver, BC · Sunrise of Vancouver
- Part-time
Compassion, reliability, and strong communication skills

GFL - Sewer Technologies Division

Field Support Analyst

Vaughan, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: 2+ years of experience in a technical role within a decentralized support environment
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Summary

Reporting to the ITSS Regional Manager, the IT Field Support Analyst provides essential technical support by balancing on-site field service and remote help desk assistance. In this entry-level role, you are the first point of contact for technical issues, responsible for troubleshooting hardware and software problems, fulfilling service requests, and ensuring our business units remain productive. You are a dedicated team player who values technical growth and delivering a helpful, professional service experience to all employees.

Job Responsibilities

Helpdesk Operations & Field Support

Tier 1-2 Troubleshooting: Provide in-person and remote support for common hardware, software, printers and peripheral issues, resolving tickets within established service levels.
Deployment & Setup: Assist with imaging, configuring, and deploying new laptops, desktops, and mobile devices at various site locations.
On-Site Dispatch: Travel to branch offices to perform physical repairs, cable management, and hardware installations that cannot be handled remotely.

Business Relations & Service Excellence

Service Request & Incident Management: Manage the end-to-end lifecycle of user requests, from initial intake and categorization to resolution and closure.
Customer Care and Feedback: Guide end-users on basic system functionality and best practices. Actively listen to user concerns and escalate recurring issues to seniors analysts to help improve service quality.

Experience

Job Requirements

2+ years of experience in a technical role within a decentralized support environment
Demonstrated ability to handle multiple tickets simultaneously while maintaining a positive and helpful attitude.

Technical Expertise

Desktop Support: Foundational knowledge of Windows OS and basic macOS navigation and software installation.
Systems and applications: Familiarity with Google Workspace and Microsoft 365, including account troubleshooting.
Connectivity and Troubleshooting Basics: Understanding of basic networking, Wi-Fi connectivity, hardware setup, and troubleshooting, and MDM management.

Soft Skills

Consultative Approach: Understand business challenges on how technology can improve their specific workflows.
Grace Under Fire: Ability to navigate high-pressure system outages or executive-level emergencies with a calm, decisive demeanor.
Documentation: Ability to write comprehensive Standard Operating Procedures (SOPs) for both technical staff and end-users.

Why This Role Matters

As an IT Field Support Analyst, you are the frontline of technical reliability. By combining help desk efficiency with a "roll up your sleeves" field service approach, you ensure our technology stays running smoothly so our people can focus on what they do best.

Job Responsibilities

Helpdesk Operations & Field Support

Tier 1-2 Troubleshooting: Provide in-person and remote support for common hardware, software, printers and peripheral issues, resolving tickets within established service levels.
Deployment & Setup: Assist with imaging, configuring, and deploying new laptops, desktops, and mobile devices at various site locations.
On-Site Dispatch: Travel to branch offices to perform physical repairs, cable management, and hardware installations that cannot be handled remotely.

Business Relations & Service Excellence

Service Request & Incident Management: Manage the end-to-end lifecycle of user requests, from initial intake and categorization to resolution and closure.
Customer Care and Feedback: Guide end-users on basic system functionality and best practices. Actively listen to user concerns and escalate recurring issues to seniors analysts to help improve service quality.

Experience

2+ years of experience in a technical role within a decentralized support environment
Demonstrated ability to handle multiple tickets simultaneously while maintaining a positive and helpful attitude.

Technical Expertise

Desktop Support: Foundational knowledge of Windows OS and basic macOS navigation and software installation.
Systems and applications: Familiarity with Google Workspace and Microsoft 365, including account troubleshooting.
Connectivity and Troubleshooting Basics: Understanding of basic networking, Wi-Fi connectivity, hardware setup, and troubleshooting, and MDM management.

Soft Skills

Consultative Approach: Understand business challenges on how technology can improve their specific workflows.
Grace Under Fire: Ability to navigate high-pressure system outages or executive-level emergencies with a calm, decisive demeanor.
Documentation: Ability to write comprehensive Standard Operating Procedures (SOPs) for both technical staff and end-users.

Why This Role Matters

As an IT Field Support Analyst, you are the frontline of technical reliability. By combining help desk efficiency with a "roll up your sleeves" field service approach, you ensure our technology stays running smoothly so our people can focus on what they do best.

Job ID:

R40003

Job Profile:

Field Support Analyst - S

Job Country:

Canada

Apply About employer

More about this job

Responsibilities

Provide in-person and remote Tier 1-2 support, troubleshoot hardware and software issues, manage service requests, and deploy and configure computers and mobile devices. Travel to branch offices for repairs and installations, guide users, and escalate recurring issues to improve service quality.

Requirements

Requires at least two years of technical experience in a decentralized support environment and the ability to manage multiple tickets while maintaining a helpful attitude. Candidates should have foundational Windows and macOS knowledge, familiarity with Google Workspace and Microsoft 365, basic networking and MDM knowledge, and strong communication and documentation skills.

Skills

Tier 1-2 Troubleshooting
Desktop Support
Windows
macOS
Google Workspace
Microsoft 365
Account Troubleshooting
Basic Networking
Wi-Fi Troubleshooting
Mobile Device Management
Hardware Setup
Device Imaging and Deployment
Incident Management
Ticket Management
Customer Service
Standard Operating Procedures

Visa sponsorship

Not detected in the job text

Keywords

IT Field Support
Help Desk
Tier 1-2 Support
Hardware Troubleshooting
Software Troubleshooting
Windows
macOS
Google Workspace
Microsoft 365
Networking
Wi-Fi
Mobile Device Management
Printers
Peripheral Devices
Laptop Deployment
Desktop Deployment
Mobile Device Deployment
Device Imaging
Hardware Installation
Cable Management
Incident Management
Service Requests
Ticket Management
Service-Level Agreements
End-User Support
Standard Operating Procedures
Decentralized Support
Branch Offices

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