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Added 8 mins ago
PC
receptionist
Paris Cosmetology
Winnipeg, MB
- From $16.4 CAD / hour
- Full-time
- On-site
…inside and outside of work *Qualifications* * Previous front desk, reception, customer service, or administrative experience is an asset * Experience using booking software or scheduling…
Added 9 mins ago
IN
patient care coordinator
Integrative Naturopthic Medical Centre
Langley, BC
- $24 to $26 CAD / hour
- Part-time
- On-site
…the root of chronic illness and disease. Our fast paced front desk and administrative team takes pride in our one of a kind customer service that goes above and beyond. Our team is…
Added 10 mins ago
PH
front desk agent
Prestige Hotels and Resorts
Kamloops, BC
- From $19 CAD / hour
- Full-time
- On-site
Added 19 mins ago
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(CAN) General Merchandise Associate
Walmart
Port Coquitlam, BC
- Part-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 19 mins ago
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(CAN) General Merchandise Associate
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Spruce Grove, AB
- Part-time
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Edmonton, AB
- Part-time
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Added 19 mins ago
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Kimberley, BC
- Full-time
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Added 25 mins ago
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office receptionist
Aggarwal health and wellness centre
Surrey, BC
- From $18.25 CAD / hour
- Part-time
- On-site
…for our clients and visitors, providing exceptional customer service while managing the front desk operations. This role is essential in maintaining a welcoming environment and ensuring…
Added 26 mins ago
ZR
Part time Front Desk Receptionist
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Scarborough, ON
- From $17.6 CAD / hour
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Added 49 mins ago
WC
(CAN) PT General Merchandise Associate
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Added 49 mins ago
(CAN) General Merchandise Associate - Part time Hillside
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Victoria, BC
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Added 49 mins ago
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(CAN) General Merchandise Associate
Walmart Canada
Grande Prairie, AB
- Full-time
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Added 49 mins ago
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(CAN) General Merchandise Associate
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Saskatoon, SK
- Full-time
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Added 53 mins ago
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Added 1 hour ago
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dental receptionist
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Toronto, ON
- $18 to $23 CAD / hour
- Full-time
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Added 1 hour ago
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General Merchandise Associate
Walmart
Ottawa, ON
- Part-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 1 hour ago
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(CAN) Customer Service Desk Associate
Walmart
Bracebridge, ON
- Part-time
Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and…
Added 1 hour ago
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General Merchandise Associate
Walmart
Cranbrook, BC
- Part-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 1 hour ago
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(CAN) General Merchandise Associate
Walmart
Fort McMurray, AB
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 1 hour ago
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General Merchandise Associate
Walmart
Kitchener, ON
- Part-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 1 hour ago
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(CAN) General Merchandise Associate
Walmart
London, ON
- Part-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 1 hour ago
W
(CAN) Customer Service Desk Associate
Walmart
Fort McMurray, AB
- Full-time
Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and…

GFL - Sewer Technologies Division

Field Support Analyst

Vaughan, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: 2+ years of experience in a technical role within a decentralized support environment
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Summary

Reporting to the ITSS Regional Manager, the IT Field Support Analyst provides essential technical support by balancing on-site field service and remote help desk assistance. In this entry-level role, you are the first point of contact for technical issues, responsible for troubleshooting hardware and software problems, fulfilling service requests, and ensuring our business units remain productive. You are a dedicated team player who values technical growth and delivering a helpful, professional service experience to all employees.

Job Responsibilities

Helpdesk Operations & Field Support

Tier 1-2 Troubleshooting: Provide in-person and remote support for common hardware, software, printers and peripheral issues, resolving tickets within established service levels.
Deployment & Setup: Assist with imaging, configuring, and deploying new laptops, desktops, and mobile devices at various site locations.
On-Site Dispatch: Travel to branch offices to perform physical repairs, cable management, and hardware installations that cannot be handled remotely.

Business Relations & Service Excellence

Service Request & Incident Management: Manage the end-to-end lifecycle of user requests, from initial intake and categorization to resolution and closure.
Customer Care and Feedback: Guide end-users on basic system functionality and best practices. Actively listen to user concerns and escalate recurring issues to seniors analysts to help improve service quality.

Experience

Job Requirements

2+ years of experience in a technical role within a decentralized support environment
Demonstrated ability to handle multiple tickets simultaneously while maintaining a positive and helpful attitude.

Technical Expertise

Desktop Support: Foundational knowledge of Windows OS and basic macOS navigation and software installation.
Systems and applications: Familiarity with Google Workspace and Microsoft 365, including account troubleshooting.
Connectivity and Troubleshooting Basics: Understanding of basic networking, Wi-Fi connectivity, hardware setup, and troubleshooting, and MDM management.

Soft Skills

Consultative Approach: Understand business challenges on how technology can improve their specific workflows.
Grace Under Fire: Ability to navigate high-pressure system outages or executive-level emergencies with a calm, decisive demeanor.
Documentation: Ability to write comprehensive Standard Operating Procedures (SOPs) for both technical staff and end-users.

Why This Role Matters

As an IT Field Support Analyst, you are the frontline of technical reliability. By combining help desk efficiency with a "roll up your sleeves" field service approach, you ensure our technology stays running smoothly so our people can focus on what they do best.

Job Responsibilities

Helpdesk Operations & Field Support

Tier 1-2 Troubleshooting: Provide in-person and remote support for common hardware, software, printers and peripheral issues, resolving tickets within established service levels.
Deployment & Setup: Assist with imaging, configuring, and deploying new laptops, desktops, and mobile devices at various site locations.
On-Site Dispatch: Travel to branch offices to perform physical repairs, cable management, and hardware installations that cannot be handled remotely.

Business Relations & Service Excellence

Service Request & Incident Management: Manage the end-to-end lifecycle of user requests, from initial intake and categorization to resolution and closure.
Customer Care and Feedback: Guide end-users on basic system functionality and best practices. Actively listen to user concerns and escalate recurring issues to seniors analysts to help improve service quality.

Experience

2+ years of experience in a technical role within a decentralized support environment
Demonstrated ability to handle multiple tickets simultaneously while maintaining a positive and helpful attitude.

Technical Expertise

Desktop Support: Foundational knowledge of Windows OS and basic macOS navigation and software installation.
Systems and applications: Familiarity with Google Workspace and Microsoft 365, including account troubleshooting.
Connectivity and Troubleshooting Basics: Understanding of basic networking, Wi-Fi connectivity, hardware setup, and troubleshooting, and MDM management.

Soft Skills

Consultative Approach: Understand business challenges on how technology can improve their specific workflows.
Grace Under Fire: Ability to navigate high-pressure system outages or executive-level emergencies with a calm, decisive demeanor.
Documentation: Ability to write comprehensive Standard Operating Procedures (SOPs) for both technical staff and end-users.

Why This Role Matters

As an IT Field Support Analyst, you are the frontline of technical reliability. By combining help desk efficiency with a "roll up your sleeves" field service approach, you ensure our technology stays running smoothly so our people can focus on what they do best.

Job ID:

R40003

Job Profile:

Field Support Analyst - S

Job Country:

Canada

Apply About employer

More about this job

Responsibilities

Provide in-person and remote Tier 1-2 support, troubleshoot hardware and software issues, manage service requests, and deploy and configure computers and mobile devices. Travel to branch offices for repairs and installations, guide users, and escalate recurring issues to improve service quality.

Requirements

Requires at least two years of technical experience in a decentralized support environment and the ability to manage multiple tickets while maintaining a helpful attitude. Candidates should have foundational Windows and macOS knowledge, familiarity with Google Workspace and Microsoft 365, basic networking and MDM knowledge, and strong communication and documentation skills.

Skills

Tier 1-2 Troubleshooting
Desktop Support
Windows
macOS
Google Workspace
Microsoft 365
Account Troubleshooting
Basic Networking
Wi-Fi Troubleshooting
Mobile Device Management
Hardware Setup
Device Imaging and Deployment
Incident Management
Ticket Management
Customer Service
Standard Operating Procedures

Visa sponsorship

Not detected in the job text

Keywords

IT Field Support
Help Desk
Tier 1-2 Support
Hardware Troubleshooting
Software Troubleshooting
Windows
macOS
Google Workspace
Microsoft 365
Networking
Wi-Fi
Mobile Device Management
Printers
Peripheral Devices
Laptop Deployment
Desktop Deployment
Mobile Device Deployment
Device Imaging
Hardware Installation
Cable Management
Incident Management
Service Requests
Ticket Management
Service-Level Agreements
End-User Support
Standard Operating Procedures
Decentralized Support
Branch Offices

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