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Added 43 mins ago
FH
Business Analyst
Fraser Health
New Westminster, BC
- Full-time
Bring your demonstrated leadership and consultation skills to this exciting opportunity as a Business Analyst, Fraser Health's Accounts Receivable and Payroll team. In this role, you will…
Added 43 mins ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
We are hiring for a Full Time Business Analyst.
Added 43 mins ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
We are hiring for a Full Time Business Analyst.
Added 1 hour ago
TC
Waterfall Analyst, Waterfall Ancillary Services
The Citco Group Limited
Toronto, ON
- $68,000 to $86,000 CAD / year
- Full-time
Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under…
Added 1 hour ago
YO
Financial Analyst, Funded Programs
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Full-time
Reporting to the Controller, the Financial Analyst, Funded Programs is responsible for the financial administration, analysis, and reporting of contracts and contribution agreements funded…
Added 1 hour ago
R&
End User Systems Support Specialist
Robertson & Company Ltd.
Toronto, ON
- Full-time
Internal: Collaborate with staff across the local office and IT team members in other locations as required.
Added 2 hours ago
UA
Senior Analyst
U3 Advisors
Cambridge, ON
- Full-time
The Senior Analyst will work across a diverse range of projects with senior staff and teams, providing support for project management, research, and analysis.
Added 2 hours ago
IB
Senior Business Analyst, Salesforce
IVEY BUSINESS SCHOOL FOUNDATION
London, ON
- $85,309 to $106,636 CAD / year
- Full-time
- Contract
Continuously researching new technologies and approaches, the Senior Business Analyst ensures that Ivey’s technology solutions remain modern and optimized to provide the best experience for…
Added 3 hours ago
AH
Administrative Support IV
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
…Access and Disclosure is seeking an Access and Disclosure (A&D) Analyst to join our team. In this role, you will provide essential support to facilitate the secure, accurate and compliant…
Added 3 hours ago
H
Business Analyst
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
The Saskatchewan Health Authority (SHA) is the largest employer in Saskatchewan, employing more than 45,000 staff in a dynamic healthcare environment. The Saskatchewan Health Authority…
Added 4 hours ago
CO
financial analyst
City of Nanaimo
Nanaimo, BC
- From $57.96 CAD / hour
- Full-time
- On-site
Added 4 hours ago
FV
Environmental Policy Analyst (Solid Waste)
Fraser Valley Regional District
Chilliwack, BC
- From $51.3 CAD / hour
- Full-time
- On-site
Environmental Policy Analyst (Solid Waste)(FULL-TIME)Competition #2026-41October 6, 2026The Fraser Valley Regional District is a local government that delivers over 100 services to…
Added 5 hours ago
UO
Business Analyst
University of Prince Edward Island
Charlottetown, PE
- Full-time
The University of Prince Edward Island is seeking a Business Analyst to support strategic finance initiatives focused on process improvement, system enhancement, and digital transformation.…
Added 5 hours ago
DC
QA Analyst
Dover Corporation
Mississauga, ON
- Full-time
As a QA Analyst your day your day-to-day job responsibilities will involve:
Added 5 hours ago
AG
Senior Financial Planning & Analysis Analyst
Adelphi Group
Toronto, ON
- Full-time
The role of Senior Financial Planning & Analysis Analyst handles the planning and monthly financial management process for one Omnicom Media agency. The role is responsible for identifying,…
Added 5 hours ago
Manager, Corporate Reporting
Health Sciences North
ON · Sudbury, ON
Lead, develop and support the Financial Analyst and Junior Accountant team, including workload planning, assignment of Finance-wide priorities and projects, performance development and…
Added 5 hours ago
Manager, Corporate Reporting
Health Sciences North
ON · Sudbury, ON
Lead, develop and support the Financial Analyst and Junior Accountant team, including workload planning, assignment of Finance-wide priorities and projects, performance development and…
Added 6 hours ago
O
IT Analyst
Onterris
Guelph, ON · CAN-Ontario-Guelph
- Full-time
As a key member of the Enterprise Technology team, the IT Analyst will be responsible for overseeing the client computer systems and serving as the first line of support as tickets come…
Added 6 hours ago
SJ
Financial Analyst Payroll
St. Joseph's Healthcare Hamilton
Hamilton, ON
- Full-time
Reporting to the Supervisor of Payroll Services, the Financial Analyst, Payroll supports both Compensation and Benefit functions within the payroll department and plays an integral role in…
Added 6 hours ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Calgary, AB · Kelowna, BC · Prince George, BC · Vancouver, BC · Victoria, BC · St. John's, NL · Halifax, NS · Hamilton, ON · Ottawa, ON · Montreal, QC · Quebec, QC
- $52,000 to $59,000 CAD / year
- Full-time
Job Title: Analyst Insights and Pipeline Management
Added 6 hours ago
OC
Senior Analyst, SAP Ariba
Optis Consulting
Vancouver, BC
- Full-time
Toronto, Calgary, or Montreal. The Senior Analyst will work as a part of a
Added 6 hours ago
EC
Research Analyst (Contract)
ECO Canada
Calgary, AB
- Contract
As a key member of the Research team, the Research Analyst will be responsible for conducting labour market research, developing competency profiles, preparing and analyzing data, writing…
Added 7 hours ago
SD
Specialist, Virtual Card Services
Shoppers Drug Mart
Mississauga, ON
- Full-time
The Business Analyst is directly responsible for providing troubleshooting and technical assistance for financial assistance programs which simplify complex billing processes for high cost…
Added 7 hours ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 7 hours ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…

GFL - Sewer Technologies Division

Field Support Analyst

Vaughan, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: 2+ years of experience in a technical role within a decentralized support environment
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Summary

Reporting to the ITSS Regional Manager, the IT Field Support Analyst provides essential technical support by balancing on-site field service and remote help desk assistance. In this entry-level role, you are the first point of contact for technical issues, responsible for troubleshooting hardware and software problems, fulfilling service requests, and ensuring our business units remain productive. You are a dedicated team player who values technical growth and delivering a helpful, professional service experience to all employees.

Job Responsibilities

Helpdesk Operations & Field Support

Tier 1-2 Troubleshooting: Provide in-person and remote support for common hardware, software, printers and peripheral issues, resolving tickets within established service levels.
Deployment & Setup: Assist with imaging, configuring, and deploying new laptops, desktops, and mobile devices at various site locations.
On-Site Dispatch: Travel to branch offices to perform physical repairs, cable management, and hardware installations that cannot be handled remotely.

Business Relations & Service Excellence

Service Request & Incident Management: Manage the end-to-end lifecycle of user requests, from initial intake and categorization to resolution and closure.
Customer Care and Feedback: Guide end-users on basic system functionality and best practices. Actively listen to user concerns and escalate recurring issues to seniors analysts to help improve service quality.

Experience

Job Requirements

2+ years of experience in a technical role within a decentralized support environment
Demonstrated ability to handle multiple tickets simultaneously while maintaining a positive and helpful attitude.

Technical Expertise

Desktop Support: Foundational knowledge of Windows OS and basic macOS navigation and software installation.
Systems and applications: Familiarity with Google Workspace and Microsoft 365, including account troubleshooting.
Connectivity and Troubleshooting Basics: Understanding of basic networking, Wi-Fi connectivity, hardware setup, and troubleshooting, and MDM management.

Soft Skills

Consultative Approach: Understand business challenges on how technology can improve their specific workflows.
Grace Under Fire: Ability to navigate high-pressure system outages or executive-level emergencies with a calm, decisive demeanor.
Documentation: Ability to write comprehensive Standard Operating Procedures (SOPs) for both technical staff and end-users.

Why This Role Matters

As an IT Field Support Analyst, you are the frontline of technical reliability. By combining help desk efficiency with a "roll up your sleeves" field service approach, you ensure our technology stays running smoothly so our people can focus on what they do best.

Job Responsibilities

Helpdesk Operations & Field Support

Tier 1-2 Troubleshooting: Provide in-person and remote support for common hardware, software, printers and peripheral issues, resolving tickets within established service levels.
Deployment & Setup: Assist with imaging, configuring, and deploying new laptops, desktops, and mobile devices at various site locations.
On-Site Dispatch: Travel to branch offices to perform physical repairs, cable management, and hardware installations that cannot be handled remotely.

Business Relations & Service Excellence

Service Request & Incident Management: Manage the end-to-end lifecycle of user requests, from initial intake and categorization to resolution and closure.
Customer Care and Feedback: Guide end-users on basic system functionality and best practices. Actively listen to user concerns and escalate recurring issues to seniors analysts to help improve service quality.

Experience

2+ years of experience in a technical role within a decentralized support environment
Demonstrated ability to handle multiple tickets simultaneously while maintaining a positive and helpful attitude.

Technical Expertise

Desktop Support: Foundational knowledge of Windows OS and basic macOS navigation and software installation.
Systems and applications: Familiarity with Google Workspace and Microsoft 365, including account troubleshooting.
Connectivity and Troubleshooting Basics: Understanding of basic networking, Wi-Fi connectivity, hardware setup, and troubleshooting, and MDM management.

Soft Skills

Consultative Approach: Understand business challenges on how technology can improve their specific workflows.
Grace Under Fire: Ability to navigate high-pressure system outages or executive-level emergencies with a calm, decisive demeanor.
Documentation: Ability to write comprehensive Standard Operating Procedures (SOPs) for both technical staff and end-users.

Why This Role Matters

As an IT Field Support Analyst, you are the frontline of technical reliability. By combining help desk efficiency with a "roll up your sleeves" field service approach, you ensure our technology stays running smoothly so our people can focus on what they do best.

Job ID:

R40003

Job Profile:

Field Support Analyst - S

Job Country:

Canada

Apply About employer

More about this job

Responsibilities

Provide in-person and remote Tier 1-2 support, troubleshoot hardware and software issues, manage service requests, and deploy and configure computers and mobile devices. Travel to branch offices for repairs and installations, guide users, and escalate recurring issues to improve service quality.

Requirements

Requires at least two years of technical experience in a decentralized support environment and the ability to manage multiple tickets while maintaining a helpful attitude. Candidates should have foundational Windows and macOS knowledge, familiarity with Google Workspace and Microsoft 365, basic networking and MDM knowledge, and strong communication and documentation skills.

Skills

Tier 1-2 Troubleshooting
Desktop Support
Windows
macOS
Google Workspace
Microsoft 365
Account Troubleshooting
Basic Networking
Wi-Fi Troubleshooting
Mobile Device Management
Hardware Setup
Device Imaging and Deployment
Incident Management
Ticket Management
Customer Service
Standard Operating Procedures

Visa sponsorship

Not detected in the job text

Keywords

IT Field Support
Help Desk
Tier 1-2 Support
Hardware Troubleshooting
Software Troubleshooting
Windows
macOS
Google Workspace
Microsoft 365
Networking
Wi-Fi
Mobile Device Management
Printers
Peripheral Devices
Laptop Deployment
Desktop Deployment
Mobile Device Deployment
Device Imaging
Hardware Installation
Cable Management
Incident Management
Service Requests
Ticket Management
Service-Level Agreements
End-User Support
Standard Operating Procedures
Decentralized Support
Branch Offices

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