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Added 3 mins ago
SD
Pharmacy Assistant
Shoppers Drug Mart
Mississauga, ON
- Full-time
Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.
Added 3 mins ago
SD
Senior Manager, Learning, Development and Engagement
Shoppers Drug Mart
Toronto, ON
- Full-time
The Senior Manager, Learning, Development & Engagement will help strengthen leadership, collaboration, communication and engagement across Central Pharmacy Services. This role shapes and…
Added 4 mins ago
MT
Senior Azure engineer
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
- Full-time
The Senior Azure Engineer (Azure Consultant) is a key technical role responsible for designing, delivering, and supporting modern cloud and hybrid IT platforms for our customers. This…
Added 4 mins ago
MT
Senior Infrastructure Engineer (Linux & Cloud Automation)
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
- Full-time
You will own the end-to-end patching lifecycle for Linux server estates using Ansible, and manage Azure Update Manager policies for Linux VMs across Azure. You will manage and remediate…
Added 4 mins ago
MT
Infrastructure Engineer
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
- Full-time
…24×7 P1 incident response coverage. The role demands strong technical foundations across both Microsoft Azure and VMware virtualization platforms along with a disciplined approach to ITSM…
Added 6 mins ago
SD
Nurse Case Manager
Shoppers Drug Mart
Mississauga, ON
- Full-time
The Nurse Case Manager will respond to patient inquiries, maintain a patient caseload, utilize effective communication skills, and effective problem-solving abilities, both in a team…
Added 6 mins ago
SD
Nurse Case Manager
Shoppers Drug Mart
Burnaby, BC
- Full-time
The Nurse Case Manager will respond to patient inquiries, maintain a patient caseload, utilize effective communication skills, and effective problem-solving abilities, both in a team…
Added 6 mins ago
W
Principal Mining Engineer
Worley
Markham, ON · Oakville, ON
- Full-time
Provide technical and consulting services to mining clients.
Added 6 mins ago
EC
PBRC Technician
Eaton Corporation
Kitchener, ON
- Full-time
Ability to read and understand complex blueprints, schematics, parts lists, and additional technical materials.
Added 14 mins ago
CA
Motorsports Service Advisor
Centennial Auto Group
Summerside, PE
- Full-time
…explaining estimates, pricing, and required work. You combine technical curiosity with exceptional customer service, organization, accuracy, and a genuine commitment to helping customers…
Added 17 mins ago
TP
Sales Representative
Target Products Ltd.
Calgary, AB
- $70,000 to $80,000 CAD / year
- Full-time
- On-site
…out of Calgary, Alberta and will report to the Western Sales Manager-Consumer Division. You must possess a positive attitude and work independently to achieve performance goals that…
Added 19 mins ago
SM
Business Development Manager
Swish Maintenance Limited
Barrie, ON
- Full-time
The Business Development Manager is responsible for growing the Swish brand, by facilitating new business growth and onboarding new customers through the actions of prospecting and…
Added 19 mins ago
WC
Project Manager
Wealthridge Construction Ltd.
Timmins, ON
- Full-time
Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
Added 19 mins ago
RG
MAINTENANCE TECHNICIAN
Rank Group
Halifax, NS
- Full-time
Promptly attend to all Tenant service requests as directed by the Property Manager or Chief Building Engineer
Added 19 mins ago
R
Senior Manager, Content Development and Production (French Services) (On Site)
Radio-Canada
Saguenay, QC
- Full-time
Radio-Canada’s multimedia station in Saguenay is seeking a Senior Manager, Content Development and Production. Reporting to and working collaboratively with regional leadership, you will…
Added 19 mins ago
TG
CAD Designer – Intermediate (Technical Lead)
Trulite Glass & Aluminum Solutions
Vaughan, ON
- $55,000 to $65,000 CAD / year
- Full-time
Trulite Glass and Aluminum is currently looking for a: CAD Designer – Intermediate (Technical Lead)
Added 19 mins ago
AS
Design Engineering Manager, Integrated Automation & Control Solution
Arrow Speed Controls
Richmond, BC
- Full-time
The Engineering Manager directs the regional and global strategy for our power electrical, automation, and controls engineering department. This role oversees the comprehensive design…
Added 19 mins ago
AI
Production Supervisor
Aversan Inc.
Montreal, QC
- Full-time
Monitors and manages overall employee performance including technical quality, cost and schedule effectiveness and attendance.
Added 19 mins ago
CO
IS Support Technician
City of Vernon
Vernon, BC
- From $39.51 CAD / hour
- Full-time
- On-site
…Hourly Rate:39.51 Minimum Weekly Hours:35 Reporting to the Manager, Enterprise Support, this position provides basic to intermediate technical support for end users and a variety of general…
Added 21 mins ago
MI
Specialist, Environmental, Health & Safety
MasterBrand, Inc.
Winnipeg, MB
- Full-time
Reporting to the Manager, Health & Safety, the Specialist manages assigned program activities, conducts inspections, supports investigations, and delivers safety training. The role requires…
Added 22 mins ago
CO
Manager Plumbing and Gas
City of Vancouver
Vancouver, BC
- From $129,375 CAD / year
- Full-time
- On-site
Manager Plumbing and GasRequisition ID: 47446 OrganizationVancouver is consistently ranked as one of the world?s most liveable and environmentally sustainable cities. Recognized among BC?s…
Added 30 mins ago
GD
Agricultural Equipment Technician
Green Diamond Equipment
Alberton, PE
- Full-time
…equipment. May require some direction or guidance from the Service…
Added 33 mins ago
CO
Mechanic
City of Charlottetown
Charlottetown, PE
- Full-time
This is a responsible position requiring technical knowledge in the maintenance and repair of all fleet equipment with an emphasis on heavy equipment and trucks. The Mechanic shall be…
Added 36 mins ago
CR
maintenance manager
Courtenay Return It Depot
Courtenay, BC
- Full-time
Supervise activities of other technical sales specialists
Added 36 mins ago
GI
Quality Coordinator
Green Infrastructure Partners
Caledon, ON · Mississauga, ON · Perdue Court, Caledon, ON
- Full-time
…a best-for-project vision. Reporting to the Quality/Project Manager, you will play a pivotal role in servicing major projects related to inspection and testing of construction materials…

GFL - Sewer Technologies Division

Field Support Analyst

Vaughan, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: 2+ years of experience in a technical role within a decentralized support environment
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Summary

Reporting to the ITSS Regional Manager, the IT Field Support Analyst provides essential technical support by balancing on-site field service and remote help desk assistance. In this entry-level role, you are the first point of contact for technical issues, responsible for troubleshooting hardware and software problems, fulfilling service requests, and ensuring our business units remain productive. You are a dedicated team player who values technical growth and delivering a helpful, professional service experience to all employees.

Job Responsibilities

Helpdesk Operations & Field Support

Tier 1-2 Troubleshooting: Provide in-person and remote support for common hardware, software, printers and peripheral issues, resolving tickets within established service levels.
Deployment & Setup: Assist with imaging, configuring, and deploying new laptops, desktops, and mobile devices at various site locations.
On-Site Dispatch: Travel to branch offices to perform physical repairs, cable management, and hardware installations that cannot be handled remotely.

Business Relations & Service Excellence

Service Request & Incident Management: Manage the end-to-end lifecycle of user requests, from initial intake and categorization to resolution and closure.
Customer Care and Feedback: Guide end-users on basic system functionality and best practices. Actively listen to user concerns and escalate recurring issues to seniors analysts to help improve service quality.

Experience

Job Requirements

2+ years of experience in a technical role within a decentralized support environment
Demonstrated ability to handle multiple tickets simultaneously while maintaining a positive and helpful attitude.

Technical Expertise

Desktop Support: Foundational knowledge of Windows OS and basic macOS navigation and software installation.
Systems and applications: Familiarity with Google Workspace and Microsoft 365, including account troubleshooting.
Connectivity and Troubleshooting Basics: Understanding of basic networking, Wi-Fi connectivity, hardware setup, and troubleshooting, and MDM management.

Soft Skills

Consultative Approach: Understand business challenges on how technology can improve their specific workflows.
Grace Under Fire: Ability to navigate high-pressure system outages or executive-level emergencies with a calm, decisive demeanor.
Documentation: Ability to write comprehensive Standard Operating Procedures (SOPs) for both technical staff and end-users.

Why This Role Matters

As an IT Field Support Analyst, you are the frontline of technical reliability. By combining help desk efficiency with a "roll up your sleeves" field service approach, you ensure our technology stays running smoothly so our people can focus on what they do best.

Job Responsibilities

Helpdesk Operations & Field Support

Tier 1-2 Troubleshooting: Provide in-person and remote support for common hardware, software, printers and peripheral issues, resolving tickets within established service levels.
Deployment & Setup: Assist with imaging, configuring, and deploying new laptops, desktops, and mobile devices at various site locations.
On-Site Dispatch: Travel to branch offices to perform physical repairs, cable management, and hardware installations that cannot be handled remotely.

Business Relations & Service Excellence

Service Request & Incident Management: Manage the end-to-end lifecycle of user requests, from initial intake and categorization to resolution and closure.
Customer Care and Feedback: Guide end-users on basic system functionality and best practices. Actively listen to user concerns and escalate recurring issues to seniors analysts to help improve service quality.

Experience

2+ years of experience in a technical role within a decentralized support environment
Demonstrated ability to handle multiple tickets simultaneously while maintaining a positive and helpful attitude.

Technical Expertise

Desktop Support: Foundational knowledge of Windows OS and basic macOS navigation and software installation.
Systems and applications: Familiarity with Google Workspace and Microsoft 365, including account troubleshooting.
Connectivity and Troubleshooting Basics: Understanding of basic networking, Wi-Fi connectivity, hardware setup, and troubleshooting, and MDM management.

Soft Skills

Consultative Approach: Understand business challenges on how technology can improve their specific workflows.
Grace Under Fire: Ability to navigate high-pressure system outages or executive-level emergencies with a calm, decisive demeanor.
Documentation: Ability to write comprehensive Standard Operating Procedures (SOPs) for both technical staff and end-users.

Why This Role Matters

As an IT Field Support Analyst, you are the frontline of technical reliability. By combining help desk efficiency with a "roll up your sleeves" field service approach, you ensure our technology stays running smoothly so our people can focus on what they do best.

Job ID:

R40003

Job Profile:

Field Support Analyst - S

Job Country:

Canada

Apply About employer

More about this job

Responsibilities

Provide in-person and remote Tier 1-2 support, troubleshoot hardware and software issues, manage service requests, and deploy and configure computers and mobile devices. Travel to branch offices for repairs and installations, guide users, and escalate recurring issues to improve service quality.

Requirements

Requires at least two years of technical experience in a decentralized support environment and the ability to manage multiple tickets while maintaining a helpful attitude. Candidates should have foundational Windows and macOS knowledge, familiarity with Google Workspace and Microsoft 365, basic networking and MDM knowledge, and strong communication and documentation skills.

Skills

Tier 1-2 Troubleshooting
Desktop Support
Windows
macOS
Google Workspace
Microsoft 365
Account Troubleshooting
Basic Networking
Wi-Fi Troubleshooting
Mobile Device Management
Hardware Setup
Device Imaging and Deployment
Incident Management
Ticket Management
Customer Service
Standard Operating Procedures

Visa sponsorship

Not detected in the job text

Keywords

IT Field Support
Help Desk
Tier 1-2 Support
Hardware Troubleshooting
Software Troubleshooting
Windows
macOS
Google Workspace
Microsoft 365
Networking
Wi-Fi
Mobile Device Management
Printers
Peripheral Devices
Laptop Deployment
Desktop Deployment
Mobile Device Deployment
Device Imaging
Hardware Installation
Cable Management
Incident Management
Service Requests
Ticket Management
Service-Level Agreements
End-User Support
Standard Operating Procedures
Decentralized Support
Branch Offices

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