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Added 2 mins ago
TC
Senior Data Engineer - Partnership Intelligence
Two Circles
Vancouver, BC
- Full-time
Two Circles is looking for a Lead Data Engineer to join our dynamic KORE Intelligence Platform team. In this role, you'll be a key part of our Partnership Intelligence > Measurement Team…
Added 2 mins ago
DI
Solutions Architect
Dawn InfoTek
Toronto, ON
- Contract
…Solutions Architect will collaborate with business stakeholders, product owners, engineering teams, security architects, and enterprise architecture teams to deliver secure, scalable, and…
Added 2 mins ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
Commission: Commissions are earned on each sale based on product type:
Added 2 mins ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Chit Chats
Calgary, AB
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 2 mins ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 32 mins ago
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Customer Success Manager
Haystack
Canada
- Full-time
We're hiring for a Customer Success Manager to lead a regional team focused on driving engagement, adoption, and retention across a large volume of enterprise accounts. This leadership…
Added 32 mins ago
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Senior Manager, FP&A
Vaco
Markham, ON
- $140,000 to $155,000 CAD / year
- Full-time
Lead budgeting, forecasting, multi-year planning, management reporting, and financial analysis across multiple corporate functions
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
H
VP of Marketing
Haystack
Canada
- Full-time
An enterprise technology company is seeking a Global VP Marketing to lead its worldwide marketing strategy and organization during its next phase of growth. This leadership role involves…
Added 1 hour ago
H
Sales Representative
Haystack
Canada
- Full-time
Lead discovery conversations and product demonstrations to articulate platform advantages clearly
Added 1 hour ago
DI
AWS CloudOps Manager (1899) $150K
Direct IT Recruiting Inc.
Mississauga, ON
- Full-time
We are seeking an AWS CloudOps Manager to lead the availability, performance, security, and cost efficiency of our cloud infrastructure. This role combines hands-on technical leadership…
Added 1 hour ago
Retail Temporary Keyholder, Maje, Royalmount, Montreal
SMCP NORTH AMERICA (US, CANADA)
Montreal, QC
…innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a…
Added 1 hour ago
HT
Test Engineering Technologist - Process Packaging
Husky Technologies
Bolton, ON
- Full-time
To accelerate time-to-market with effective solutions that keep our customers in the lead, we leverage a powerful risk prioritized product development process. The Test Engineering…
Added 1 hour ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 1 hour ago
HT
Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 1 hour ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 1 hour ago
HT
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 1 hour ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Chit Chats
Toronto, ON
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 2 hours ago
GC
Senior Manager Media and Business Development
geekspeak Commerce
Whitby, ON
- Full-time
Founded in 2003, we're a Canadian e-commerce agency with a team of specialists across product data, content, photography, syndication and media. We support brands, retailers and…
Added 2 hours ago
K
Store Manager - Lime Ridge Mall (New Store Opening!)
Knix
Hamilton, ON
- Full-time
We’re opening the doors to our newest retail location and looking for a dynamic Store Manager to lead the charge. This is your opportunity to build and inspire a team from the ground up,…
Added 2 hours ago
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Senior Product Manager
Aviso
Toronto, ON
- $120,000 to $135,000 CAD / year
- Full-time
Reporting to the Director of Product Management, the Senior Product Manager will lead the Advisor Hub product family and directly own Advisor Hub ACP, which serves advisors at ACP…
Added 2 hours ago
K
Store Manager - Lime Ridge Mall (New Store Opening!)
Knix
Hamilton, ON
- Full-time
We’re opening the doors to our newest retail location and looking for a dynamic Store Manager to lead the charge. This is your opportunity to build and inspire a team from the ground up,…
Added 2 hours ago
AS
Senior Data Engineer
AgileGrid Solutions
Canada
- Full-time
…resolution, and perform regression testing to help maintain product quality. Lead process improvement initiatives that strengthen delivery and deployment capabilities. Build frameworks,…
Added 2 hours ago
AS
Lead Application Developer
AgileGrid Solutions
Canada
- Full-time
Senior Full-Stack Application Development Lead

GFT Technologies SE

Senior Conversation Designer, AI & Virtual Agents

Toronto, ON, M5J 2P1, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 10, 2026
Experience: 4+ years of experience in Conversation Design, Conversational AI, Content Design, UX Writing, Service Design, or a related field
Posting language: English
Posted: Aug 27, 2026

Original job description

Shape the Future of Customer Conversations

We're looking for a Senior Conversation Designer to lead the design of intelligent, human-centred conversational experiences across virtual agents, chatbots, voicebots, and AI-powered service channels.In this role, you'll transform complex business processes into simple, intuitive conversations that help customers and employees get what they need quickly and effortlessly. You'll work at the intersection of customer experience, content design, AI, and service innovation, partnering with cross-functional teams to deliver scalable, accessible, and trusted digital experiences.

What You'll Do

Design end-to-end conversational experiences across voice, chat, messaging, and virtual agent channels

Lead discovery workshops to understand user needs, business goals, policies, and service requirements

Create conversation flows, intents, prompts, escalation paths, authentication journeys, and handoff experiences

Develop clear, inclusive, plain-language content that drives engagement and task completion

Partner with product, UX, operations, technology, and business teams to bring designs to life

Conduct usability testing and analyse conversation data to continuously improve performance and customer outcomes

Establish and evolve conversation design standards, reusable patterns, and best practices

Coach and influence teams on effective conversational AI design without direct people management responsibilities

What You Bring

4+ years of experience in Conversation Design, Conversational AI, Content Design, UX Writing, Service Design, or a related field

Experience delivering at least one production chatbot, voicebot, virtual agent, or conversational AI solution

Strong skills in conversation architecture, intent design, prompt writing, error handling, fallback strategies, and agent handoffs

Experience conducting discovery, prototyping, user testing, and post-launch optimisation

Exceptional writing skills with a passion for plain language and customer-centred design

Ability to translate complex processes and business rules into intuitive conversational experiences

Strong collaboration and stakeholder management skills

Nice to Have

Experience with Genesys Cloud, Genesys AI Studio, or similar conversational AI platforms

Background in regulated industries such as insurance, healthcare, public sector, or financial servicesKnowledge of accessibility standards, responsible AI practices, and conversational analytics

Experience designing both voice and digital conversational experiences

Bilingual English/French capabilities

Proposed salary : 100k to 130k

Apply About employer

More about this job

Responsibilities

Lead the design of intelligent, human-centered conversational experiences across voice, chat, and virtual agent channels. Partner with cross-functional teams to translate complex business processes into intuitive, scalable, and accessible digital conversations.

Requirements

Requires 4+ years of experience in Conversation Design, Conversational AI, or related fields with a proven track record of delivering production-ready conversational solutions. Strong skills in conversation architecture, intent design, and stakeholder collaboration are essential for this role.

Skills

Conversation Design
Conversational AI
Content Design
UX Writing
Service Design
Chatbot Development
Voicebot Development
Intent Design
Prompt Writing
Usability Testing
Stakeholder Management
Genesys Cloud
Genesys AI Studio
Accessibility Standards
Conversational Analytics

Visa sponsorship

Not detected in the job text

Keywords

Conversation Design
Conversational AI
Virtual Agents
Chatbots
Voicebots
UX Writing
Content Design
Service Design
Genesys Cloud
Genesys AI Studio
Accessibility
Responsible AI
Conversational Analytics
User Testing
Prototyping
Discovery Workshops
Insurance
Healthcare
Financial Services
Public Sector

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