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Added just now
Manufacturing Engineering
BWXT
Peterborough, ON
…delivery tooling sold around the world. We are the original designer of the automated systems that allow 24/7 on power refueling of CANDU reactors and aim to solve some of the Nuclear…
Added 15 mins ago
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Senior Product Designer
Mission.dev
ON · Ontario, Canada
- $180,000 to $250,000 USD / year
- Full-time
As a Product Designer, you will own the entire user experience, translating complex AI workflows into intuitive interfaces. You will be responsible for the full product lifecycle, from…
Added 15 mins ago
K
Senior Piping Designer
Kent
Calgary, AB
- Full-time
Kent is looking for a Senior Piping Designer to join our Engineering team in Calgary. The successful candidate will provide senior-level piping design expertise and produce safe, accurate,…
Added 15 mins ago
SI
Senior Data Architect
Siri InfoSolutions, Inc.
Toronto, ON
- $90 to $100 CAD / hour
- Contract
Experience with ERwin, Power Designer, Visio, or equivalent modelling tools.
Added 1 hour ago
M
RQ11309 - Solutions Designer - Senior
Maarut
Toronto, ON
- Contract
Added 1 hour ago
T
Senior Solutions Designer – Oracle Siebel CRM / Adobe AEM
ThoughtStorm
Toronto, ON
- Contract
We are seeking an experienced Senior Solutions Designer to design and deliver enterprise solutions aligned with business requirements and technical standards.
Added 2 hours ago
7
Senior Brand Designer (8 month Contract)
7shifts
Remote, Canada
- $95,200 to $142,800 CAD / year
- Full-time
- Remote
As a Senior Brand Designer at 7shifts, you'll turn our brand into design that resonates with restaurant operators, across web, campaigns, and everything in between. You'll work closely with…
Added 2 hours ago
CD
Development Team Lead
Curio Digital
Canada
- Full-time
…so you should be as comfortable in a repo as you are in the Designer: Git, pull requests, build pipelines, deploys, DNS, the whole path from local to…
Added 2 hours ago
N
Senior Product Designer
Nascent
Toronto, ON
- Full-time
We’re looking for a Senior Product Designer who owns the design journey from discovery through execution; someone who can take a messy, ambiguous problem and turn it into something clear,…
Added 2 hours ago
L&
Designer senior, chargé(e) de projet
Lambert & Fils
Montreal, QC
- Full-time
Lambert & Fils cherche un ou une designer senior, chargé(e) de projet, pour mener ses projets de luminaires de bout en bout, de l’esquisse jusqu’à la mise en production, et encadrer le…
Added 2 hours ago
TS
Senior Mechanical Designer - Buildings
TalentSphere Staffing Solutions
AB · Edmonton, AB
- Full-time
An established building consulting engineering firm in Edmonton is seeking a Senior Mechanical Designer to provide technical leadership across its building engineering projects.
Added 2 hours ago
PS
Senior Structural Designer
Professional Staffing
Toronto, ON · Etobicoke, ON
- $100,000 to $130,000 CAD / year
- Full-time
I’m currently recruiting for a seasoned Senior Structural Designer with experience in corrugated packaging, POP displays or a related industrial design environment.
Added 2 hours ago
TS
Mechanical Designer / Engineer
TalentSphere Staffing Solutions
AB · Edmonton, AB
- Full-time
An established building consulting engineering firm in Edmonton is looking to add a Mechanical Designer to its growing team. This is an opportunity for a technically minded designer who…
Added 2 hours ago
M
RQ11744 - UX Designer - Senior
Maarut
Toronto, ON
- Contract
accessibility specialists, and testers, the Senior UX Designer translates
Added 2 hours ago
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RQ11738 - Software Developer - Full Stack - Senior
Maarut
Toronto, ON
- Contract
ministry partners, the Senior Software Developer – Full Stack converts approved
Added 2 hours ago
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RQ11739 - Software Developer - Full Stack - Senior
Maarut
Toronto, ON
- Contract
ministry partners, the Senior Software Developer – Full Stack converts approved
Added 3 hours ago
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Senior Manager, Visual Design
Dandy
Remote, Canada
- $140,250 to $170,000 USD / year
- Full-time
- Remote
We’re looking for a Senior Manager of Visual Design to lead and elevate Dandy’s graphic design team. This role will serve as the creative authority and steward of Dandy’s visual identity,…
Added 3 hours ago
I
UX Designer - Senior
isgSearch
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Seeking a Senior UX Designer with 7+ years of experience leading user-centred design for complex digital services and enterprise platforms. The successful candidate will conduct user…
Added 3 hours ago
FT
Senior Electrical Engineer
Foreseeson Technology
Richmond, BC
- Contract
Foreseeson is seeking a Senior Electrical Engineer to lead electrical architecture, hardware design, system integration, and engineering validation throughout the development of this…
Added 3 hours ago
DC
Junior Mechanical CAD Designer - Co-op
Delta Controls
Surrey, BC
- Internship
The Junior Mechanical CAD Designer is trained in Mechanical design and works with Senior Mechanical Designers and Electrical Hardware Designers to fix existing SolidWorks CAD files (3D &…
Added 3 hours ago
AS
Senior Product Designer - Digital Banking & Financial Services (Canada only)
Aequilibrium Software Inc.
Remote, Canada
- $70 to $100 CAD / hour
- Contract
- Remote
Senior Product Designer - Digital Banking & Financial Services
Added 3 hours ago
YE
Senior Mechanical Engineer
YJE Engineering
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…long-term success of every project. We are seeking an experienced Senior Mechanical Engineer to lead the design and delivery of HVAC, Plumbing, and Fire Protection projects across a variety…
Added 3 hours ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
The Senior Designer, Development (Electrical) will be a key contributor to these product development teams, responsible for designing and delivering robust, safe and reliable electrical…
Added 4 hours ago
E
Administrative Assistance, Grid Operations and Transformation
EPCOR
AB · Edmonton, Alberta
- Full-time
Site designer/developer/owner for SharePoint online & teams’ sites. This includes designing and developing the sites to be functional, user friendly, and engaging to staff, and the ongoing…
Added 4 hours ago
S
Junior Architectural Technologist
Stantec
Dartmouth, NS
- Full-time
You will work on tasks under the guidance of an Architect or a Senior Designer. This is an intermediate level Architect Intern design role. You will be designing architectural schematics,…

GFT Technologies SE

Senior Conversation Designer, AI & Virtual Agents

Toronto, ON, M5J 2P1, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 10, 2026
Experience: 4+ years of experience in Conversation Design, Conversational AI, Content Design, UX Writing, Service Design, or a related field
Posting language: English
Posted: Aug 27, 2026

Original job description

Shape the Future of Customer Conversations

We're looking for a Senior Conversation Designer to lead the design of intelligent, human-centred conversational experiences across virtual agents, chatbots, voicebots, and AI-powered service channels.In this role, you'll transform complex business processes into simple, intuitive conversations that help customers and employees get what they need quickly and effortlessly. You'll work at the intersection of customer experience, content design, AI, and service innovation, partnering with cross-functional teams to deliver scalable, accessible, and trusted digital experiences.

What You'll Do

Design end-to-end conversational experiences across voice, chat, messaging, and virtual agent channels

Lead discovery workshops to understand user needs, business goals, policies, and service requirements

Create conversation flows, intents, prompts, escalation paths, authentication journeys, and handoff experiences

Develop clear, inclusive, plain-language content that drives engagement and task completion

Partner with product, UX, operations, technology, and business teams to bring designs to life

Conduct usability testing and analyse conversation data to continuously improve performance and customer outcomes

Establish and evolve conversation design standards, reusable patterns, and best practices

Coach and influence teams on effective conversational AI design without direct people management responsibilities

What You Bring

4+ years of experience in Conversation Design, Conversational AI, Content Design, UX Writing, Service Design, or a related field

Experience delivering at least one production chatbot, voicebot, virtual agent, or conversational AI solution

Strong skills in conversation architecture, intent design, prompt writing, error handling, fallback strategies, and agent handoffs

Experience conducting discovery, prototyping, user testing, and post-launch optimisation

Exceptional writing skills with a passion for plain language and customer-centred design

Ability to translate complex processes and business rules into intuitive conversational experiences

Strong collaboration and stakeholder management skills

Nice to Have

Experience with Genesys Cloud, Genesys AI Studio, or similar conversational AI platforms

Background in regulated industries such as insurance, healthcare, public sector, or financial servicesKnowledge of accessibility standards, responsible AI practices, and conversational analytics

Experience designing both voice and digital conversational experiences

Bilingual English/French capabilities

Proposed salary : 100k to 130k

Apply About employer

More about this job

Responsibilities

Lead the design of intelligent, human-centered conversational experiences across voice, chat, and virtual agent channels. Partner with cross-functional teams to translate complex business processes into intuitive, scalable, and accessible digital conversations.

Requirements

Requires 4+ years of experience in Conversation Design, Conversational AI, or related fields with a proven track record of delivering production-ready conversational solutions. Strong skills in conversation architecture, intent design, and stakeholder collaboration are essential for this role.

Skills

Conversation Design
Conversational AI
Content Design
UX Writing
Service Design
Chatbot Development
Voicebot Development
Intent Design
Prompt Writing
Usability Testing
Stakeholder Management
Genesys Cloud
Genesys AI Studio
Accessibility Standards
Conversational Analytics

Visa sponsorship

Not detected in the job text

Keywords

Conversation Design
Conversational AI
Virtual Agents
Chatbots
Voicebots
UX Writing
Content Design
Service Design
Genesys Cloud
Genesys AI Studio
Accessibility
Responsible AI
Conversational Analytics
User Testing
Prototyping
Discovery Workshops
Insurance
Healthcare
Financial Services
Public Sector

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