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Giant Tiger

Softgoods Supervisor (Full-Time)

Westlock, AB, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1-3 years retail management experience or equivalent Giant Tiger experience as a keyholder.
Posting language: English
Posted: Oct 29, 2026

Original job description

Who We Are:
At Giant Tiger, our mission is simple: help Canadians save more every day. We’re a Canadian institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right price.

We’re looking for friendly, motivated people who enjoy helping people and being part of a team - this posting represents a current opportunity at Giant Tiger.

Job Title

Softgoods Supervisor (Full-Time)

About This Role:

What You’ll Be Doing:

Ensuring a high level of customer service, for assigned departments (cash, softgoods, hardgoods or grocery);
Oversee the day-to-day operations;
Training and Communicating policies and procedures to department Associates on a daily basis;
E.g. SKU, pricing issues, printing signs, labels, operating the RF unit;
Complete ordering and replenishment of merchandise;
Supervising a team within the assigned departments while ensuring cross-functional collaboration;
Ensuring execution of the GT System (policies, procedures, standards) by all Associates;
Takes appropriate action and provides recommendations based on analysis of assigned area;
Leads merchandising activities;
Prepare and participating in inventory management activities (e.g. cycle counts);
Provide input to the Store Owner/Manager into scheduling and quantification;
Resolving customer complaints quickly and professionally;
Opening and closing the store on a rotating basis;
Actively involved and connected with the store’s local community;
Supporting the store owner/manager on additional tasks and projects;
Ensuring health and safety policies and guidelines are followed;
Ensuring the checkout work area is kept clean and organized;
Ensuring Loss prevention best practices are followed;
Ensuring compliance of all policies when selling Tobacco and Lottery.

What You’ll Bring:

Proven motivator / team leader;
Ability to work independently and as part of a team;
Effective customer service, communication and interpersonal skills (with employees, customers, vendors, other third party);
Exceptional planning and organizational skills;
Strong merchandising and analytical skills;
1-3 years retail management experience or equivalent Giant Tiger experience as a keyholder.

When You’ll Work:
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of days, evenings and weekends, up to 24 hours weekly.

Physical Demands of Position:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

While performing the duties of this job, you can expect to:

Stand and/or walk.
Bend, twist, and squat.
Lift and/or move up to 18 kg (40 lbs.).
Perform tasks involving firm grasping.
Perform repetitive tasks requiring a range of hand motions.
Reach above shoulder height and below waist level.
Operate equipment, including using a ladder.

Giant Tiger is proud to offer a Total Rewards package designed to support your financial security, health, and career growth. This includes competitive compensation for all employees, as well as comprehensive well-being benefits for our permanent team members.

What Giant Tiger Offers:
Competitive Compensation: Giant Tiger will consider factors such as experience, skills and internal equity to ensure you are paid competitively.

Profit Sharing: We provide an annual bonus opportunity equal to a percentage of your salary, based on store performance.

Health Benefits and Paid Time Off: Access to our flexible, cost-shared health and dental benefits plan (available after 3 months of full-time work) and annual paid time off, including personal and vacation days.

Career Growth: Giant Tiger is committed to developing our people. We promote from within, and many of our leaders started right here. We provide the coaching, training, and support you need to build a long-term career. If you're looking for a place to grow and take on new challenges, you've found it.

Store Discount: Enjoy savings at your Giant Tiger store with 20% off children’s, men’s, and ladies’ apparel and footwear, and 10% off health and beauty, grocery, toys, housewares, and eCommerce purchases, applied at the point of sale.

Location

10211-100 Street, Westlock, Alberta, T7P 2G5

Job Requisition

JR134118

Giant Tiger is an equal opportunity employer and is committed to fair employment practices.

Giant Tiger will provide support and accommodation in its recruitment processes to all applicants. If you are invited to participate in an interview and have accommodation needs, please contact careers@gianttiger.com.

Giant Tiger does not sponsor work permits. Candidates must be legally authorized to work in Canada and maintain authorization for the duration of employment.

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More about this job

Responsibilities

The Softgoods Supervisor oversees daily store operations, including merchandising, inventory management, and team supervision. They are responsible for ensuring high levels of customer service and maintaining compliance with company policies and safety standards.

Requirements

Candidates must have 1-3 years of retail management experience or equivalent experience as a keyholder. Strong leadership, communication, and analytical skills are required to effectively manage store departments and staff.

Skills

Team leadership
Customer service
Merchandising
Inventory management
Communication
Conflict resolution
Retail management
Loss prevention
Scheduling
Analytical skills
Planning
Organizational skills
Health and safety compliance
Training
Replenishment

Benefits

Competitive compensation
Profit sharing
Health benefits
Dental benefits
Paid time off
Personal days
Vacation days
Store discount

Visa sponsorship

Not detected in the job text

Keywords

Retail
Softgoods
Supervision
Merchandising
Inventory management
Customer service
Loss prevention
Team leadership
Scheduling
Replenishment
Health and safety
Operations
Cycle counts
Retail management
Keyholder
Compliance
Point of sale

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