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Giatec Scientific Inc.

IT Operations Lead

Ottawa, ON, K2H 9E8, Canada

The expected salary range for this role is between $75,000-$115,000. · Full-time

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Job details

Pay: The expected salary range for this role is between $75,000-$115,000.
Job type: Full-time
Experience: 5 to 8 years of experience in IT systems administration, IT operations, or a related technical role
Posting language: English
Posted: Oct 22, 2026

Original job description

ABOUT GIATEC:

Giatec Scientific Inc. is a global leader in smart concrete testing technologies, bringing real-time data, AI, and IoT solutions to jobsites worldwide. Our core products - SmartRock®, SmartMix®, and MixPilot® - support the full concrete lifecycle, from mix design and production to placement and performance monitoring, helping teams improve quality, efficiency, and sustainability while reducing concrete’s carbon footprint.

Giatec solutions have been used on 15,000+ projects across 85+ countries, and we’ve been recognized as one of Canada’s fastest-growing companies for three consecutive years. We believe our people are key to our success and are always looking for curious, driven individuals to help shape the future of construction technology.

The expected salary range for this role is between $75,000-$115,000. This role represents an existing vacancy within the organization.

WHAT WILL YOU DO?

We're looking for an IT Operations Lead who believes great IT is invisible: people get what they need, it just works, and it's secure without getting in anyone's way. You'll lead IT at a fast-moving technology company that is all in on AI, with real room to rethink how we work, automate the repetitive stuff, and build systems our team actually enjoys using.

This is a hands-on leadership role for someone with 5 to 8 years of IT experience who is ready to own the function, lead and grow a small team, and take initiative without waiting to be asked.

WHO YOU ARE:

You're an enabler. Your goal is to help people do their best work, and when a request comes in, you look for the secure way to say yes.
You take security seriously without making it painful. MFA, conditional access and patching are non-negotiable, and you make them feel seamless.
You take initiative. When something is broken or manual, you fix it or automate it before anyone has to file a ticket.
You're a team player who brings good energy. You're approachable, patient with non-technical colleagues, and you enjoy a good laugh at work.
You're curious about AI and already use it to work smarter.

IN YOUR FIRST SIX MONTHS, YOU WILL:

Get to know the team and our systems, and become the trusted go-to person for IT
Ship at least one automation that saves the team real time every week
Test our disaster recovery plan end to end and close the gaps you find
Set a clear IT roadmap that balances security, cost and a great employee experience

WHAT YOU'LL OWN:

Everyday IT That Just Works

Own day-to-day IT support as the senior escalation point, partnering with our IT team member to resolve issues quickly and keep people productive
Run our core environment: Windows/macOS endpoints, Microsoft 365 and Entra ID, networking, and office A/V
Own the full user lifecycle (onboarding, offboarding, role changes) and hardware, from procurement to retirement, and keep an eye on system health and uptime

Automation and AI

Find the repetitive work and automate it: provisioning, password resets, ticket routing, self-service knowledge bases and more
Build workflows with AI and scripting tools (PowerShell, Python, Bash, Power Automate, n8n, or similar)
Bring new ideas to leadership as AI for IT operations evolves

Security That Enables, Not Blocks

Build and maintain security practices (endpoint protection, MFA, conditional access, patching, awareness training) that protect Giatec while keeping people productive
Own backup, disaster recovery and business continuity, and test them regularly so we know they work
Run periodic security reviews, fix what you find, and work with our external security partners

Strategy, Projects and Leadership

Lead IT projects such as SaaS rollouts, migrations, network upgrades and integrations, partnering with Engineering, Product, Sales and Operations
Own IT policies, budgets, vendors and licensing, keeping things simple, well documented and cost-effective
Lead, mentor and grow our IT team member, and build a culture of continuous improvement and knowledge sharing

MUST-HAVES:

5 to 8 years of experience in IT systems administration, IT operations, or a related technical role
Experience mentoring, leading, or coordinating IT staff
Strong hands-on experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams, Entra ID/Azure AD)
Proficiency in scripting and automation (PowerShell, Python, or Bash) with a track record of automating IT workflows
Experience with endpoint management tools (Intune, Jamf, or similar MDM solutions)
Solid understanding of networking fundamentals (DNS, DHCP, VPN, firewall configuration, TCP/IP)

NICE-TO-HAVES:

Experience designing and testing disaster recovery and backup solutions
Familiarity with security frameworks (CIS Benchmarks, NIST, or ISO 27001)
Experience with AI tools for IT operations (AIOps platforms, Claude or other LLM integrations, AI-powered monitoring)
Cloud certifications (Azure Administrator, AWS SysOps, or equivalent)
ITIL or other IT service management experience
Experience managing SaaS integrations and SSO/SCIM provisioning
Experience in a startup or scale-up environment where wearing multiple hats is the norm
Diploma or degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)

PERKS AND BENEFITS:

Competitive company-paid benefits plan
Generous professional development budget
Volunteer and Life Days that make work/life balance easier to achieve
Your birthday off (because we want you to celebrate)
RRSP matching program through RBC

TO APPLY:

Even if you don’t meet every requirement, we encourage you to apply - we value diverse experiences and would love to learn more about you. Please submit your resume and cover letter outlining your interest in the role. Applications are reviewed by our Talent Acquisition team; due to application volume, response times may vary. We appreciate your interest to be part of Giatec and understanding on this matter.

At Giatec, we believe that a diverse and inclusive workforce is critical to our success. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Giatec is committed to providing a barrier-free recruitment process. Accommodations and support are available upon request throughout the hiring process. If you require accommodation, please contact careers@giatecscientific.com. All accommodation-related information will be kept confidential.

AI-enabled tools may be used to support parts of the recruitment, screening and interview process.

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More about this job

Responsibilities

The IT Operations Lead will manage day-to-day IT support, infrastructure, and security while driving automation and AI initiatives. They will also lead, mentor, and grow the IT team while managing budgets, vendors, and strategic IT projects.

Requirements

Candidates must have 5 to 8 years of experience in IT systems administration or operations with strong hands-on experience in Microsoft 365 and scripting. Proficiency in endpoint management, networking fundamentals, and a track record of leading IT staff are essential.

Skills

IT systems administration
IT operations
Microsoft 365
Entra ID
PowerShell
Python
Bash
Automation
Endpoint management
Networking
Disaster recovery
Security practices
Leadership
SaaS management
Budgeting
Vendor management

Benefits

Competitive company-paid benefits plan
Professional development budget
Volunteer days
Life days
Birthday off
RRSP matching program

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Microsoft 365
Entra ID
PowerShell
Python
Bash
Intune
Jamf
Networking
DNS
DHCP
VPN
Firewall
Disaster Recovery
SaaS
SSO
SCIM
AIOps
CIS Benchmarks
NIST
ISO 27001
ITIL
Automation
Endpoint Protection
MFA
Cloud Computing
Azure
AWS
Construction Technology
AI

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