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Gillespie-Munro Inc.

Junior Account Manager / Gestionnaire de comptes junior

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English · French
Posted: Nov 9, 2026

Original job description

English section of this bilingual listing.

Gillespie-Munro Inc. (GMI) is looking for a Junior Account Manager to develop business opportunities within our existing customer and prospect database, with a focus on international freight forwarding.

The primary focus of this role is to re-engage and qualify companies where GMI has had at least one previous touchpoint. You will reconnect with contacts, understand their current and future shipping requirements, identify genuine freight forwarding opportunities and develop those relationships through consistent follow-up.

This is an excellent opportunity for someone who is confident, personable, curious and interested in building a career in sales and international logistics.

You do not need to know the freight forwarding business on day one – we will teach you.

Key Responsibilities

Customer & Prospect Development

Work through GMI's existing customer and prospect database.
Reconnect with companies where GMI has previously had contact.
Identify decision-makers and key contacts involved in shipping and logistics.
Understand each company's current and future international shipping requirements.
Ask questions and qualify opportunities based on shipping needs, trade lanes, timing and potential.
Re-engage inactive accounts and develop qualified freight forwarding opportunities.
Maintain consistent follow-up and move opportunities through the sales process.
Work with the sales and operations teams to advance qualified opportunities.

Relationship Management

Build professional relationships with prospective customers and existing GMI accounts.
Understand customer shipping requirements and identify where GMI can provide value.
Introduce GMI's freight forwarding capabilities and service offerings.
Maintain regular contact with qualified prospects and customers.
Identify opportunities to grow existing customer relationships and expand GMI's share of business.

Learning the Business

Develop knowledge of GMI's international freight forwarding services, including air freight, ocean freight, ground transportation, project cargo and cross-trade shipments.
Learn the fundamentals of international shipping, freight forwarding and customer requirements.
Develop an understanding of import and export processes, shipping documentation and international trade lanes.
Work alongside experienced team members to build freight forwarding and sales knowledge.
Learn how to identify customer shipping challenges and position GMI's services as practical solutions.

What We're Looking For

Strong communication and interpersonal skills.
Confident and comfortable speaking with customers by phone and email.
Naturally curious and able to ask thoughtful questions.
Strong organizational and follow-up skills.
Professional, personable and self-motivated.
Able to recognize and qualify genuine business opportunities.
Comfortable working toward measurable goals and sales objectives.
Interested in international business, transportation and logistics.
Previous sales, customer service or freight forwarding experience is an asset, but not required.
Willingness to learn and grow within the international logistics industry.
Bilingual English and French communication skills are required for the Montreal market.

Career Growth

This role is designed for someone looking to build a long-term career in sales and account management within the international freight forwarding industry.

As knowledge, confidence and performance develop, the role can grow to include greater account responsibility, new business development and the management of an established customer portfolio.

The goal is to develop someone who can confidently manage customer relationships, understand international shipping requirements and contribute to GMI's continued business growth.

Read the full bilingual original

Junior Account Manager – Gillespie-Munro Inc. (GMI) | Montreal, QC

The Opportunity

This is an excellent opportunity for someone who is confident, personable, curious and interested in building a career in sales and international logistics.

You do not need to know the freight forwarding business on day one – we will teach you.

Key Responsibilities

Customer & Prospect Development

Work through GMI's existing customer and prospect database.
Reconnect with companies where GMI has previously had contact.
Identify decision-makers and key contacts involved in shipping and logistics.
Understand each company's current and future international shipping requirements.
Ask questions and qualify opportunities based on shipping needs, trade lanes, timing and potential.
Re-engage inactive accounts and develop qualified freight forwarding opportunities.
Maintain consistent follow-up and move opportunities through the sales process.
Work with the sales and operations teams to advance qualified opportunities.

Relationship Management

Build professional relationships with prospective customers and existing GMI accounts.
Understand customer shipping requirements and identify where GMI can provide value.
Introduce GMI's freight forwarding capabilities and service offerings.
Maintain regular contact with qualified prospects and customers.
Identify opportunities to grow existing customer relationships and expand GMI's share of business.

Learning the Business

Develop knowledge of GMI's international freight forwarding services, including air freight, ocean freight, ground transportation, project cargo and cross-trade shipments.
Learn the fundamentals of international shipping, freight forwarding and customer requirements.
Develop an understanding of import and export processes, shipping documentation and international trade lanes.
Work alongside experienced team members to build freight forwarding and sales knowledge.
Learn how to identify customer shipping challenges and position GMI's services as practical solutions.

What We're Looking For

Strong communication and interpersonal skills.
Confident and comfortable speaking with customers by phone and email.
Naturally curious and able to ask thoughtful questions.
Strong organizational and follow-up skills.
Professional, personable and self-motivated.
Able to recognize and qualify genuine business opportunities.
Comfortable working toward measurable goals and sales objectives.
Interested in international business, transportation and logistics.
Previous sales, customer service or freight forwarding experience is an asset, but not required.
Willingness to learn and grow within the international logistics industry.
Bilingual English and French communication skills are required for the Montreal market.

Career Growth

This role is designed for someone looking to build a long-term career in sales and account management within the international freight forwarding industry.

As knowledge, confidence and performance develop, the role can grow to include greater account responsibility, new business development and the management of an established customer portfolio.

The goal is to develop someone who can confidently manage customer relationships, understand international shipping requirements and contribute to GMI's continued business growth.

Gestionnaire de comptes junior – Gillespie-Munro Inc. (GMI) | Montréal, QC

L'opportunité

Gillespie-Munro Inc. (GMI) est à la recherche d'un(e) gestionnaire de comptes junior pour développer des occasions d'affaires auprès de sa clientèle actuelle et de sa base de clients potentiels, avec un accent particulier sur le transport international de marchandises et le transit.

Le rôle consiste principalement à reprendre contact avec des entreprises avec lesquelles GMI a déjà eu au moins un échange et à évaluer leur potentiel d'affaires.

Principales responsabilités

Développement de la clientèle et des clients potentiels

Travailler à partir de la base de données existante de clients et de clients potentiels de GMI.
Reprendre contact avec les entreprises avec lesquelles GMI a déjà établi une communication.
Repérer les décideurs et les principaux contacts responsables du transport et de la logistique.
Comprendre les besoins actuels et futurs de chaque entreprise en matière de transport international.
Poser les bonnes questions et évaluer les occasions d'affaires en fonction des besoins de transport, des routes commerciales, des échéanciers et du potentiel commercial.
Réactiver les comptes inactifs et développer des occasions d'affaires qualifiées dans le domaine du transit international.
Assurer un suivi régulier et faire progresser les occasions d'affaires tout au long du processus de vente.
Collaborer avec les équipes des ventes et des opérations afin de faire avancer les occasions d'affaires qualifiées.

Gestion et développement des relations clients

Établir des relations professionnelles avec les clients potentiels et les clients existants de GMI.
Comprendre les besoins des clients en matière de transport et déterminer comment GMI peut leur apporter une valeur ajoutée.
Présenter les services et les solutions de transport international offerts par GMI.
Maintenir des communications régulières avec les clients potentiels qualifiés et les clients existants.
Repérer les occasions de développer les relations existantes et d'accroître la part des activités de transport confiées à GMI.

CRM et suivi des activités

Tenir à jour les renseignements sur les clients et les clients potentiels dans le système CRM.
Consigner les conversations, les besoins en transport, les occasions d'affaires et les prochaines étapes.
Effectuer les suivis nécessaires afin qu'aucune occasion d'affaires ne soit perdue par manque de communication ou de suivi.
Fournir régulièrement des mises à jour sur les activités, les échanges avec les clients et les occasions d'affaires qualifiées.

Apprentissage du domaine

Acquérir une bonne connaissance des services de transport international de GMI, notamment le transport aérien, maritime et terrestre, le transport de projets ainsi que les expéditions en commerce triangulaire.
Apprendre les principes fondamentaux du transport international, du transit de marchandises et des exigences des clients.
Développer une compréhension des processus d'importation et d'exportation, de la documentation de transport et des principales routes commerciales internationales.
Travailler aux côtés de collègues expérimentés afin de développer ses connaissances en transport international et en vente.
Apprendre à reconnaître les défis liés au transport des clients et à présenter les services de GMI comme des solutions concrètes et adaptées à leurs besoins.

Profil recherché

Excellentes aptitudes en communication et en relations interpersonnelles.
Aisance et confiance dans les échanges avec les clients, tant au téléphone que par courriel.
Curiosité naturelle et capacité à poser des questions pertinentes.
Excellent sens de l'organisation et du suivi.
Attitude professionnelle, personnalité agréable et autonomie.
Capacité à reconnaître et à évaluer de véritables occasions d'affaires.
À l'aise avec des objectifs de vente et des résultats mesurables.
Intérêt pour le commerce international, le transport et la logistique.
Une expérience en vente, en service à la clientèle ou en transit international constitue un atout, mais n'est pas obligatoire.
Volonté d'apprendre et de progresser dans le secteur de la logistique internationale.
Excellente maîtrise du français et de l'anglais, à l'oral et à l'écrit, requise pour le marché montréalais.

Attentes en matière de rendement

Le succès dans ce poste sera évalué en fonction de la qualité des occasions d'affaires repérées et développées, et non simplement du nombre d'appels effectués.

Travailler de façon constante sur les comptes et les clients potentiels qui vous sont attribués.
Reprendre contact avec les anciens contacts de GMI et repérer de nouvelles occasions d'affaires en transport international.
Évaluer adéquatement les clients potentiels et consigner les renseignements pertinents.
Assurer un suivi régulier des occasions d'affaires en cours.
Identifier les décideurs et recueillir les renseignements pertinents sur les clients et leurs besoins en transport.
Générer des conversations constructives avec les clients potentiels.
Repérer des occasions d'affaires dans les secteurs du transport aérien, maritime, terrestre et du transport de projets.
Faire progresser les occasions d'affaires qualifiées vers les prochaines étapes du processus de vente.
Maintenir des dossiers CRM complets et à jour, incluant les activités et les suivis.
Démontrer une connaissance grandissante des services de GMI et du secteur du transport international.

Possibilités d'avancement

Ce poste s'adresse à une personne qui souhaite bâtir une carrière à long terme en vente et en gestion de comptes dans le secteur du transport international.

À mesure que ses connaissances, sa confiance et son rendement se développent, la personne pourra se voir confier davantage de responsabilités liées à la gestion de comptes, au développement de nouvelles affaires et à la gestion de son propre portefeuille de clients.

L'objectif est de développer une personne capable de gérer des relations clients avec assurance, de bien comprendre les besoins en transport international et de contribuer activement à la croissance continue de GMI.

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More about this job

Responsibilities

Reconnect with existing customers and prospects, identify decision-makers, understand international shipping needs, and qualify freight forwarding opportunities. Maintain customer relationships and CRM records, follow up consistently, and collaborate with sales and operations teams to advance qualified opportunities.

Requirements

The role requires strong communication and interpersonal skills, confidence speaking with customers, curiosity, organization, and consistent follow-up. Candidates should be comfortable with sales objectives, interested in international logistics, and fluent in spoken and written English and French; prior sales, customer service, or freight forwarding experience is an asset but not required.

Skills

Communication
Interpersonal Skills
Sales Prospecting
Opportunity Qualification
Account Management
Follow-Up
Organization
Customer Needs Analysis
International Freight Forwarding
International Shipping
Import and Export Processes
CRM Recordkeeping
English Communication
French Communication
Sales Goal Achievement

Visa sponsorship

Not detected in the job text

Keywords

International Freight Forwarding
Air Freight
Ocean Freight
Ground Transportation
Project Cargo
Cross-Trade Shipments
International Shipping
Import Processes
Export Processes
Shipping Documentation
International Trade Lanes
Customer and Prospect Database
CRM
Sales Process
Sales Objectives
Opportunity Qualification
Account Management
Customer Relationship Development
Decision-Maker Identification
Customer Needs Analysis
Business Development
Follow-Up
Sales and Operations Collaboration
English
French

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