Dental Administrator

Company Description Gladstone Dental Centre provides affordable and convenient family dentistry services to the local community. The practice offers comprehensive dental exams as well as cosmetic, restorative, preventive, periodontal, and general family dental care. Gladstone Dental Centre is committed to delivering quality oral health services in a welcoming and accessible environment for individuals and families. The team focuses on patient comfort, clear communication, and continuity of care to support long-term dental health.

Role Description The Dental Administrator is a full-time, on-site role based at Gladstone Dental Centre in Halifax, NS. This role is responsible for managing daily front-desk operations, including greeting patients, scheduling appointments, coordinating patient flow, and handling phone and email inquiries. The Dental Administrator maintains patient records, processes billing and payments, and supports insurance coordination to ensure efficient administrative workflows. This position collaborates closely with dental providers to optimize patient care schedules, communicate treatment plans, and support a positive experience for all visitors. The role also includes maintaining a clean and organized reception area, managing office supplies, and adhering to privacy and regulatory standards.

Qualifications

• Foundational knowledge of medicine and basic dental terminology to support accurate patient communication and record-keeping.
• Experience with patient care coordination, including appointment scheduling, follow-ups, and maintaining a respectful, service-focused environment.
• Ability to support training activities such as onboarding new administrative team members and assisting with process updates.
• Comfort working with physicians and dental professionals, facilitating effective communication between clinical and administrative staff.
• Strong organizational and time-management skills, with attention to detail in documentation and billing.
• Proficiency with dental practice management software and general computer applications (e.g., scheduling, email, electronic records).
• Excellent verbal and written communication skills, with a professional and inclusive approach to working with diverse patients and colleagues.
• Previous experience in a dental or medical office setting is preferred; post-secondary education in healthcare administration, business, or a related field is an asset.