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GlassRatner Canada

Chief Operating Officer

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 15+ years of progressive operations leadership experience, with 10+ years at the executive or senior leadership level.
Posting language: English
Posted: Oct 8, 2026

Original job description

Few operating roles offer the opportunity to influence strategy, scale and execute at a global level. This is not a role maintaining the status quo, it’s about building what comes next. Our client is an established, growth-oriented, innovation-led medical technology company with a customer base of clients providing critical healthcare across North America and internationally.

The organization is seeking an accomplished Chief Operating Officer (COO) to join its senior leadership team to lead the continued development and growth of its operations. Reporting to the CEO, the COO will have broad responsibility across manufacturing, supply chain, procurement, logistics, service, facilities and operational excellence. This executive will translate an ambitious growth plan into an operating model that is scalable, disciplined and built for global markets. They will pair strategic perspective and commercial acumen with hands-on credibility to engage deeply with engineering, external partners and the production floor.

Why this opportunity

Enterprise-level impact. A true seat at the senior leadership table, with the mandate to design the operating model that will carry the business through its next phase of growth.
Purpose behind the work. Lead operations for technology where quality, reliability and on-time delivery have a direct bearing on patient outcomes.
Room to shape the role. The operations organization is evolving, giving the right leader genuine influence over structure, cross-functional processes and how strategic initiatives are delivered.
A global platform. Take the business into new international markets and build the supply chain, manufacturing and service infrastructure to support them.
A team ready to be led. Inherit a capable, committed operations team and develop it into a high-performing, well-connected function.
Meaningful rewards. A competitive executive compensation package, including a significant short-term incentive and long-term equity participation.

Key Responsibilities

Develop and execute the company's operational strategy in alignment with its broader strategic plan and long-term growth objectives.
Provide executive leadership across manufacturing, production planning, supply chain, sourcing, procurement, inventory, warehousing, logistics and service operations.
Lead the strategic relationship with the company’s contract manufacturing partners, including contract negotiation, capacity planning, scaling new products into full-rate production, and sourcing and setting up operations in other jurisdictions.
Establish operational KPIs and performance management systems while driving continuous improvement, scalability, efficiency and profitability.
Lead production operations to consistently meet quality, regulatory, delivery and cost objectives.
Partner with Engineering, Quality and Sales on new product introductions, design transfers and commercialization.
Strengthen supply chain resilience through strategic sourcing, supplier development, contingency planning and appropriate inventory strategies. Identify and mitigate operational, supply chain and business continuity risks.
Oversee global service and customer support operations, including order fulfillment and aftermarket service and help grow recurring service revenue. Support international service expansion through partnerships, training, and service infrastructure development.
Develop and manage operational budgets and capital plans, partnering with Finance on manufacturing costs, forecasting, margin improvement, working capital and cash flow.
Coach and develop a high-performing operations teams and establish clear accountability and build strong, proactive partnerships across the organization.

Candidate Profile

The successful candidate will be a seasoned operations executive with significant experience in a regulated medical technology environment, ideally within a growing manufacturing organization. They will bring a track record of scaling complex, regulated operations while leading multiple operations functions through periods of growth and organizational change.

Key qualifications include:

Bachelor’s degree in engineering or related discipline. A master's degree and/or P.Eng. or MBA designation would be considered an asset.
15+ years of progressive operations leadership experience, with 10+ years at the executive or senior leadership level.
A proven track record of scaling operations ideally in medical devices or a comparably regulated, complex hardware environment.
Demonstrated leadership across manufacturing, supply chain, service and quality, with an operations excellence mindset and execution track record.
Strong understanding of medical device development, outsourced manufacturing, commercialization and post-market support.
Knowledge of relevant ISO standards, as well as applicable Canadian, US and international regulatory requirements.
Experience implementing or upgrading ERP, manufacturing systems and/or broader digital transformation initiatives.
Strong financial acumen, including budgeting, forecasting, cost management and KPI development. Experience supporting global commercialization and international markets.
Demonstrated ability to lead complex, cross-functional teams and build strong relationships with customers, suppliers, vendors and external partners.
A big-picture thinker with a keen eye for execution detail and the judgement to make sound decisions in a fast-moving environment.

Location & Travel

The position is based in the Greater Toronto Area and is primarily office-based, with regular interaction with manufacturing and warehouse environments. Some local and international travel is required.

This is a confidential search. If this opportunity aligns with your experience and ambitions, we invite you to apply in confidence or reach out to Andrew Todd (atodd@glassratner.com) or (cbergman@glassratner.com) for more information.

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More about this job

Responsibilities

Lead the company’s operational strategy and oversee manufacturing, supply chain, procurement, logistics, service, facilities, and operational excellence. Scale global operations, strengthen contract manufacturing and supply chain capabilities, improve performance and profitability, and develop the operations team.

Requirements

Requires a bachelor’s degree in engineering or a related discipline and 15+ years of progressive operations leadership experience, including 10+ years at the executive or senior leadership level. Candidates should have a record of scaling regulated manufacturing operations, broad functional leadership, medical device and regulatory knowledge, financial acumen, and experience with global commercialization and operational systems.

Skills

Operations Strategy
Manufacturing Leadership
Supply Chain Management
Procurement
Contract Manufacturing
Operational Excellence
Continuous Improvement
Medical Device Commercialization
Regulatory Compliance
Supplier Development
Risk Management
Service Operations
Budgeting And Forecasting
ERP Implementation
Digital Transformation
Cross-Functional Leadership

Benefits

Short-Term Incentive
Long-Term Equity Participation

Visa sponsorship

Not detected in the job text

Hiring contact

Andrew Todd

Hiring contact email

atodd@glassratner.com

Keywords

Medical Technology
Medical Devices
Manufacturing
Production Planning
Supply Chain
Sourcing
Procurement
Inventory Management
Warehousing
Logistics
Contract Manufacturing
Capacity Planning
New Product Introduction
Design Transfer
Commercialization
ISO Standards
Regulatory Requirements
ERP
Manufacturing Systems
Digital Transformation
Operational KPIs
Continuous Improvement
Supplier Development
Business Continuity
Aftermarket Service
International Markets
Budgeting
Forecasting
Working Capital
Cash Flow

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