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Added 1 min ago
WP
Ticketing Services & Entertainment Coordinator
Westerner Park
Red Deer, AB
- Full-time
…ensures efficient ticketing processes, exceptional customer service, and accurate event builds, while maintaining strong communication within the Ticketing & Entertainment department and…
Added 1 min ago
B
Gestionnaire de territoire bilingue - Intervention Périphériqu (contract 12 mois)
BD
Montreal, QC · Quebec, QC · CAN Quebec - Galilee
- Full-time
Reporting to the National Sales Manager, the successful candidate will be based in Montreal or surrounding
Added 16 mins ago
MC
Business Transformation Project Manager
Menasha Corporation
Brampton, ON · MPC Brampton Omnihub Plant
- Full-time
The Project Manager, Business Transformation supports the delivery of enterprise business transformation initiatives within the Business Transformation team’s Enterprise Project Management…
Added 16 mins ago
D
Account Manager
Desjardins
Amqui, QC · Beauharnois, QC · Gatineau, QC · L'étang-du-nord, QC · La Pocatière, QC · Maria, QC · Montreal, QC · Quebec, QC · Rimouski, QC · Rivière-du-Loup, QC · Vaudreuil-Dorion, QC
- Full-time
Added 16 mins ago
C
Quality Improvement Consultant, Knowledge Institute on Child and Youth Mental Health and Addictions – Temporary Full-Time (1.0) (until January 2028)
CHEO
Ottawa, ON
- Full-time
…plans/frameworks within their organizations and across broader, integrated service systems. The QI Consultant has in-depth and advanced knowledge, skills and expertise in quality…
Added 16 mins ago
BP
Archery Outfitter - PT
Bass Pro Shops
Delta, BC · Vancouver, BC
- Part-time
Reporting to the Group Sales Manager, a Retail Outfitter will work within a team to create a world class shopping experience by providing legendary customer service and exceptional product…
Added 16 mins ago
BP
Gun Counter - FT
Bass Pro Shops
Delta, BC · Vancouver, BC
- Full-time
Reporting to the Hardlines Group Sales Manager, a Gun Counter Outfitter requires the ability to safely handle firearms and adhere to provincial, federal and company firearm regulations.…
Added 16 mins ago
BP
Fishing Outfitter
Bass Pro Shops
Nanaimo, BC
- Part-time
Reporting to the Group Sales Manager, a Retail Outfitter will work within a team to create a world class shopping experience by providing legendary customer service and exceptional product…
Added 31 mins ago
OR
Bilingual Wireless Retail Manager - Bathurst
OSL Retail Services Inc
Bathurst, NB
- Other
As a Wireless Manager, you’re key to our success. An inspiring leader who can help your store stores deliver awesome sales and great service. You’ll get to build your own a sales team while…
Added 31 mins ago
AW
Family Visitation Worker- Casual/On-Call
Atira Women's Resource Society
Vancouver, BC
- Part-time
Diploma in a related human / social service field
Added 31 mins ago
E
Customer Care Coordinator
Extendicare
Kitchener, ON · ParaMed Admin Office - WW (Manitou Dr.)
- Part-time
Under the direction of the Operations Manager and reporting to the Supervisors of Coordination, the Customer Care Representative will act as the primary point of contact for clients and…
Added 45 mins ago
WC
(CAN) Manager, Specialty Compliance and Ethics - IF– Level II Testing & Monitoring
Walmart Canada
Mississauga, ON
- Full-time
As the Manager, Specialty Compliance and Ethics - Level II Testing & Monitoring, you will primarily monitor compliance with the U.S. Foreign Corrupt Practices Act (FCPA) and Canadian…
Added 45 mins ago
AH
Associate Manager, Surgical Services
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
The Associate Manager, Surgical Services (AMSS) is responsible for the operational leadership and coordination of perioperative services at the Cross Cancer Institute, ensuring the delivery…
Added 45 mins ago
AH
Senior Project Manager
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…directly to FMC Site Executive Director. The Senior Project Manager is responsible for leading, coordinating, and delivering site-wide projects, operational initiatives, and service…
Added 45 mins ago
AH
Senior Advisor
Alberta Health Services
Calgary, AB
- Full-time
Reporting to the Program Manager, Accreditation, the Senior Advisor – Accreditation, provides provincial leadership, consultation, and strategic expertise to support the achievement and…
Added 45 mins ago
B
Live-in Resident Manager
Boardwalk
Victoria, BC
- Full-time
We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for…
Added 46 mins ago
OO
Financial Accounting, Reporting, and Systems Analyst, Financial Analyst
Office of the Superintendent of Financial Institutions Canada
Ottawa, ON · Toronto, ON
- Full-time
Reporting to the Manager, Financial Accounting and External reporting, the Financial Accounting, Reporting and Systems Analyst supports financial accounting, reporting, and financial…
Added 46 mins ago
OO
Managing Director - Private Pension Plans
Office of the Superintendent of Financial Institutions Canada
Toronto, ON
- Full-time
A degree from a recognized post-secondary institution with specialization in business, commerce, economics, finance, mathematics, actuarial science, accounting, or another related field
Added 46 mins ago
S
Comptable de Fonds Sénior/Senior Fund Accountant
Sagard
Montreal, QC
- Full-time
Représenter le service auprès des parties prenantes internes et externes, répondre aux demandes de données ponctuelles des différentes équipes et effectuer d’autres tâches au besoin.
Added 46 mins ago
P
Retail Supervisor- Full Time
PUMA
Niagara-on-the-Lake, ON · Outlet Niagara on the Lake
- Full-time
Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
Added 1 hour ago
TM
Area Parts & Service Manager - Quebec Zone
Toyota Motor Corporation
Quebec, QC · Toyota Canada Inc - Quebec Zone
- Full-time
…is a permanent, full-time opportunity and will report to the Manager, Parts and Service. The selected candidate will communicate, process, information and policies between TCI and various…
Added 1 hour ago
QP
Area Manager, Self-Storage
QuadReal Property Group
Vancouver, BC
- Full-time
…variety of storage and moving needs. Focused on exceptional service, QuadReal Self Storage Management LP is committed to delivering value to its…
Added 1 hour ago
D
Account Manager, Business
Desjardins
Laval, QC · Montreal, QC · Saint-Jérôme, QC · Complexe Desjardins Montréal
- Full-time
As a business account manager, you have a considerable impact on the organization by helping promote services and maintain business relationships with members and clients. You represent and…
Added 1 hour ago
A
Customer Success Manager
Amadeus
Ottawa, ON
- Full-time
As a Customer Success Manager (CSM), you will own the post-sales customer lifecycle for a portfolio of airline customers. You will be responsible for driving solution adoption, customer…
Added 1 hour ago
YH
Activation Worker (Temporary Full-Time for 3 Months) - Chinese Speaking
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough Finch
- Full-time
Under the supervision of the Activation Manager, the Activation Worker plans and conducts daily activation, recreational and social programs for residents of the LTC Home that reflects the…

Glen Dimplex Americas

Help Desk Administrator

Cambridge, ON, Canada

Base salary: $55,000 – $65,000

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Job details

Pay: Base salary: $55,000 – $65,000
Posting language: English
Posted: Sep 29, 2026

Original job description

About Us

At Glen Dimplex Americas, people drive our success. We design innovative comfort solutions by focusing on customers, caring for people, valuing innovation, and keeping things simple. Our portfolio - Dimplex, Cadet, and Convectair - delivers trusted electric heating, fireplaces, and controls across North America. As part of Glen Dimplex Group, we’re a global leader in electrical heating and comfort technology.

Learn more at: www.glendimplexamericas.com | www.dimplex.com | www.cadetheat.com | www.convectair.ca

Compensation

Base salary: $55,000 – $65,000

Annual Bonus Potential: 3%

Reason for Opening

Existing Vacancy – Yes

Job Summary

Reporting to the I.T. Business Relationship Manager, the Help Desk Administrator is the first point of contact, providing support to end users related to computer software and/or hardware. The Help Desk Administrator provides basic troubleshooting and support, administers system and network access, and deploys computer equipment.

Duties & Responsibilities

Provide rapid response to plant hardware/software issues halting/slowing manufacturing processes
Act as a first point of contact and provide basic technical support for end-users’ inquiries related to computer hardware, software and telephone systems
Troubleshoot routine issues in accordance with protocols and procedures
Consult technical manuals, supplier documentation, and conduct basic diagnostics as needed
Deploy computer equipment for staff use, ensuring the proper installation and configuration of all components and software in accordance with established procedures and instructions
Identify and escalate issues to senior IT staff and vendors as appropriate
Provide excellent service by performing work in a professional, courteous and timely manner
Use Helpdesk ticketing system and maintain accurate and complete records
Maintain an inventory of IT equipment assigned to employees.
Maintain an inventory of all software installed on PCs and laptops
Monitor performance of back-ups and server-based batch processes
Administer system and network access rights and user accounts in accordance with network and security protocols and procedures
Provide coaching on the basic use of computer hardware and/or software
Collaborate with other IT staff on assigned projects and issues as required
Collaborate with other departments in approach to service delivery
Participate in IT projects as required

Qualifications & Educational Requirements

Certificate or diploma in Computer Science with a focus on computer systems technology, network administration, or a related field or equivalent experience
Strong experience using Microsoft Windows and Office products (Word, Excel, Outlook)
Ability to communicate technical information (written and verbal) to both technical and non-technical users
Customer-focused mentality; demonstrated customer service skills providing prompt and courteous support
Excellent organizational skills including strong time management, prioritization, and the ability to manage multiple priorities
A vertical skillset that encompasses problem identification, analysis, solution definition, results, and communication, with a strong attention to detail
Ability to work independently, as well as part of a collaborative team approach

Preferred:

Knowledge of:
- Dell PCs and Laptops together with HP Printers
- Cisco switches
- Ubiquiti Wi-Fi solution
- Veeam backup solution manager
- Cloud server applications
- SAP S4 Hana/Fiori
- Cloud based Cisco telephone system
- Zendesk customer support software
- Tanium endpoint management software

Total Rewards

Core Total Rewards

Fully funded Group Benefits (medical, dental, vision, life insurance, dependent life, AD&D, short term disability, & long-term disability)
Group RRSP with 100% Employer Match up to 4%
Freedom to Choose, Consult +, and Telus Pharmacy Group
Employee Assistance Program
Workplace Wellness Program
Support of professional memberships/certifications

Additional Rewards

Educational Reimbursement Program
Employee Charitable Donation Program (monetary and product donations)
Employee Service & Recognition Awards
Referral Bonus Program
Summer Fridays
Employee Engagement Committee initiatives
Smart casual dress atmosphere
A unique opportunity to be a key player in a growing global organization
An innovative fast-paced culture focused on people

Our Values

We Think Customer – we aim to put our customers at the center of everything we do, taking time to understand their needs; creating solutions that meet and exceed their expectations, enhancing everyday moments

We Care About People – we recognize the power of a community with a common purpose; empathizing with others’ point of view and acting with integrity to create a safe and healthy environment

We Value Innovation – we are building a better future day by day; developing innovations that will create quality, consumer-centric, sustainable solutions

We Keep it Simple – we make the complex simple by driving out inefficiencies; which enables us to be agile, responsive and to get the job done

Equal Opportunity

Glen Dimplex Americas is committed to fair and accessible employment practices, including accommodations throughout the recruitment process. If you require accommodation, please let us know and we will work with you to meet your needs.

Please note, Glen Dimplex Americas may use artificial intelligence (AI) tools as part of our interview and recruitment process to assist in screening and evaluating applicants. All information will be handled in accordance with our privacy policies, and any AI-supported assessments are designed to ensure a fair and consistent evaluation for all candidates.

We thank all applicants for their interest in Glen Dimplex Americas; however, only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Help Desk Administrator serves as the primary point of contact for end-user technical support, troubleshooting hardware and software issues while managing system access. They are also responsible for deploying IT equipment, maintaining inventory records, and escalating complex issues to senior staff.

Requirements

Candidates must possess a certificate or diploma in Computer Science or a related field, along with strong experience in Microsoft Windows and Office environments. Excellent communication, organizational, and customer service skills are required to effectively support both technical and non-technical users.

Skills

Technical support
Hardware troubleshooting
Software troubleshooting
Network administration
Help desk ticketing
Inventory management
System access administration
Microsoft Windows
Microsoft Office
Dell hardware
HP printers
Cisco switches
Ubiquiti Wi-Fi
Veeam backup
Customer service
Time management

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short term disability
Long term disability
Group RRSP
Employee assistance program
Workplace wellness program
Educational reimbursement program
Referral bonus program

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
IT Support
Hardware
Software
Network Administration
Troubleshooting
Microsoft Windows
Microsoft Office
Dell
HP Printers
Cisco
Ubiquiti
Veeam
SAP S4 Hana
Zendesk
Tanium
Inventory Management
System Access
Technical Support
Manufacturing
Diagnostics
Back-ups
Server-based processes
Customer Service
Time Management
Communication
Computer Systems Technology
Cloud Server
Endpoint Management
IT Projects

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