Sales Manager

About Us

As Canada’s # 1 retailer of cell phones, The Wireless Kiosk @ Costco operates in every Costco warehouse across Canada. Our highly trained Advisors complement the way that Costco takes care of its members - by providing unbiased solutions to some of the most well informed, engaged, affluent, and loyal consumers in the country. So, if we are serving the best, it stands to reason that we only hire the Best of the Best.

Sales Manager

Costco is one of the best rated and managed companies in the world and have a reputation for taking care of each and every one of their members, so it is critical that we find leaders who can fit into their culture. This pivotal leadership role is responsible for driving performance through strong leadership, talent selection, coaching, accountability, and disciplined execution. More than delivering sales results, this leader can create sustainable success by developing a high-performing team that embodies Costco’s values and member-first culture. The Sales Manager creates an environment where all team members clearly understand what is expected of them, and are able to support our strategy, working collaboratively toward shared goals, and taking collective ownership of the kiosk’s success.

Success in this role requires balancing strong people leadership with business results and requires fostering trusted relationships that enhance the member experience and drive long-term business results.

What You'll Excel At

• Building and leading high-performing teams aligned around clear goals, expectations, and accountability.
• Recruiting, hiring, onboarding & developing top talent aligned with our culture, values, and strategy.
• Setting clear expectations and fostering a team-first culture where all employees contribute to the mutual success of the kiosk.
• Coaching Advisors through meaningful feedback and development conversations, fostering a positive and accountable culture
• Proactively performance manage employees to quickly address any misalignments.
• Strengthening trusted partnerships with Costco management and warehouse leadership.
• Driving sustainable business results through disciplined execution, talent development, and accountability to key performance metrics
• Leading teams through change while keeping employees engaged and focused on results.
• Identifying and developing advisors into future leaders.

You Can

• Stand behind a proven track record of identifying, hiring, onboarding, and developing top talent.
• Show 5+ years of meaningful management experience in a dynamic, fast-paced, customer relationship focused environment 
• Inspire high performance through coaching, accountability, communication, recognition, and leadership
• Foster strong relationships with customers, business partners, and stakeholders at all levels through integrity, consistency and actions that earn respect
• Be comfortable addressing challenges directly, having “Real” conversation with advisors, making difficult decisions when needed, and upholding high standards 
• Thrive in environments that value collaboration, accountability, continuous improvement, and a member-first mindset 
• Be confident leading through change and helping teams navigate evolving business priorities while challenging complacency