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Glia

Associate, Client Engineer (Vancouver)

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 12, 2026

Original job description

About Glia

Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.

Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.

Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.

We're growing rapidly, and seeking a passionate professional to join our Client Engineering team in Vancouver as Client Engineer.

The Role:

As part of our Entry Client Engineer Team, you'll help our customers to resolve complex technical problems, providing proactive guidance, and adding value through the use of Glia’s technologies. You’ll deliver recommendations to make our customer’s integrations secure, scalable, and seamless. A Client Engineer is effective, capable of managing demanding workloads, and excels at prioritizations and evaluation of situational urgency.

What you’ll do:

A regular day in the life of a Client Engineer at Glia consists of resolving technical inquiries with our customers and partners, helping them achieve their goals through Glia’s Digital Customer Service platform while maintaining high standards.

Works with our customers' and partners' developers, architects, business analysts, and support personnel to set up complex technical integrations.
Collaborates with the Glia Product and Engineering teams using JIRA tickets, to report reproducible bugs, and Slack
Provides support to our clients by conducting effective troubleshooting on bugs and defects raised via our Service Desk or virtual channels.
Helps our customers to understand the finer points of Glia’s capabilities and influences them to implement best practices.
Interacts, collaborates, and networks with Engineering, Product Management, and Customer Success in search for solutions
Be ready to work in a fast-paced environment!

Requirements:

2+ years in software development, technical support/service, support engineering, or related
Good knowledge of RESTful technology, previous experience with APIs, and the ability to understand and troubleshoot issues with cloud solutions.
Strong customer empathy. Desire to deliver positive, delightful customer experiences by identifying their problems and guiding them through complex technical solutions.
Excellent reading, listening, and writing skills in English
A firm understanding of the technology stacks common to the Web ecosystem.
High competency in communicating complex issues to both technical and non-technical audiences.
Ability to professionally and diplomatically address customer concerns and provide concise feedback
Bachelor's Degree in Software Engineering, Computer Science or equivalent

Bonus:

Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. Understanding of WebRTC and other web technologies.
Experience with communications/telecommunications technology.
Broad capabilities to troubleshoot server-side code (C#, Java, Node.js, Ruby, or PHP) and client-side code (JavaScript, Android, iOS)

Benefits

Competitive salary and stock options
Professional development support (trainings, courses, conferences, books, etc)
Access to all the latest tools and equipment you’ll need
Sports compensation, reimbursement for therapy, counseling sessions
Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
Diversity: 25 countries represented

Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.

Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com

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More about this job

Responsibilities

The Client Engineer will resolve complex technical inquiries and facilitate integrations for customers using Glia's Digital Customer Service platform. They will collaborate with internal product and engineering teams to report bugs and influence customers to adopt best practices.

Requirements

Candidates must have at least 2 years of experience in software development or technical support and a bachelor's degree in a relevant field. Proficiency in RESTful APIs, cloud solutions, and strong communication skills are required for this role.

Skills

Software development
Technical support
RESTful APIs
Cloud solutions
Troubleshooting
Customer empathy
Web ecosystem
Communication
Technical integrations
Bug tracking
JIRA
API management
Client relations
Technical documentation

Benefits

Competitive salary
Stock options
Professional development support
Sports compensation
Therapy and counseling sessions
Team events

Visa sponsorship

Not detected in the job text

Keywords

Banking AI
RESTful API
Cloud solutions
JIRA
Slack
Technical support
Software development
Customer success
Integration
Troubleshooting
Web ecosystem
TCP/UDP
SSL/TLS
WebRTC
C#
Java
Node.js
Ruby
PHP
JavaScript
Android
iOS
Digital Customer Service
Banking data
API

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