Case Coordinator - Case Management(Hybrid/Remote)- EN
- Sherbrooke, QC, Canada
Windsor, Ontario Candidates: base hourly salary scale ($24.16/hour - $28.42/hour). · Full-time
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Job details
- Pay
- Windsor, Ontario Candidates: base hourly salary scale ($24.16/hour - $28.42/hour).
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Job Description
Case Coordinator - Case Management
Are you passionate about making a difference in people's lives? Are you driven to help those in need during emergency situations? If so, we want you to join our Case Management Team!
As a Case Coordinator, you will play a crucial role in providing support to insured travelers across the globe. You will give customers peace of mind by helping them find health care at the right time, the right place, and at the right cost. You will explain what medical benefits are covered by their insurance plan, arrange payment for treatment on behalf of patients, and assist them in returning home safely. Additionally, you will work closely with our medical team and other internal departments to create the best strategy to manage the case.
What does your typical day look like?
If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.
We offer you
At Global Excel we believe in investing in our employees
Case Coordinator - Case Management
Are you passionate about making a difference in people's lives? Are you driven to help those in need during emergency situations? If so, we want you to join our Case Management Team!
As a Case Coordinator, you will play a crucial role in providing support to insured travelers across the globe. You will give customers peace of mind by helping them find health care at the right time, the right place, and at the right cost. You will explain what medical benefits are covered by their insurance plan, arrange payment for treatment on behalf of patients, and assist them in returning home safely. Additionally, you will work closely with our medical team and other internal departments to create the best strategy to manage the case.
What does your typical day look like?
- Monitor hospitalized and outpatient clients, update claim notes and keep record of decisions and cost to dates / reserves. Set objectives to meet the needs of the client/insurer;
- Provide accurate and complete information to identify solutions to customers, health care facility/provider, and insurance partner inquiries by utilizing appropriate insurance policies and reference material;
- Work closely with teams within the department, from different sites and departments;
- Provide emotional support to families in need to assist them in coping with a difficult situation;
- Initiate and coordinate medical patient transfer to promote client safety and contain costs as well as vehicle returns when needed;
- Identify solutions to customers, facilities/providers issues, inquiries by providing accurate, reliable, and complete program information;
- Review medical bills written in English;
- Contact healthcare professionals from around the world.
- University Degree/College Diploma;
- Post-Secondary education or certificate/college diploma in medical terminology or real world equivalent practical experience (preferred but not required);
- Excellent written and verbal communication skills with proven ability to communicate medical terms/concepts to diverse groups, including medical professionals and the general public;
- Able to work independently or as part of a team;
- Excellent organizational and time management skills;
- Strong interpersonal skills - patient, calm, empathetic and controlled demeanor;
- Computer skills (Windows, Excel, data entry);
- Good understanding of world geography and current events;
- Able to multitask and handle fluctuating work volumes in a fast-paced, customer-focused environment;
- Able to work various shifts and days of the week as required;
- Ability to speak clearly and communicate well in English and French, both written and spoken.
If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.
We offer you
At Global Excel we believe in investing in our employees
- Global Excel offers more than a position;
- We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
- A professional future with opportunities for development, growth, and advancement;
- RRSP Match program;
- Financial assistance to employees who wish to continue their education;
- Work/life balance, health and wellness initiatives including an excellent EAP program;
- Employee engagement programs that focus on fitness, food, and fun;
- Windsor, Ontario Candidates: base hourly salary scale ($24.16/hour - $28.42/hour). Relevant candidate experience considered;
- Other locations, salary to be discussed based on geographic differential.
More about this job
Responsibilities
Coordinate support for insured travelers by monitoring hospitalized and outpatient cases, explaining insurance coverage, arranging treatment payments, and helping patients return home safely. Collaborate with medical and internal teams, support families, review medical bills, maintain case records and cost reserves, and coordinate patient transfers when needed.
Requirements
A university degree or college diploma is required, while post-secondary education or a certificate in medical terminology - or equivalent practical experience - is preferred. Candidates should have strong communication, organizational, interpersonal, and computer skills, be able to work independently and in a team, manage changing workloads and shifts, and communicate clearly in English and French.
Skills
- Case Coordination
- Case Management
- Medical Terminology
- Customer Service
- Written Communication
- Verbal Communication
- Interpersonal Skills
- Organization
- Time Management
- Multitasking
- Data Entry
- Microsoft Excel
- Insurance Policy Interpretation
- Medical Bill Review
- Patient Transfer Coordination
- Emotional Support
Benefits
- Performance Bonus
- Extensive Benefits Package
- RRSP Matching
- Education Assistance
- Employee Assistance Program
- Health and Wellness Initiatives
- Employee Engagement Programs
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Customer Service & Support
- Administrative
Keywords
- Case Coordination
- Case Management
- Insurance
- Insured Travelers
- Medical Benefits
- Medical Terminology
- Hospitalized Clients
- Outpatient Care
- Claim Notes
- Cost Reserves
- Insurance Policies
- Medical Bill Review
- Patient Transfers
- Healthcare Providers
- Medical Professionals
- Customer Inquiries
- Emotional Support
- Microsoft Windows
- Microsoft Excel
- Data Entry
- World Geography
- English
- French