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Added 1 hour ago
RC
Sales & Events Coordinator
River Cree Resort & Casino
Enoch, AB
- Full-time
The Sales Coordinator may various types of shifts on a rotating schedule that may include days, evenings and weekends.
Added 1 hour ago
LC
Architectural Building Technology (Sessional Faculty)
LaSalle College Vancouver
Vancouver, BC
- Volunteer
Adhere to the scheduled class times for teaching classes, maintain office hours and attend meetings at the designated times. Promptly informing the Program Director of any necessary changes…
Added 2 hours ago
C
Team Coordinator
CarePartners
Barrie, ON
- Part-time
An Employee Assistance Program (EAP) for you and your family members
Added 2 hours ago
AH
Unit Clerk
Alberta Health Services
Red Deer, AB
- Full-time
The Unit Clerk functions as a receptionist and clerk for the Red Deer Regional Hospital Emergency Department. It is a dynamic, fast paced position that requires strong time management and…
Added 3 hours ago
LC
Associate Faculty - Clinical Nursing
Lambton College
Sarnia, ON
- Part-time
Computer literacy, including experience with Microsoft Office programs, Brightspace (D2L) or other learning management systems, and clinical documentation programs such as CompTracker.
Added 4 hours ago
CO
Administrative Assistant 3 - Records
City of Saint John
Saint John, NB
- Full-time
Under the general supervision of the Information Services Coordinator, this permanent position is responsible for submissions of reports to Statistics Canada and the provision of condensed…
Added 4 hours ago
TC
Marketing Communications Coordinator
The Clarice Smith Performing Arts Center
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
The College of Arts and Humanities’ Marketing Communications Coordinator, School of Music (MCC) supports the marketing communications priorities of the School of Music (SOM) and reports to…
Added 6 hours ago
H
Service Coordinator, Security
Houle
Burnaby, BC
- Full-time
We are recruiting for a Service Coordinator to join our Security Technology team in our Burnaby or Victoria office.
Added 7 hours ago
H
Commercial Management Coordinator
HDR
Toronto, ON
- Full-time
The Commercial Management Coordinator supports the delivery of the Ontario Line Technical Advisory program by integrating commercial management, cost controls, schedule support, risk…
Added 7 hours ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Knowledge of Microsoft Office (Word, Excel, Power Point and Outlook),
Added 12 hours ago
CH
Occupational, Health and Safety Coordinator
CMH Heli-Skiing & Summer Adventures
AB · Alberta, Canada
- Full-time
The Coordinator, Occupational Health and Safety plays an integral role in supporting the Health and Safety team, as well as the Manager, Occupational Health and Safety, to provide a great…
Added 12 hours ago
T
Security Systems Installation Coordinator
Talencore
Markham, ON
- Full-time
…hiring a hands-on, detail-oriented Security Systems Installation Coordinator to support our installation team - from project coordination and equipment preparation to job-site…
Added 13 hours ago
YW
Youth Outreach Worker
Youth Without Shelter
Toronto, ON · Etobicoke, ON
- Part-time
The Stay in School program offers longer-term transitional housing for 20 youth dedicated to completing their education within a safe and stable environment with support and guidance from…
Added 15 hours ago
MD
Corporate Tax Auditor - Revenue Tax Specialist or Revenue Tax Specialist Intermediate or Revenue Tax Specialist Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
This position is eligible for hybrid telework. Employees living within 50 miles of the office will be required to work in the office at least 50% of the time each month. Employees may…
Added 15 hours ago
FC
Torboy Transfer Station - Republic - TRANSFER STATION/RECYCLING OPERATOR
Ferry County Community Svc
Montreal, QC · Urban agglomeration of Montreal, QC
- Internship
Responsible for the safe operations of the Ferry County Recycling Program and solid waste disposal. Assist with other projects as directed by the Solid Waste Coordinator.
Added 15 hours ago
LC
Associate Faculty - Clinical Nursing
Lambton College
Sarnia, ON
- Part-time
Computer literacy, including experience with Microsoft Office programs, Brightspace (D2L) or other learning management systems, and clinical documentation programs such as CompTracker.
Added 17 hours ago
BB
Event Coordinator
Bond Brand Loyalty
Toronto, ON
- $50,000 to $62,500 CAD / year
As an Event Coordinator, you’ll be part of the team behind live experiences for top-tier clients, from corporate meetings and conventions to incentive travel programs. Working alongside our…
Added 17 hours ago
CO
Administrative Assistant 3 - Records
City of Saint John
Saint John, NB
- Full-time
Under the general supervision of the Information Services Coordinator, this permanent position is responsible for submissions of reports to Statistics Canada and the provision of condensed…
Added 19 hours ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Knowledge of Microsoft Office (Word, Excel, Power Point and Outlook),
Added 20 hours ago
MD
Grants Specialist / Grants Specialist Intermediate
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
This position exists to process, analyze and monitor assigned grants to assure compliance with administrative processes through the development and implementation of internal grant…
Added 20 hours ago
MD
Rehabilitation Policy Specialist/Compliance Services Officer Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Employees that live in Minnesota and are more than 50 miles from the primary work location may be eligible for more than 50% telework with agency approvals. Some travel to St. Paul office…
Added 21 hours ago
SW
Administration and Events Coordinator *email to apply*
Sport Wood Buffalo Association
Fort McMurray, AB
- Full-time
Position: Administration and Events Coordinator
Added 21 hours ago
CT
Recruitment Coordinator – Guelph, ON Canada
Connect Tech Inc.
Guelph, ON
- Full-time
The Recruitment Coordinator supports the full-cycle recruitment process by coordinating hiring activities, identifying qualified candidates, managing applicant communications, and ensuring…
Added 1 day ago
KE
RMA Coordinator
Kontron Europe
Boisbriand, QC
- Full-time
Do you want to be at the heart of Operations and Sales? Join Kontron Canada as an RMA Coordinator.
Added 1 day ago
EM
RFP Coordinator
Evertz Microsystems Limited
Burlington, ON
- Full-time
As an RFP Coordinator, you will lead the end-to-end response process for Requests for Proposals (RFPs), ensuring submissions are accurate, compliant, and delivered on time. This role…

Closed listing

Global Excel Management Inc.

Claims Coordinator- EN

Sherbrooke, QC, Canada

Windsor, Ontario Candidates: hourly salary scale ($19.94 - $25.00). *Other locations, salary to be discussed based on geographic differential. · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Windsor, Ontario Candidates: hourly salary scale ($19.94 - $25.00). *Other locations, salary to be discussed based on geographic differential.
Job type: Full-time
Closing date: Oct 17, 2026
Posting language: English
Posted: Sep 17, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

Reporting to the Team Leader, you will be responsible for communicating with claimants, providers, and travel Suppliers to obtain required information and/or documentation needed for claim processing. You will be expected to ensure accuracy and quality of work while respecting service level agreements, turnaround times and providing a first-class customer experience.

Role And Responsibilities

Contact customers via phone, email, or letter to obtain missing information or documentation.
Obtaining missing information from medical providers and travel suppliers via phone, or letter.
Review, analyze and determine missing information and documentation to proceed with claim process.
Access multiple internal and external platforms to obtain missing information / documentation.
Adhering to service levels and turnaround time when following; with customers, providers and travel suppliers on missing information to complete claim process.
Monitor incoming faxes and emails and manage according to guidelines including responses when required
Ensure creation of appropriate follow-up workflows.
Communicate and work closely with Account Management regarding any updates to client files.
Maintaining a high level of professionalism under complex situations or communications.
Accurately update tasks and claim files when new information is provided.
Review various inboxes for missing information or documents prior to actioning task for ensure accuracy.
Ensure correct forms / missing information is being requested and received.
Perform related duties as assigned.
Take ownership of complex, as well escalated files and / or emails to ensure the claim is resolved or escalated accordingly.
Communicate professionally with internal teams.

Major Challenges

Fluctuating business volumes
Numerous business targets
Specialization and diversity of claim process
Variety of Tasks and workflows
Working with multiple systems.
Strong attention to detail
Remaining calm and professional in difficult situations .

Major Job Accountabilities

Creating a good working environment
Meeting business targets and SLA’s
Meeting clients and customers’ expectations internally and externally
Quality scores and customer service due to complexities
Adherence and Absenteeism – adhering to the work schedule

Success Measures

Maintaining service levels
Overall level of customer satisfaction
Productivity levels
Quality and Audit Scores

What skills and experience are we looking for?

Intermediate computer skills along with Microsoft Office applications (Windows, Excel, Outlook)
Post-secondary education in Administration preferred.
Ability to multitask in a fast-paced work environment.
Experience working in a customer service environment.
Highly organized with attention to detail.
Experience in the insurance and medical billing industry is an asset.
General Administrative functions and tools.
Clear and effective communication (verbally and written).
Excellent interpersonal skills, judgment and professionalism.
Attention to detail.
Analyze situations and find solutions- Problem solving.
Highly organized with ability to multitask.
Ability to prioritize and change focus depending on urgency.
Ability to adapt to change.

When You Apply

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you

Global Excel offers more than a position

Competitive compensation package that includes a base salary, annual salary review and annual performance bonus;
Extensive benefit package including, health, dental, travel and health care spending account;
3 weeks vacation;
RRSP matching program;
A professional future with opportunities for development, growth, and advancement;
Financial assistance to employees who wish to continue their education;
Work/life balance, health and wellness initiatives including an excellent Employee Assistance program;
On site Gym;
Employee engagement programs that focus on fitness, food, and fun;
Windsor, Ontario Candidates: hourly salary scale ($19.94 - $25.00). *Other locations, salary to be discussed based on geographic differential.

About employer

More about this job

Responsibilities

The Claims Coordinator is responsible for communicating with claimants, providers, and travel suppliers to obtain necessary documentation for claim processing. The role involves reviewing files for accuracy, managing workflows, and ensuring service level agreements are met while providing a high-quality customer experience.

Requirements

Candidates should have experience in customer service and intermediate computer skills, with a preference for post-secondary education in Administration. Experience in the insurance and medical billing industry is considered an asset.

Skills

Customer Service
Microsoft Office
Claims Processing
Communication
Problem Solving
Multitasking
Organization
Attention To Detail
Interpersonal Skills
Time Management
Medical Billing
Insurance Knowledge
Administrative Support
Professionalism
Analytical Thinking
Prioritization

Benefits

Base salary
Annual salary review
Annual performance bonus
Health insurance
Dental insurance
Travel insurance
Health care spending account
3 weeks vacation
RRSP matching program
Professional development opportunities
Financial assistance for education
Employee Assistance program
On site Gym
Employee engagement programs

Visa sponsorship

Not detected in the job text

Keywords

Claims Processing
Insurance
Medical Billing
Microsoft Excel
Microsoft Outlook
Windows
SLA
Customer Experience
Administrative Functions
Account Management
Workflow Management
Documentation
Quality Audit
Travel Suppliers

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