CSR - Digital Communications (Bilingual)- EN
- Windsor, ON, Canada
Full-time
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Job details
- Job type
- Full-time
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- Posting language
- English
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Original job description
Job Description
Are you a person with excellent writing skills and a knack for providing excellent customer service ? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!
As a Customer Service Representative: Digital Communications, you’ll be assisting clients via email and text regarding medical and non-medical travel claims.
What does your typical day look like?
Are you a person with excellent writing skills and a knack for providing excellent customer service ? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!
As a Customer Service Representative: Digital Communications, you’ll be assisting clients via email and text regarding medical and non-medical travel claims.
What does your typical day look like?
- Opening medical and non-medical claims in our claims system;
- Providing policy benefits;
- Responding to general inquiries related to travel insurance policies;
- Assisting clients with their claim status questions and t ake ownership of complaints or complex files to ensure the claim is resolved ;
- Appropriately handle, communicate, and exchange sensitive and confidential information in a professional manner, adhering to both company customer service guidelines and legislated privacy standards ;
- Performing other administrative duties related to the claim process as assigned.
- College Diploma;
- Minimum of one years of experience in a customer service-related position;
- Knowledge of Windsor's products;
- Superior customer service skills;
- Excellent English and French written and verbal skills . O ther languages such as Spanish are an asset.
- High level of professionalism;
- Good problem-solving skills;
- Highly organized with ability to multi - task and prioritize;
- Proficiency in the Microsoft suite products;
- Available to workdays mainly, but operational needs involve evening and weekend schedule rotation;
- Strong computer proficiency and precise digital communication .
- Global Excel offers more than a position;
- Three weeks of vacation;
- An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
- A flexible and supportive work environment offering several benefits;
- Please reach out to your local HR department if you would like to know more about benefits offered in your site.
More about this job
Responsibilities
Open medical and non-medical travel claims, explain policy benefits, and respond to customer inquiries and claim-status questions through email and text. Handle complaints and complex files, protect sensitive information, and complete other administrative tasks related to claims.
Requirements
A college diploma and at least one year of customer-service experience are required, along with strong written and verbal English and French skills. Candidates should have excellent customer service, problem-solving, organizational, computer, and digital communication skills; knowledge of Windsor's products and additional languages such as Spanish are assets.
Skills
- Customer Service
- Written Communication
- Verbal Communication
- English
- French
- Problem-Solving
- Organization
- Multitasking
- Prioritization
- Microsoft Office
- Computer Proficiency
- Digital Communication
- Claims Processing
- Confidential Information Handling
- Professionalism
Benefits
- Three Weeks Of Vacation
- Health Insurance
- Dental Insurance
- Life Insurance
- Travel Insurance
- Retirement Savings Plan
- Flexible And Supportive Work Environment
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Finance & Accounting
- Administrative
Keywords
- Customer Service
- Digital Communications
- Travel Insurance
- Medical Claims
- Non-Medical Claims
- Claims Processing
- Claims System
- Policy Benefits
- Policy Inquiries
- Claim Status
- Complaint Resolution
- Sensitive Information
- Confidentiality
- Privacy Standards
- Text Messaging
- Microsoft Office
- English
- French
- Spanish
- Administrative Duties