CSR - Digital Communications (Bilingual)- EN
- Sherbrooke, QC, Canada
Full-time
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Job details
- Job type
- Full-time
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- Posting language
- English
- Posted
Original job description
Job Description
Are you a person with excellent writing skills and a knack for providing excellent customer service ? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!
As a Customer Service Representative: Digital Communications, you’ll be assisting clients via email and text regarding medical and non-medical travel claims.
What does your typical day look like?
Are you a person with excellent writing skills and a knack for providing excellent customer service ? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!
As a Customer Service Representative: Digital Communications, you’ll be assisting clients via email and text regarding medical and non-medical travel claims.
What does your typical day look like?
- Opening medical and non-medical claims in our claims system;
- Providing policy benefits;
- Responding to general inquiries related to travel insurance policies;
- Assisting clients with their claim status questions and t ake ownership of complaints or complex files to ensure the claim is resolved ;
- Appropriately handle, communicate, and exchange sensitive and confidential information in a professional manner, adhering to both company customer service guidelines and legislated privacy standards ;
- Performing other administrative duties related to the claim process as assigned.
- College Diploma;
- Minimum of one years of experience in a customer service-related position;
- Knowledge of Windsor's products;
- Superior customer service skills;
- Excellent English and French written and verbal skills . O ther languages such as Spanish are an asset.
- High level of professionalism;
- Good problem-solving skills;
- Highly organized with ability to multi - task and prioritize;
- Proficiency in the Microsoft suite products;
- Available to workdays mainly, but operational needs involve evening and weekend schedule rotation;
- Strong computer proficiency and precise digital communication .
- Global Excel offers more than a position;
- Three weeks of vacation;
- An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
- A flexible and supportive work environment offering several benefits;
- Please reach out to your local HR department if you would like to know more about benefits offered in your site.
More about this job
Responsibilities
Assist clients by email and text with medical and non-medical travel insurance claims, including opening claims, explaining policy benefits, and responding to inquiries. Address claim-status questions, resolve complaints and complex files, handle sensitive information professionally, and perform related administrative duties.
Requirements
A college diploma and at least one year of customer-service experience are required, along with strong customer service, problem-solving, organizational, and computer skills. Excellent written and verbal English and French are required; knowledge of Windsor products is sought, and other languages such as Spanish are an asset.
Skills
- Customer Service
- Written Communication
- Verbal Communication
- English
- French
- Problem-Solving
- Organization
- Multitasking
- Prioritization
- Microsoft Office
- Computer Proficiency
- Digital Communication
- Claims Processing
- Handling Confidential Information
- Complaint Resolution
Benefits
- Three Weeks of Vacation
- Health Insurance
- Dental Insurance
- Life Insurance
- Travel Insurance
- Retirement Savings Plan
- Flexible and Supportive Work Environment
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Finance & Accounting
- Administrative
Keywords
- Customer Service
- Digital Communications
- Travel Insurance
- Medical Claims
- Non-Medical Claims
- Claims Processing
- Claims System
- Policy Benefits
- Policy Inquiries
- Claim Status
- Complaint Resolution
- Sensitive Information
- Confidentiality
- Privacy Standards
- Microsoft Office
- English
- French
- Spanish
- Administrative Duties
- Customer Service Guidelines