Customer Service Representative (bilingual) - $22.56/hour- EN
- Sherbrooke, QC, Canada
Full-time
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Job details
- Job type
- Full-time
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- Posting language
- English
- Posted
Original job description
Job Description
Bilingual Customer Service Representative - Assistance Services $22.56/h
Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!
As a Bilingual Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.
What does your typical day look like?
What does Global Excel offer you?
Bilingual Customer Service Representative - Assistance Services $22.56/h
Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!
As a Bilingual Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.
What does your typical day look like?
- Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;
- Open the initial claim and refer the person to the most suitable healthcare providers;
- Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
- Record the interactions and transactions in the claims system and ensure a superior level of customer service.
- College diploma or equivalent
- Experience in customer service, telecommunications and/or claims assistance
- Bilingual both verbally and in writing (English and French) another language will be considered an asset (the use of English is necessary to answer a large number of calls in English)
- Customer service oriented
- Ability to work with people in a fast-paced, team environment
- Good communication skills and highly professional
- Good computer skills (Microsoft Office, internet etc.)
What does Global Excel offer you?
- Three weeks of vacation;
- An extensive benefit package that includes health (100%) , dental, life and travel insurance, as well as a retirement savings plan;
- A flexible and supportive work environment offering several benefits such as on - call doctors, an on -s ite Bistro , and much more ;
- A company wellness program that includes an on -s ite gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness ;
- Many opportunities for advancement, development and financial assistance to employees who wish to continue their education .
More about this job
Responsibilities
Assist patients, family members, and medical facilities with insurance benefits and coverage during travel-related medical and non-medical emergencies. Open claims, refer customers to suitable healthcare providers, pre-approve medical tests, coordinate follow-up actions, and document interactions in the claims system.
Requirements
A college diploma or equivalent is required, along with customer service, telecommunications, or claims assistance experience. Candidates must communicate professionally in spoken and written English and French, provide strong customer service, work effectively in a fast-paced team environment, and have good computer skills.
Skills
- Customer Service
- Bilingual Communication
- English Communication
- French Communication
- Claims Assistance
- Insurance Coverage Knowledge
- Medical Assistance Coordination
- Professional Communication
- Teamwork
- Working In A Fast-Paced Environment
- Computer Skills
- Microsoft Office
- Internet Skills
- Recordkeeping
Benefits
- Three Weeks Of Vacation
- Health Insurance
- Dental Insurance
- Life Insurance
- Travel Insurance
- Retirement Savings Plan
- On-Site Doctors
- On-Site Bistro
- On-Site Gym
- Fitness Classes
- Local Business Discounts
- Wellness Program
- Education Assistance
- Career Advancement Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Healthcare
- Finance & Accounting
Keywords
- Customer Service
- Bilingual
- English
- French
- Insurance
- Claims Assistance
- Travel Assistance
- Medical Emergencies
- Non-Medical Emergencies
- Policy Benefits
- Coverage Information
- Healthcare Providers
- Medical Test Pre-Approval
- Claims System
- Telecommunications
- Microsoft Office
- Internet
- Customer Support
- Follow-Up Coordination
- Recordkeeping
- Teamwork
- Fast-Paced Environment