Data Analyst - WFM- EN
- Sherbrooke, QC, Canada
Full-time
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Job details
- Job type
- Full-time
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- Posting language
- English
- Posted
Original job description
Job Description
Are you an analytical professional who enjoys transforming data into meaningful business insights? Do you thrive in a fast-paced environment where your analyses directly influence operational performance and decision-making? We would love to meet you!
As a Data Analyst - Workforce Management, you will work closely with business leaders to analyze workforce and operational data, identify trends, and develop impactful reporting solutions. Your work will support strategic decisions, improve operational efficiency, and contribute to continuous improvement initiatives across the organization.
What does your typical day look like?
If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.
Are you an analytical professional who enjoys transforming data into meaningful business insights? Do you thrive in a fast-paced environment where your analyses directly influence operational performance and decision-making? We would love to meet you!
As a Data Analyst - Workforce Management, you will work closely with business leaders to analyze workforce and operational data, identify trends, and develop impactful reporting solutions. Your work will support strategic decisions, improve operational efficiency, and contribute to continuous improvement initiatives across the organization.
What does your typical day look like?
- Identify reporting and analytics requirements across various business units;
- Conduct in-depth analysis of trends and compare results against historical data;
- Compile and present meaningful insights and recommendations to leadership teams;
- Identify trends, correlations, and opportunities for operational improvement;
- Develop and maintain standardized production reports and dashboards;
- Collaborate with internal departments and external partners to address reporting gaps;
- Determine key performance indicators (KPIs) and metrics to support forecasting activities;
- Support continuous improvement initiatives through data-driven recommendations
- College diploma or bachelor's degree in Business, Statistics, Data Analytics, Mathematics, Computer Science, or another related field*;
- Minimum of five (5) years of relevant experience in data analysis;
- Strong proficiency with Microsoft Office, particularly Excel;
- Experience using data analysis tools such as SQL, Excel, and Python;
- Strong analytical and problem-solving abilities with the capacity to manage complex datasets;
- Ability to identify trends, patterns, and actionable insights from data;
- Excellent communication skills with the ability to present complex information clearly to various stakeholders;
- Ability to work independently and collaboratively in a dynamic environment;
- Familiarity with contact centre operations and workforce management, considered an asset;
- Knowledge of travel insurance and business operations, considered an asset;
- Bilingualism (French and English), considered an asset.
If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.
More about this job
Responsibilities
Analyze workforce and operational data to identify trends, compare performance with historical results, and provide actionable insights to leadership. Develop and maintain reports and dashboards, define KPIs for forecasting, collaborate with internal and external partners, and support operational improvement initiatives.
Requirements
Requires a college diploma or bachelor's degree in a related field and at least five years of relevant data analysis experience. Candidates should be proficient in Excel and experienced with SQL and Python, with strong analytical, communication, and problem-solving skills; contact centre, workforce management, travel insurance, and French-English bilingualism are assets.
Skills
- Data Analysis
- Workforce Management
- SQL
- Excel
- Python
- Microsoft Office
- Trend Analysis
- Data Visualization
- Dashboard Development
- KPI Development
- Forecasting
- Problem-Solving
- Communication
- Operational Improvement
- Stakeholder Collaboration
Visa sponsorship
Not detected in the job text
Categories
- Data & Analytics
- Human Resources
- Finance & Accounting
Keywords
- Workforce Management
- Data Analysis
- Operational Data
- Business Insights
- SQL
- Excel
- Python
- Microsoft Office
- Reporting
- Dashboards
- Trend Analysis
- Historical Data
- KPI
- Metrics
- Forecasting
- Contact Centre Operations
- Operational Efficiency
- Continuous Improvement
- Data-Driven Recommendations
- Travel Insurance
- Business Operations
- Stakeholder Communication