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Added 11 mins ago
LH
CCM-Care Coordinator Manager - Multiple Future Opportunities
Lifemark Health Group
Thorold, ON
- $18.42 to $27.02 CAD / hour
- Full-time
…feel valued and have the support of our understanding Clinic Director? If so, come and join us at Lifemark Physiotherapy, Canada’s premier, largest, and most comprehensive healthcare…
Added 11 mins ago
IH
Administrative Assistant II | Quality & Patient Safety
Interior Health Authority
BC · British Columbia, Canada
- Full-time
…provide confidential administrative support functions to the Director for the department or program and other management staff as required. The Administrative Assistant serves as a vital…
Added 11 mins ago
IH
Administrative Assistant | Medical Administration
Interior Health Authority
BC · British Columbia, Canada
- Full-time
…provide confidential administrative support functions to the Director for the department or program and other management staff as required. The Administrative Assistant serves as a vital…
Added 26 mins ago
I-
Employment Specialist
ISSofBC - Immigrant Services Society of BC
BC · British Columbia, Canada
- Full-time
Reporting to the WorkBC Senior Manager and Associate Program Director – WorkBC Kamloops, assists eligible job seekers who are employed or underemployed, to achieve labour market attachment…
Added 26 mins ago
Operations Co-op (Hospitality)
Optima Living
Surrey, BC
…and sensory-friendly dining environments. This role combines program planning, evaluation, and leadership exposure within a growing senior living…
Added 26 mins ago
CS
Program Manager, Data and Agri-food Standards/ Responsable de Programme, Normes Relatives aux Données et au Secteur Agroalimentaire
Canadian Standards Association
Calgary, AB · Ottawa, ON · Toronto, ON · Montreal, QC
- $116,230 to $152,555 CAD / year
- Full-time
CSA Group Standards Division has an opportunity for a Program Manager, Data and Agri-food, reporting to the Director, Data and Agri-food Standards. The Program Manager (PGM) is responsible…
Added 26 mins ago
CS
Manager, Strategic Initiatives - Energy Systems Standards (Petroleum & Natural Gas / Nuclear)
Canadian Standards Association
Calgary, AB
- $116,230 to $152,555 CAD / year
- Full-time
…Initiatives (SIM) – Energy Systems Standards. Reporting to the Director, Energy Systems Standards, the SIM advances strategic priorities across the CSA Group petroleum and natural gas and…
Added 56 mins ago
C
Temporary Cashier
Coach
Toronto, ON
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 56 mins ago
MI
Senior Assistant Director of Finance and Accounting
Marriott International
Toronto, ON
- Contract
Ensures new hires participate in the department’s orientation program.
Added 56 mins ago
HR
Solution Engineering Manager
Hitachi Rail
Toronto, ON
- Full-time
The SEM directs and manages the Engineering team on Bid/Project to achieve company objectives in terms of program schedule, financial and quality targets. This role requires a solid…
Added 56 mins ago
G-
Human Resources Generalist
GFL - Sewer Technologies Division
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…HR support across regional operations. Reporting to the HR Director, this role acts as a primary point of contact for operational leaders, supervisors, and front-line…
Added 1 hour ago
CC
Manager, Premium Services (Rogers Place)
Compass Canada
Edmonton, AB
- Full-time
ICE District Hospitality perks! Partner Incentive Bonus and Playoff Bonus program, heated underground parking, staff events and various incentives
Added 1 hour ago
GE
Team Leader - Assistance Services (6-month temporary assignment)- EN
Global Excel Management Inc.
Montreal, QC
- Temporary
Partner with the Assistant Director and other leaders to support strategic initiatives, implement process improvements, and contribute to employee engagement and retention
Added 1 hour ago
CS
Clinical Exercise Physiologist Instructor
Canadian Society for Exercise Physiology (CSEP) Société canadienne de physiologie de l’exercice SCPE
Fredericton, NB
- Internship
Reporting to the Director, REDS Recreation, the CEP Instructor leads programming for older adults with various chronic conditions while also contributing to group fitness programming,…
Added 1 hour ago
GE
Team Leader - Assistance Services (6-month temporary assignment)- EN
Global Excel Management Inc.
Sherbrooke, QC
- Temporary
Partner with the Assistant Director and other leaders to support strategic initiatives, implement process improvements, and contribute to employee engagement and retention
Added 1 hour ago
GW
Senior Law Clerk - Corporate Services
Gowling WLG
Hamilton, ON
- $78,000 to $88,000 CAD / year
- Full-time
…revivals, by-laws (including those containing more complex director qualifications and multiple classes of membership), organizational documents, annual documents, minutes of meetings,…
Added 1 hour ago
NP
Social Media Coordinator
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Vancouver, BC
- Full-time
Reporting to the Director of Social Media & Communications, this role will be responsible for content publishing for Northland Properties and our associated hospitality brands, including…
Added 1 hour ago
GW
Senior Law Clerk - Corporate Services
Gowling WLG
Waterloo, ON
- $78,000 to $88,000 CAD / year
- Full-time
…revivals, by-laws (including those containing more complex director qualifications and multiple classes of membership), organizational documents, annual documents, minutes of meetings,…
Added 1 hour ago
GW
Senior Law Clerk - Corporate Services
Gowling WLG
Ottawa, ON
- $78,000 to $88,000 CAD / year
- Full-time
…revivals, by-laws (including those containing more complex director qualifications and multiple classes of membership), organizational documents, annual documents, minutes of meetings,…
Added 1 hour ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Reporting to the a Integrated Director Laboratory Services, is responsible for the implementation, maintenance and improvement of the quality management system and Hospital Point of Care…
Added 1 hour ago
UO
Accessibility Advisor
University of Victoria
Victoria, BC
- Full-time
Reporting to the Associate Director of the CAL, this role is responsible for the development and on-going delivery of programming for students with students with a disability or chronic…
Added 1 hour ago
W(
Manager, Community Services
WINS (Women In Need Society)
Calgary, AB
- Full-time
…House to Home, and other community supports. Reporting to the Director, Community Impact, the Manager supervises two Coordinators and supports the broader Community Services team to ensure…
Added 1 hour ago
UG
Administrative Assistant (PL3)
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Fredericton, NB
- Full-time
Reporting to the Director of the Law Clinic and Supervising Lawyer, the Administrative Assistant provides reception and clerical support for the UNB Legal Clinic following established…
Added 1 hour ago
VS
Director of Building Services - The Shores of Port Credit Retirement Residence (2026-10974)
Verve Senior Living
Mississauga, ON
- Full-time
…deliver best-in-class amenities, comfort, and service. The Director of Building Services is a key leadership role responsible for creating and maintaining a safe, clean, and exceptionally…
Added 1 hour ago
GO
IT Investment Planning & Financial Strategy Manager
Government of Manitoba
Winnipeg, MB
- Full-time
Reporting to the Executive Director, the IT Investment Planning and Financial Strategy Manager provides strategic leadership and expert advice related to IT investment planning, financial…

Global Excel Management Inc.

Team Leader - Assistance Services (6-month temporary assignment)- EN

Sherbrooke, QC, Canada

Temporary

Apply About employer

Applications open in a new tab.

Job details

Job type: Temporary
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Are you a collaborative leader with a passion for coaching, developing people, and driving results? Do you enjoy working in a dynamic environment where no two days are the same? We would love to meet you!

As a Team Leader, Assistance Services, you will provide leadership, guidance, and support to members of your team while overseeing the department's daily operations. You will play a key role in employee coaching, performance management, engagement, and continuous improvement initiatives. Working closely with other leaders and stakeholders, you will help ensure exceptional service delivery while contributing to the achievement of departmental and organizational goals.

What does your typical day look like?

Lead and develop a team of Customer Service Representatives by providing coaching, training, performance feedback, and career development opportunities, while fostering open and ongoing communication;
Monitor team performance, productivity, and key performance indicators (KPIs), providing regular feedback and recognition while addressing performance concerns when needed;
Manage escalated claimant situations and collaborate with internal stakeholders to ensure timely and effective resolution;
Monitor service levels, quality standards, and operational results, taking corrective action when required to achieve departmental objectives;
Support workforce planning activities, including scheduling, staffing needs, and intraday operational adjustments;
Partner with the Assistant Director and other leaders to support strategic initiatives, implement process improvements, and contribute to employee engagement and retention
The successful candidate must be able to work from the Montreal office on a regular basis. (Sherbrooke-based candidates may also be considered.)

What skills and experience are we looking for?

University or college degree preferred;
Previous leadership experience preferred;
2+ years of Global Excel experience preferred;
On-call and shift work may be required;
English/French bilingualism is required;
Global Excel Assistance Services department systems, processes, workflows;
Contact center leadership practices;
Travel insurance underwriting / policy knowledge;
Global Excel operational knowledge (software & systems, HR processes, payroll/accounting, IT, etc.)
Strong decision-making skills;
Excellent communicator;
Ability to multi-task and manage competing priorities;
Ability to coach and lead in a team environment;
Ability to escalate and/or collaborate when needed.

When You Apply

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you

Global Excel offers more than a position;
We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
A professional future with opportunities for development, growth, and advancement;
RRSP Match program;
Financial assistance to employees who wish to continue their education;
Work/life balance, health and wellness initiatives including an excellent EAP program;
Employee engagement programs that focus on fitness, food, and fun.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

Apply About employer

More about this job

Responsibilities

Lead, coach, and develop Customer Service Representatives while monitoring performance, service levels, quality, and operational results. Resolve escalated claimant situations, support workforce planning, and collaborate with leaders on strategic initiatives, process improvements, and employee engagement.

Requirements

A university or college degree and previous leadership experience are preferred, as is at least two years of Global Excel experience. The role requires English-French bilingualism, relevant assistance-services and contact-center knowledge, strong communication and decision-making skills, and may involve on-call and shift work.

Skills

Team Leadership
Employee Coaching
Training And Development
Performance Management
KPI Monitoring
Customer Service
Escalation Management
Workforce Planning
Scheduling
Operational Management
Process Improvement
Decision-Making
Communication
Multitasking
Stakeholder Collaboration
English-French Bilingualism

Benefits

Performance Bonus
Benefits Package
Retirement Savings Plan Matching
Education Assistance
Employee Assistance Program
Health And Wellness Initiatives
Employee Engagement Programs

Visa sponsorship

Not detected in the job text

Keywords

Assistance Services
Insurance
Travel Insurance
Contact Center
Customer Service Representatives
Team Leadership
Coaching
Training
Performance Management
Employee Engagement
Career Development
Key Performance Indicators
Service Levels
Quality Standards
Escalation Management
Workforce Planning
Scheduling
Staffing
Intraday Operations
Process Improvement
Operational Results
Stakeholder Collaboration
Travel Insurance Underwriting
Policy Knowledge
Global Excel Systems
Payroll
Accounting
Human Resources Processes
On-Call Work
Shift Work

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