Jobs in Canada

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Added 4 mins ago
W
Global Category Manager, IT & Finance
WIDIA
Belleville, ON
- Full-time
The Global IT & Finance Category Manager leads the development and execution of global category strategies across IT ($70M annual spend) and Finance ($40M annual spend) with responsibility…
Added 4 mins ago
AS
Full Stack Developer
AgileGrid Solutions
Canada
- Full-time
Triunity Software, Inc. is seeking a Full Stack Developer to contribute to the development of modern web applications and software solutions. The role offers the opportunity to work across…
Added 4 mins ago
AS
Senior Data Engineer
AgileGrid Solutions
Canada
- Full-time
As a Senior Data and AI Engineer, you will lead the delivery and support of data and AI products that address business needs and contribute to measurable outcomes. You will work closely…
Added 4 mins ago
AS
Lead Application Developer
AgileGrid Solutions
Canada
- Full-time
Applicants should have at least eight years of software development experience with .NET/C#, ASP.NET Core, and Angular, including three or more years leading development teams or serving as…
Added 4 mins ago
VC
Senior Data and Analytics Advisor
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Full-time
…taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in…
Added 4 mins ago
VC
Senior Business Advisor, Data and Analytics
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Full-time
…taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in…
Added 4 mins ago
VC
Analyst/Administrative Assistant
Vancouver Coastal Health
Vancouver, BC
- $29.89 to $39.24 CAD / hour
- Full-time
Provide analytical support to the Program team for purposes such as data analysis, statistical reporting, benchmarking activities, developing and generating queries, preparing and compiling…
Added 4 mins ago
VC
Analyst/Administrative Assistant
Vancouver Coastal Health
North Vancouver, BC
- $29.89 to $39.24 CAD / hour
- Temporary
…taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in…
Added 4 mins ago
VC
Advisor, Security Operation Centre (SOC) and Analytics
Vancouver Coastal Health
Vancouver, BC
- $35.37 to $50.85 CAD / hour
- Full-time
…taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in…
Added 1 hour ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Assists the Communications Team in the planning and development of corporate communications tactics. As an example, developing posters, educational materials, materials for huddle boards,…
Added 1 hour ago
QI
Staff ASIC Verification Engineer, Low Power AI
Qualcomm Innovation Center, Inc.
Markham, ON
- Full-time
Lead complex debug activities through the development cycle (pre and post-silicon)
Added 5 hours ago
GF
LEAD SPECIALIST MINING ENGINEER - CORPORATE DEVELOPMENT
Gold Fields Windfall
Montreal, QC
- Full-time
Our client is currently seeking a LEAD SPECIALIST MINING ENGINEER - CORPORATE DEVELOPMENT.
Added 5 hours ago
MF
Funding and Data Officer
McConnell Foundation
Toronto, ON
- Full-time
Serves as the main operational lead to the Program team members of at least two major focus areas by supporting and assisting with partner outreach requests linked to existing funding…
Added 5 hours ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 5 hours ago
HT
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 5 hours ago
HT
Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 5 hours ago
LC
Architectural Building Technology (Sessional Faculty)
LaSalle College Vancouver
Vancouver, BC
- Volunteer
…candidate will contribute to the growth, quality, and continued development of the Architectural Building Technology…
Added 8 hours ago
A
Sous Chef - Full Time
AccorHotel
Vancouver, BC
- Full-time
Lead the kitchen team in the absence of more senior chefs as required
Added 10 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
Lead the development of dashboards, operational reporting, and decision-support tools
Added 10 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Contribute to the development and implementation of relevant IT policies, standards, and operating procedures within the team’s technical domain
Added 10 hours ago
HT
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 10 hours ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 10 hours ago
HT
Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 11 hours ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…safety and appropriateness of medications. A small, dynamic team with a big mission, our work and achievements span provinces and range from public awareness campaigns to healthcare…
Added 11 hours ago
LC
Merchant, Natural Foods (Super Market Division)
Loblaw Companies Limited
Brampton, ON
- Full-time
Evaluate new product and/or platform innovation and work with our control brand team on product innovation and program development for our private labels.

Global Excel Management Inc.

Team Leader - Assistance Services (6-month temporary assignment)- EN

Sherbrooke, QC, Canada

Temporary

Apply About employer

Applications open in a new tab.

Job details

Job type: Temporary
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Are you a collaborative leader with a passion for coaching, developing people, and driving results? Do you enjoy working in a dynamic environment where no two days are the same? We would love to meet you!

As a Team Leader, Assistance Services, you will provide leadership, guidance, and support to members of your team while overseeing the department's daily operations. You will play a key role in employee coaching, performance management, engagement, and continuous improvement initiatives. Working closely with other leaders and stakeholders, you will help ensure exceptional service delivery while contributing to the achievement of departmental and organizational goals.

What does your typical day look like?

Lead and develop a team of Customer Service Representatives by providing coaching, training, performance feedback, and career development opportunities, while fostering open and ongoing communication;
Monitor team performance, productivity, and key performance indicators (KPIs), providing regular feedback and recognition while addressing performance concerns when needed;
Manage escalated claimant situations and collaborate with internal stakeholders to ensure timely and effective resolution;
Monitor service levels, quality standards, and operational results, taking corrective action when required to achieve departmental objectives;
Support workforce planning activities, including scheduling, staffing needs, and intraday operational adjustments;
Partner with the Assistant Director and other leaders to support strategic initiatives, implement process improvements, and contribute to employee engagement and retention
The successful candidate must be able to work from the Montreal office on a regular basis. (Sherbrooke-based candidates may also be considered.)

What skills and experience are we looking for?

University or college degree preferred;
Previous leadership experience preferred;
2+ years of Global Excel experience preferred;
On-call and shift work may be required;
English/French bilingualism is required;
Global Excel Assistance Services department systems, processes, workflows;
Contact center leadership practices;
Travel insurance underwriting / policy knowledge;
Global Excel operational knowledge (software & systems, HR processes, payroll/accounting, IT, etc.)
Strong decision-making skills;
Excellent communicator;
Ability to multi-task and manage competing priorities;
Ability to coach and lead in a team environment;
Ability to escalate and/or collaborate when needed.

When You Apply

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you

Global Excel offers more than a position;
We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
A professional future with opportunities for development, growth, and advancement;
RRSP Match program;
Financial assistance to employees who wish to continue their education;
Work/life balance, health and wellness initiatives including an excellent EAP program;
Employee engagement programs that focus on fitness, food, and fun.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

Apply About employer

More about this job

Responsibilities

Lead, coach, and develop Customer Service Representatives while monitoring performance, service levels, quality, and operational results. Resolve escalated claimant situations, support workforce planning, and collaborate with leaders on strategic initiatives, process improvements, and employee engagement.

Requirements

A university or college degree and previous leadership experience are preferred, as is at least two years of Global Excel experience. The role requires English-French bilingualism, relevant assistance-services and contact-center knowledge, strong communication and decision-making skills, and may involve on-call and shift work.

Skills

Team Leadership
Employee Coaching
Training And Development
Performance Management
KPI Monitoring
Customer Service
Escalation Management
Workforce Planning
Scheduling
Operational Management
Process Improvement
Decision-Making
Communication
Multitasking
Stakeholder Collaboration
English-French Bilingualism

Benefits

Performance Bonus
Benefits Package
Retirement Savings Plan Matching
Education Assistance
Employee Assistance Program
Health And Wellness Initiatives
Employee Engagement Programs

Visa sponsorship

Not detected in the job text

Keywords

Assistance Services
Insurance
Travel Insurance
Contact Center
Customer Service Representatives
Team Leadership
Coaching
Training
Performance Management
Employee Engagement
Career Development
Key Performance Indicators
Service Levels
Quality Standards
Escalation Management
Workforce Planning
Scheduling
Staffing
Intraday Operations
Process Improvement
Operational Results
Stakeholder Collaboration
Travel Insurance Underwriting
Policy Knowledge
Global Excel Systems
Payroll
Accounting
Human Resources Processes
On-Call Work
Shift Work

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