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Added 1 min ago
PP
Clinic Manager
People Prodigy Recruitment
Port Alberni, BC
- $75,000 to $80,000 CAD / year
- Full-time
Paid professional development, such as support for attending training courses and workshops
Added 1 min ago
I
Software Developer 1
Intuit
Toronto, ON
- Full-time
Our team is building the document acquisition experience inside TurboTax's AI-powered tax assistant. When a customer says "add my tax docs," our agent tools, services, and UI components let…
Added 1 min ago
FE
Child Development Assistant (Part-Time) – Early Intervention
FB Education Services
Calgary, AB
- Part-time
Fueling Brains Education Services is looking for a compassionate, energetic, and adaptable Part-Time Child Development Assistant to provide one-on-one developmental support to young…
Added 16 mins ago
S
Stage Experience Lead - Full Time
sephora.com
Langford, BC
- $22.85 to $28.55 CAD / hour
- Full-time
…Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling…
Added 20 mins ago
CG
Adult Day Program Support Worker
Camp Gencheff
Stratford, PE
- Full-time
…compassionate, dedicated individual to join our life skills and career development team. This role supports adults with intellectual and physical disabilities through programs designed to…
Added 31 mins ago
SH
Nursing Assistant
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Successful completion of a Nursing Assistant program or equivalent (both the Health Care Aide and Unit Clerk programs) required.
Added 31 mins ago
SH
Nursing Assistant
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Successful completion of a Nursing Assistant program or equivalent (both the Health Care Aide and Unit Clerk programs) required.
Added 31 mins ago
SH
Rehabilitation Assistant
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…and/or Speech-Language Pathologist (SLP), the Rehabilitation Assistant (RA) performs both direct and indirect patient/resident/client care activities as determined by the specific employer.…
Added 31 mins ago
Rehabilitation Assistant
Winnipeg Regional Health Authority
Winnipeg, MB
…and/or Speech-Language Pathologist (SLP), the Rehabilitation Assistant (RA) performs both direct and indirect patient/resident/client care activities as determined by the specific employer.…
Added 31 mins ago
Nursing Assistant
Winnipeg Regional Health Authority
Winnipeg, MB
Successful completion of a Nursing Assistant program or equivalent (both the Health Care Aide and Unit Clerk programs) required.
Added 31 mins ago
Nursing Assistant
Winnipeg Regional Health Authority
Winnipeg, MB
Successful completion of a Nursing Assistant program or equivalent (both the Health Care Aide and Unit Clerk programs) required.
Added 1 hour ago
SF
Child Development Assistant (Level 1)
Siksika Family Services Corporation
AB
- Temporary
…between the ages of six months and six years of age. The Child Development Assistant uses the Siksika Family Services Daycare Center’s vision, mission and philosophy, as well as their…
Added 1 hour ago
L
Licensed Assistant Manager Winnipeg MB, LensCrafters
LensCrafters
Winnipeg, MB
- Full-time
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 1 hour ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
As Research Assistant (public engagement), you will be responsible for the development, implementation, and evaluation of CADeN’s public engagement campaign. As part of this work, you will…
Added 1 hour ago
R|
Research Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Training and professional development opportunities,
Added 1 hour ago
SH
Assistant Manager II
Sunglass Hut
Vaughan, ON
- Full-time
The Assistant Manager II is a core member of the leadership team that drives Sunglass Hut's success. The Assistant Manager II works in partnership with the Store/Multi Store Manager to…
Added 1 hour ago
L
Licensed Assistant Manager Brampton, ON-LensCrafters
LensCrafters
Brampton, ON
- Full-time
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 1 hour ago
UO
Scrum Master and Project Manager
University of Waterloo
Waterloo, ON
- Full-time
Reporting to the Assistant Director, the Scrum Master and Project Manager role will fulfill a variety of critical responsibilities to promote the development of high performance teams that…
Added 1 hour ago
UO
Assistant Supervisor
University of Waterloo
Waterloo, ON
- Full-time
Assist with development and deployment of people resources
Added 1 hour ago
UO
Assistant Supervisor - RR
University of Waterloo
Waterloo, ON · Student Life Centre
- Part-time
Assist with development and deployment of people resources
Added 1 hour ago
U
International Admin Assistant II
UPS
Calgary, AB
- $20.67 CAD / hour
- Internship
…efficiency. Develops processes and procedures and participates in the development of requirements for support systems. Oversight of governmental required quality assurance process and…
Added 1 hour ago
TO
Administrative Assistant 1
The Ottawa Hospital
Ottawa, ON
- Full-time
The Ontario Lung Screening Program's (OLSP) Administrative Assistant 1 is responsible for performing a full range of clerical and administrative support services to assist the OLSP clinical…
Added 1 hour ago
U
International Admin Assistant
UPS
Calgary, AB
- $19.17 CAD / hour
- Internship
…efficiency. Develops processes and procedures and participates in the development of requirements for support systems. Oversight of governmental required quality assurance process and…
Added 1 hour ago
GD
DYNAMITE - Assistant Manager - Carrefour de L'Estrie
Groupe Dynamite, Inc Garage
Sherbrooke, QC
- Full-time
Reporting to the Store Manager, your main focus as the Assistant Manager is to assist the Store Manager in all aspects of the store operations, by providing leadership that optimizes sales…
Added 2 hours ago
BG
Learning Management System Administrator
Brandt Group of Companies
Regina, SK
- Full-time
…Management System. Working under the guidance of the Program Development Manager and LMS Analyst, the LMS Administrator supports learning path administration, course maintenance, training…

Global Excel Management Inc.

Team Leader - Assistance Services (6-month temporary assignment)- EN

Montreal, QC, Canada

Temporary

Apply About employer

Applications open in a new tab.

Job details

Job type: Temporary
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Are you a collaborative leader with a passion for coaching, developing people, and driving results? Do you enjoy working in a dynamic environment where no two days are the same? We would love to meet you!

As a Team Leader, Assistance Services, you will provide leadership, guidance, and support to members of your team while overseeing the department's daily operations. You will play a key role in employee coaching, performance management, engagement, and continuous improvement initiatives. Working closely with other leaders and stakeholders, you will help ensure exceptional service delivery while contributing to the achievement of departmental and organizational goals.

What does your typical day look like?

Lead and develop a team of Customer Service Representatives by providing coaching, training, performance feedback, and career development opportunities, while fostering open and ongoing communication;
Monitor team performance, productivity, and key performance indicators (KPIs), providing regular feedback and recognition while addressing performance concerns when needed;
Manage escalated claimant situations and collaborate with internal stakeholders to ensure timely and effective resolution;
Monitor service levels, quality standards, and operational results, taking corrective action when required to achieve departmental objectives;
Support workforce planning activities, including scheduling, staffing needs, and intraday operational adjustments;
Partner with the Assistant Director and other leaders to support strategic initiatives, implement process improvements, and contribute to employee engagement and retention
The successful candidate must be able to work from the Montreal office on a regular basis. (Sherbrooke-based candidates may also be considered.)

What skills and experience are we looking for?

University or college degree preferred;
Previous leadership experience preferred;
2+ years of Global Excel experience preferred;
On-call and shift work may be required;
English/French bilingualism is required;
Global Excel Assistance Services department systems, processes, workflows;
Contact center leadership practices;
Travel insurance underwriting / policy knowledge;
Global Excel operational knowledge (software & systems, HR processes, payroll/accounting, IT, etc.)
Strong decision-making skills;
Excellent communicator;
Ability to multi-task and manage competing priorities;
Ability to coach and lead in a team environment;
Ability to escalate and/or collaborate when needed.

When You Apply

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you

Global Excel offers more than a position;
We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
A professional future with opportunities for development, growth, and advancement;
RRSP Match program;
Financial assistance to employees who wish to continue their education;
Work/life balance, health and wellness initiatives including an excellent EAP program;
Employee engagement programs that focus on fitness, food, and fun.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

Apply About employer

More about this job

Responsibilities

Lead, coach, and develop Customer Service Representatives while monitoring performance, service levels, quality, and operational results. Resolve escalated claimant situations, support workforce planning, and collaborate with leaders on strategic initiatives, process improvements, and employee engagement.

Requirements

A university or college degree and previous leadership experience are preferred, as is at least two years of Global Excel experience. The role requires English-French bilingualism, knowledge of assistance services operations and travel insurance, strong communication and decision-making skills, and the ability to coach, multitask, and collaborate; on-call and shift work may be required.

Skills

Team Leadership
Coaching and Mentoring
Performance Management
Employee Engagement
Customer Service
Contact Center Operations
Workforce Planning
Scheduling
Performance Monitoring
KPI Management
Escalation Management
Decision-Making
Communication
Multitasking
Process Improvement
Travel Insurance Knowledge

Benefits

Performance Bonus
Extensive Benefits Package
RRSP Matching Program
Education Assistance
Employee Assistance Program
Health and Wellness Initiatives
Employee Engagement Programs

Visa sponsorship

Not detected in the job text

Keywords

Assistance Services
Customer Service Representatives
Contact Center Leadership
Travel Insurance
Insurance Underwriting
Policy Knowledge
Coaching
Training
Performance Feedback
Career Development
Performance Management
Key Performance Indicators
Service Levels
Quality Standards
Escalation Management
Workforce Planning
Scheduling
Staffing
Intraday Operations
Process Improvement
Employee Engagement
Employee Retention
Operational Results
Global Excel Systems
HR Processes
Payroll
Accounting
IT Systems
English-French Bilingualism

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