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Added 8 mins ago
FR
US Corporates - Credit Analyst, Director, Retail & Consumer - Toronto
Fitch Ratings
Toronto, ON
- Full-time
US Corporates – Credit Analyst, Director – Retail & Consumer
Added 8 mins ago
FR
US Corporates - Credit Analyst, Associate Director - Retail & Consumer - Toronto
Fitch Ratings
Toronto, ON
- Full-time
US Corporates – Credit Analyst, Associate Director – Retail & Consumer
Added 8 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 9 mins ago
AR
Director - financial services
Atelier RMR
Montréal, QC
- From $48 CAD / hour
- Full-time
- On-site
Coordinate the organization’s financial operations and budget activities in order to optimize financial performance
Added 22 mins ago
PA
Director of Sales
Prodomax Automation Ltd.
Barrie, ON
- Full-time
Prodomax Automation Ltd. is currently seeking a DIRECTOR OF SALES to join our team.
Added 23 mins ago
WI
Regional Leader, Hydro and Dams (Ontario & Atlantic)
WSP in Canada
Toronto, ON
- Full-time
Direct and oversee major hydropower and dams projects, acting as Project Director or Program Manager
Added 53 mins ago
J
Senior Vice President, Capital Markets, Investments & Project Finance - DG Solar Company
J&T
Toronto, ON · North York, ON
- Full-time
Assess risks across development, interconnection, permitting, construction, supply chain, revenue, customer concentration, regulation, financing conditions and operating performance.
Added 53 mins ago
NB
Senior Director Investments Transfers
National Bank of Canada
Montreal, QC
- Full-time
A career at National Bank as a Senior Director – Investment transfers means leading all inbound and outbound transfer activities for wealth Management business lines. You lead a team of six…
Added 53 mins ago
NB
Senior Employee Data & AI Automation Analyst
National Bank of Canada
Montreal, QC
- Full-time
Within the Employee Experience and Performance sector, you will be part of an HR Analytics and Systems team of approximately 30 colleagues, including data engineers, data scientists,…
Added 53 mins ago
NB
Senior Director Wealth Management IT Data/AI & BOR
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Director of Wealth Management IT – Data/AI and BOR at National Bank means acting as a leader, acceleratingtransformation. We are looking for a highly skilledand…
Added 1 hour ago
AH
Instructor
Alberta Health Services
Olds, AB
- Part-time
This temporary RCIF funded position reports to the Director of Rural Clinical Education-Central Corridor, the Obstetrical Clinical Nurse Educator-Ponoka/Olds is a self-motivated clinician…
Added 1 hour ago
GE
Executive Housekeeper
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the Direction of the Director of Housekeeping/Facilities, the Executive Housekeeper will be responsible for the highest quality of cleanliness and condition within the hotel and Event…
Added 2 hours ago
FD
Youth Licensed Soccer Coach
FC Durham Academy
Ajax, ON
- $30 to $70 CAD / hour
- Contract
Work collaboratively with Technical Director, Goalkeeper Coach, and performance staff.
Added 2 hours ago
Group Account Director
Superside
Toronto, ON
Superside is hiring a Group Account Director to lead one of our biggest enterprise accounts and ensure consistent delivery excellence at scale. You’ll operate at a portfolio level, guiding…
Added 3 hours ago
MI
Associate Director, Debt Services
MUFG Investor Services
Toronto, ON
- $82,500 to $121,000 CAD / year
- Full-time
The Associate Director is a leader who is responsible for the performance and management of an operations team and client relationships. This person manages and supports day to day…
Added 3 hours ago
UH
Technical Specialist, Techna
University Health Network
Toronto, ON
- Full-time
Develop and evaluate prototypes, and recommend improvements to system performance and processes
Added 3 hours ago
D
Account Manager
d8eedab5-d750-47d2-ba1f-8bfec4820a1f
Oakville, ON
- Full-time
…America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell…
Added 3 hours ago
Manager Portfolio and Building Services
City of Vancouver
Vancouver, BC
The Manager, Portfolio & Building Services reports to the Director of Non-Market Housing Operations and assists in all aspects of managing the operations and janitorial services of the…
Added 4 hours ago
CG
Performance Marketing Manager
CSC Generation
Toronto, ON
- Full-time
We are looking for a Performance Marketing Manager to manage our customer acquisition and retention. You will own channel-level budgets, run campaigns, and directly run a high cadence of…
Added 4 hours ago
CR
Culinary Manager
COGIR Real Estate
Ottawa, ON
- Full-time
Your collaboration will extend to working closely with the Executive Director, National Director and Regional Managers of Culinary and residents to translate culinary visions into…
Added 4 hours ago
CR
Culinary Manager- 6 Month Contract
COGIR Real Estate
Calgary, AB
- Full-time
Your collaboration will extend to working closely with the Executive Director, National Director and Regional Managers of Culinary and residents to translate culinary visions into…
Added 4 hours ago
CR
Office Manager
COGIR Real Estate
Ottawa, ON
- Full-time
…merit increases, ensuring that your hard work and exceptional performance are recognized and…
Added 4 hours ago
US Corporates - Credit Analyst, Director, Retail & Consumer - Toronto
Fitch Group
Toronto, ON
US Corporates – Credit Analyst, Director – Retail & Consumer
Added 4 hours ago
US Corporates - Credit Analyst, Associate Director - Retail & Consumer - Toronto
Fitch Group
Toronto, ON
US Corporates – Credit Analyst, Associate Director – Retail & Consumer
Added 5 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director of Occupational Health, Safety & Organizational Resilience provides enterprise-wide strategic leadership for the transformation, modernization, and continuous improvement of…

Global Excel Management Inc.

Team Leader - Assistance Services (6-month temporary assignment)- EN

Montreal, QC, Canada

Temporary

Apply About employer

Applications open in a new tab.

Job details

Job type: Temporary
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Are you a collaborative leader with a passion for coaching, developing people, and driving results? Do you enjoy working in a dynamic environment where no two days are the same? We would love to meet you!

As a Team Leader, Assistance Services, you will provide leadership, guidance, and support to members of your team while overseeing the department's daily operations. You will play a key role in employee coaching, performance management, engagement, and continuous improvement initiatives. Working closely with other leaders and stakeholders, you will help ensure exceptional service delivery while contributing to the achievement of departmental and organizational goals.

What does your typical day look like?

Lead and develop a team of Customer Service Representatives by providing coaching, training, performance feedback, and career development opportunities, while fostering open and ongoing communication;
Monitor team performance, productivity, and key performance indicators (KPIs), providing regular feedback and recognition while addressing performance concerns when needed;
Manage escalated claimant situations and collaborate with internal stakeholders to ensure timely and effective resolution;
Monitor service levels, quality standards, and operational results, taking corrective action when required to achieve departmental objectives;
Support workforce planning activities, including scheduling, staffing needs, and intraday operational adjustments;
Partner with the Assistant Director and other leaders to support strategic initiatives, implement process improvements, and contribute to employee engagement and retention
The successful candidate must be able to work from the Montreal office on a regular basis. (Sherbrooke-based candidates may also be considered.)

What skills and experience are we looking for?

University or college degree preferred;
Previous leadership experience preferred;
2+ years of Global Excel experience preferred;
On-call and shift work may be required;
English/French bilingualism is required;
Global Excel Assistance Services department systems, processes, workflows;
Contact center leadership practices;
Travel insurance underwriting / policy knowledge;
Global Excel operational knowledge (software & systems, HR processes, payroll/accounting, IT, etc.)
Strong decision-making skills;
Excellent communicator;
Ability to multi-task and manage competing priorities;
Ability to coach and lead in a team environment;
Ability to escalate and/or collaborate when needed.

When You Apply

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you

Global Excel offers more than a position;
We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
A professional future with opportunities for development, growth, and advancement;
RRSP Match program;
Financial assistance to employees who wish to continue their education;
Work/life balance, health and wellness initiatives including an excellent EAP program;
Employee engagement programs that focus on fitness, food, and fun.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

Apply About employer

More about this job

Responsibilities

Lead, coach, and develop Customer Service Representatives while monitoring performance, service levels, quality, and operational results. Resolve escalated claimant situations, support workforce planning, and collaborate with leaders on strategic initiatives, process improvements, and employee engagement.

Requirements

A university or college degree and previous leadership experience are preferred, as is at least two years of Global Excel experience. The role requires English-French bilingualism, knowledge of assistance services operations and travel insurance, strong communication and decision-making skills, and the ability to coach, multitask, and collaborate; on-call and shift work may be required.

Skills

Team Leadership
Coaching and Mentoring
Performance Management
Employee Engagement
Customer Service
Contact Center Operations
Workforce Planning
Scheduling
Performance Monitoring
KPI Management
Escalation Management
Decision-Making
Communication
Multitasking
Process Improvement
Travel Insurance Knowledge

Benefits

Performance Bonus
Extensive Benefits Package
RRSP Matching Program
Education Assistance
Employee Assistance Program
Health and Wellness Initiatives
Employee Engagement Programs

Visa sponsorship

Not detected in the job text

Keywords

Assistance Services
Customer Service Representatives
Contact Center Leadership
Travel Insurance
Insurance Underwriting
Policy Knowledge
Coaching
Training
Performance Feedback
Career Development
Performance Management
Key Performance Indicators
Service Levels
Quality Standards
Escalation Management
Workforce Planning
Scheduling
Staffing
Intraday Operations
Process Improvement
Employee Engagement
Employee Retention
Operational Results
Global Excel Systems
HR Processes
Payroll
Accounting
IT Systems
English-French Bilingualism

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