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Added 4 mins ago
EC
UI/UX Director
E+E Consulting
Montreal, QC
- Full-time
We’re looking for a highly experienced UI/UX Director to define and lead the player experience as the project moves toward Early Access, launch, and ongoing live operations.
Added 4 mins ago
LC
Director, Product Management (Instore Selling)
Lightspeed Commerce, Inc.
Remote, Canada
- $220,000 to $250,000 CAD / year
- Full-time
- Remote
As Director, Product Management, you will define strategy and drive execution across Lightspeed’s Instore Selling product portfolio, shaping key differentiators across services, AI-driven…
Added 1 hour ago
BW
Registered Nurse (RN), Families In Recovery Program (FIR) - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
…as necessary. Liaise with the Ministry for Children & Family Development regarding discharge planning for the women and their infants, as…
Added 1 hour ago
PH
Program Assistant, Program/Department Std
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Program Assistant reports to a Director and serves as a vital linkage and communication source to keep the program/department informed and aligned to its priorities. The position is…
Added 3 hours ago
NB
Senior Director Wealth Management IT Data/AI & BOR
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Director of Wealth Management IT – Data/AI and BOR at National Bank means acting as a leader, acceleratingtransformation. We are looking for a highly skilledand…
Added 4 hours ago
AH
Instructor
Alberta Health Services
Olds, AB
- Part-time
This temporary RCIF funded position reports to the Director of Rural Clinical Education-Central Corridor, the Obstetrical Clinical Nurse Educator-Ponoka/Olds is a self-motivated clinician…
Added 6 hours ago
UH
Technical Specialist, Techna
University Health Network
Toronto, ON
- Full-time
You will be responsible for the technical design, development, and delivery of research data solutions, including REDCap projects and integrations, data management workflows, and extract,…
Added 7 hours ago
MC
Manager, Revenue Accounting & Reporting
Make-A-Wish Canada
Pickering, ON
- Full-time
Continuous learning, development and internal training opportunities
Added 7 hours ago
CR
Culinary Manager
COGIR Real Estate
Ottawa, ON
- Full-time
Your collaboration will extend to working closely with the Executive Director, National Director and Regional Managers of Culinary and residents to translate culinary visions into…
Added 7 hours ago
CR
Culinary Manager- 6 Month Contract
COGIR Real Estate
Calgary, AB
- Full-time
Your collaboration will extend to working closely with the Executive Director, National Director and Regional Managers of Culinary and residents to translate culinary visions into…
Added 7 hours ago
GT
Customer Service and Communications Coordinator
Guardian Tanks
Saint-Quentin, NB
- Full-time
Reporting to the HR & Marketing Director, this individual ensures a professional and welcoming experience, facilitates internal communications, and actively contributes to the company…
Added 7 hours ago
CR
Office Manager
COGIR Real Estate
Ottawa, ON
- Full-time
…necessary to excel in your role. We invest in your professional development from the…
Added 9 hours ago
NC
Manager, Facilities and Maintenance (26-42)
Northern College of Applied Arts and Technology
Timmins, ON
- Full-time
Reporting to the Executive Director, Risk, Property, Safety, Training and Workforce Development, the Manager, Facilities and Maintenance will provide leadership to a team of individuals who…
Added 9 hours ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
As Research Assistant (public engagement), you will be responsible for the development, implementation, and evaluation of CADeN’s public engagement campaign. As part of this work, you will…
Added 9 hours ago
EG
Event AV Operations Manager- Fairmont Banff Springs
Encore Global
Banff, AB
- Full-time
…customer service, staff leadership, performance management, and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This…
Added 9 hours ago
T
Directeur·trice, Gestion de produits, Expérience musicale & matériel / Director of Product Management, Music Experience & Hardware
TouchTunes
Montreal, QC
- Full-time
Added 10 hours ago
FH
Clinical Nurse Specialist (CNS) - Advanced Practice - Cardiac Population
Fraser Health
New Westminster, BC
- Full-time
…designated clinical program as determined/assigned by the Executive Director, Clinical Operations. Provides leadership and focuses on improving client outcomes and quality of care by…
Added 10 hours ago
FH
Coordinator, Education, Training and Development
Fraser Health
Surrey, BC
- Full-time
The Coordinator, Education, Training and Development is responsible for leading the development, organization and delivery of a range of formalized computerized application training and…
Added 11 hours ago
PC
Data & AI Transformation Director
PwC Canada
Toronto, ON
- Full-time
As a Data & AI Transformation Director, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. We are seeking a Director, Data & AI…
Added 12 hours ago
TC
Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
The Manager, Prior Authorization (PA) and Drug Plan Management (DPM) will report to the Director, Clinical Services and be responsible for leading and executing strategies pertaining to…
Added 13 hours ago
CS
Program Manager, Data and Agri-food Standards/ Responsable de Programme, Normes Relatives aux Données et au Secteur Agroalimentaire
Canadian Standards Association
Calgary, AB · Ottawa, ON · Toronto, ON · Montreal, QC
- $116,230 to $152,555 CAD / year
- Full-time
CSA Group Standards Division has an opportunity for a Program Manager, Data and Agri-food, reporting to the Director, Data and Agri-food Standards. The Program Manager (PGM) is responsible…
Added 13 hours ago
HR
Solution Engineering Manager
Hitachi Rail
Toronto, ON
- Full-time
Oversee the development of cost and time estimates for project activities to meet business and customer objectives.
Added 14 hours ago
directeur.trice de la conception de l’engagement des joueurs / Engagement Design Director
Electronic Arts
Vancouver, BC · Montreal, QC
We are looking for an Engagement Design Director to join us in our mission to create the most entertaining gaming franchise in the world - and to continually raise the bar for both…
Added 14 hours ago
S
Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
…customer context demands, leading Customer Business Reviews at Director and Manager level, and translating platform outcomes into commercial impact for the business stakeholders you…
Added 14 hours ago
GE
Team Leader - Assistance Services (6-month temporary assignment)- EN
Global Excel Management Inc.
Montreal, QC
- Temporary
…providing coaching, training, performance feedback, and career development opportunities, while fostering open and ongoing…

Global Excel Management Inc.

Team Leader - Assistance Services (6-month temporary assignment)- EN

Montreal, QC, Canada

Temporary

Apply About employer

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Job details

Job type: Temporary
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Are you a collaborative leader with a passion for coaching, developing people, and driving results? Do you enjoy working in a dynamic environment where no two days are the same? We would love to meet you!

As a Team Leader, Assistance Services, you will provide leadership, guidance, and support to members of your team while overseeing the department's daily operations. You will play a key role in employee coaching, performance management, engagement, and continuous improvement initiatives. Working closely with other leaders and stakeholders, you will help ensure exceptional service delivery while contributing to the achievement of departmental and organizational goals.

What does your typical day look like?

Lead and develop a team of Customer Service Representatives by providing coaching, training, performance feedback, and career development opportunities, while fostering open and ongoing communication;
Monitor team performance, productivity, and key performance indicators (KPIs), providing regular feedback and recognition while addressing performance concerns when needed;
Manage escalated claimant situations and collaborate with internal stakeholders to ensure timely and effective resolution;
Monitor service levels, quality standards, and operational results, taking corrective action when required to achieve departmental objectives;
Support workforce planning activities, including scheduling, staffing needs, and intraday operational adjustments;
Partner with the Assistant Director and other leaders to support strategic initiatives, implement process improvements, and contribute to employee engagement and retention
The successful candidate must be able to work from the Montreal office on a regular basis. (Sherbrooke-based candidates may also be considered.)

What skills and experience are we looking for?

University or college degree preferred;
Previous leadership experience preferred;
2+ years of Global Excel experience preferred;
On-call and shift work may be required;
English/French bilingualism is required;
Global Excel Assistance Services department systems, processes, workflows;
Contact center leadership practices;
Travel insurance underwriting / policy knowledge;
Global Excel operational knowledge (software & systems, HR processes, payroll/accounting, IT, etc.)
Strong decision-making skills;
Excellent communicator;
Ability to multi-task and manage competing priorities;
Ability to coach and lead in a team environment;
Ability to escalate and/or collaborate when needed.

When You Apply

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you

Global Excel offers more than a position;
We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
A professional future with opportunities for development, growth, and advancement;
RRSP Match program;
Financial assistance to employees who wish to continue their education;
Work/life balance, health and wellness initiatives including an excellent EAP program;
Employee engagement programs that focus on fitness, food, and fun.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

Apply About employer

More about this job

Responsibilities

Lead, coach, and develop Customer Service Representatives while monitoring performance, service levels, quality, and operational results. Resolve escalated claimant situations, support workforce planning, and collaborate with leaders on strategic initiatives, process improvements, and employee engagement.

Requirements

A university or college degree and previous leadership experience are preferred, as is at least two years of Global Excel experience. The role requires English-French bilingualism, knowledge of assistance services operations and travel insurance, strong communication and decision-making skills, and the ability to coach, multitask, and collaborate; on-call and shift work may be required.

Skills

Team Leadership
Coaching and Mentoring
Performance Management
Employee Engagement
Customer Service
Contact Center Operations
Workforce Planning
Scheduling
Performance Monitoring
KPI Management
Escalation Management
Decision-Making
Communication
Multitasking
Process Improvement
Travel Insurance Knowledge

Benefits

Performance Bonus
Extensive Benefits Package
RRSP Matching Program
Education Assistance
Employee Assistance Program
Health and Wellness Initiatives
Employee Engagement Programs

Visa sponsorship

Not detected in the job text

Keywords

Assistance Services
Customer Service Representatives
Contact Center Leadership
Travel Insurance
Insurance Underwriting
Policy Knowledge
Coaching
Training
Performance Feedback
Career Development
Performance Management
Key Performance Indicators
Service Levels
Quality Standards
Escalation Management
Workforce Planning
Scheduling
Staffing
Intraday Operations
Process Improvement
Employee Engagement
Employee Retention
Operational Results
Global Excel Systems
HR Processes
Payroll
Accounting
IT Systems
English-French Bilingualism

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