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Added 3 mins ago
PM Production Supervisor
eCycle Solutions Inc.
Mississauga, ON
Join our dynamic manufacturing team as a Production Supervisor for the Morning Shift, where you'll lead and motivate a dedicated team to achieve operational excellence. In this role, you'll…
Added 4 mins ago
U
Human Resources Generalist
Univeris
Toronto, ON
- $65,000 to $80,000 CAD / year
- Full-time
…innovation is one of the cornerstones of Univeris' product development strategy and through its Evergreen approach to technology, new features and capabilities transparently integrate into…
Added 4 mins ago
KI
Senior Planner/Scheduler, Infrastructure
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- $75,000 to $105,000 CAD / year
- Full-time
Lead the development, management, and auditing of Field Installation Work Packages (FIWPs) to support safe, efficient, and high-quality project execution
Added 4 mins ago
VC
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- Full-time
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Understand the business requirements of specific client projects, propose the design of solutions to satisfy these and lead such discrete client projects through development, testing and…
Added 4 mins ago
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Security & Compliance Lead
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Canada
- Full-time
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- Full-time
As the Manager, Software (Embedded & Digital Products), you will report to the Manager, Engineering & Products and lead a multidisciplinary software organization responsible for embedded…
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Automotive Sales Consultant
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Join an Award-Winning Volvo Team in a Growing Market!
Added 18 mins ago
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Webber - Project Manager - Infrastructure Management
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- Full-time
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Added 18 mins ago
Procurement Specialist
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ON · CAN - Ontario Line North
ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 65,000 professionals,…
Added 18 mins ago
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Planner, Demand Planning
Silk & Snow
Toronto, ON
- Full-time
Silk & Snow is seeking an analytical Planner, Demand Planning to join our Demand Planning team reporting to the Manager, Demand Planning. In this role, you will be responsible for owning…
Added 19 mins ago
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Full-Stack Architect
TD
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- Full-time
Lead in knowledge transfer meetings with senior management, team, other technical area sand business units.
Added 19 mins ago
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Manager, Machine Learning (Canada)
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Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
Lead a team of ML engineers to bring state of the art AI to Clio's clients, spanning primarily with agentic systems and LLMs, along with traditional machine learning models.
Added 19 mins ago
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Senior Project Manager, IT
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The Core Banking and Payment Technology team delivers the platforms and capabilities that help power essential banking experiences for our clients and business partners. As a Senior Project…
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As our Welding Engineer – Intermediate you will establish and refine welding manufacturing procedures, act as lead or supporting weld engineer on component manufacturing projects for…
Added 33 mins ago
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System Validation Analyst
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Added 33 mins ago
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We’re looking for a Team Lead – Health Services to join our team in Peterborough, Ontario. As a Team Lead, you will report into the Regional Manager of Health Services and provide…
Added 33 mins ago
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Team Leader, Mechanic Shop & Tool and Equipment Control (TEC)
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The Team Leader is responsible for planning, assigning and scheduling work ahead of the day-to-day (up to 3 months in advance), overseeing daily operations, maintaining compliance with…
Added 33 mins ago
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Ingénieur(e) Spécialiste CAD NX & NX Open
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Added 33 mins ago
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Sales Manager (Calgary South)
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…sales department. Reporting to the Director of Sales, you will lead your team in delivering exceptional customer experiences, implementing innovative sales strategies, and achieving…
Added 33 mins ago
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Salesforce Technical Lead - Financial Services Cloud
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development standards) and strategic influence (2 to 5 year roadmaps,

Global Excel Management Inc.

Team Leader - Assistance Services (6-month temporary assignment)- EN

Montreal, QC, Canada

Temporary

Apply About employer

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Job details

Job type: Temporary
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Are you a collaborative leader with a passion for coaching, developing people, and driving results? Do you enjoy working in a dynamic environment where no two days are the same? We would love to meet you!

As a Team Leader, Assistance Services, you will provide leadership, guidance, and support to members of your team while overseeing the department's daily operations. You will play a key role in employee coaching, performance management, engagement, and continuous improvement initiatives. Working closely with other leaders and stakeholders, you will help ensure exceptional service delivery while contributing to the achievement of departmental and organizational goals.

What does your typical day look like?

Lead and develop a team of Customer Service Representatives by providing coaching, training, performance feedback, and career development opportunities, while fostering open and ongoing communication;
Monitor team performance, productivity, and key performance indicators (KPIs), providing regular feedback and recognition while addressing performance concerns when needed;
Manage escalated claimant situations and collaborate with internal stakeholders to ensure timely and effective resolution;
Monitor service levels, quality standards, and operational results, taking corrective action when required to achieve departmental objectives;
Support workforce planning activities, including scheduling, staffing needs, and intraday operational adjustments;
Partner with the Assistant Director and other leaders to support strategic initiatives, implement process improvements, and contribute to employee engagement and retention
The successful candidate must be able to work from the Montreal office on a regular basis. (Sherbrooke-based candidates may also be considered.)

What skills and experience are we looking for?

University or college degree preferred;
Previous leadership experience preferred;
2+ years of Global Excel experience preferred;
On-call and shift work may be required;
English/French bilingualism is required;
Global Excel Assistance Services department systems, processes, workflows;
Contact center leadership practices;
Travel insurance underwriting / policy knowledge;
Global Excel operational knowledge (software & systems, HR processes, payroll/accounting, IT, etc.)
Strong decision-making skills;
Excellent communicator;
Ability to multi-task and manage competing priorities;
Ability to coach and lead in a team environment;
Ability to escalate and/or collaborate when needed.

When You Apply

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you

Global Excel offers more than a position;
We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
A professional future with opportunities for development, growth, and advancement;
RRSP Match program;
Financial assistance to employees who wish to continue their education;
Work/life balance, health and wellness initiatives including an excellent EAP program;
Employee engagement programs that focus on fitness, food, and fun.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

Apply About employer

More about this job

Responsibilities

Lead, coach, and develop Customer Service Representatives while monitoring performance, service levels, quality, and operational results. Resolve escalated claimant situations, support workforce planning, and collaborate with leaders on strategic initiatives, process improvements, and employee engagement.

Requirements

A university or college degree and previous leadership experience are preferred, as is at least two years of Global Excel experience. The role requires English-French bilingualism, knowledge of assistance services operations and travel insurance, strong communication and decision-making skills, and the ability to coach, multitask, and collaborate; on-call and shift work may be required.

Skills

Team Leadership
Coaching and Mentoring
Performance Management
Employee Engagement
Customer Service
Contact Center Operations
Workforce Planning
Scheduling
Performance Monitoring
KPI Management
Escalation Management
Decision-Making
Communication
Multitasking
Process Improvement
Travel Insurance Knowledge

Benefits

Performance Bonus
Extensive Benefits Package
RRSP Matching Program
Education Assistance
Employee Assistance Program
Health and Wellness Initiatives
Employee Engagement Programs

Visa sponsorship

Not detected in the job text

Keywords

Assistance Services
Customer Service Representatives
Contact Center Leadership
Travel Insurance
Insurance Underwriting
Policy Knowledge
Coaching
Training
Performance Feedback
Career Development
Performance Management
Key Performance Indicators
Service Levels
Quality Standards
Escalation Management
Workforce Planning
Scheduling
Staffing
Intraday Operations
Process Improvement
Employee Engagement
Employee Retention
Operational Results
Global Excel Systems
HR Processes
Payroll
Accounting
IT Systems
English-French Bilingualism

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